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internet Sporadically slow. affects some sites worse than others


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#1 dialout

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Posted 29 May 2013 - 03:40 PM

it started with some web pages taking a very long time to load, then some would hang completly. Now it seems as if all are taking extended time to load. Sometimes double clicking a link seems to make it almost run right, but there has been several instances where that has caused double posts, or worse...double payments.

 

 

i did a quick clean, defraged a few times, ran all the usual antivirus and malware aps like MBAM, adaware, spybot with very little found.

 

I even deleted the free antivirus ( avast) and loaded norton, but it found nothing and I deleted  norton too because it seemed like it was being a hog, so I am antivirus-less right now until I download avast or AVG or something.

 

 

So i was hoping to get someone with a little knowledge to help me dig deeper....although it may just be time for a new computer. I have been putting it off for a long time because this one is primaraly used by the little ones to play on so if thats the case please let me know as well.

 

 

Thanks

 

 



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#2 Adam Pollard

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Posted 29 May 2013 - 04:59 PM

Might be time for the new computer - see http://www.bleepingcomputer.com/forums/t/496246/end-of-support-for-windows-xp-sp3-is-april-8-2014/

 

When was the last time you did a reinstall of XP. i.e wiped the hard disk clean and reinstalled Windows?



#3 hamluis

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Posted 29 May 2013 - 05:56 PM

Data-gathering time :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#4 dialout

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Posted 29 May 2013 - 07:17 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by john (administrator) on 29-05-2013 at 20:02:40
Running from "C:\Documents and Settings\john\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/19/2013 08:54:38 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/15/2013 03:58:09 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (05/10/2013 11:12:55 AM) (Source: Application Hang) (User: )
Description: Hanging application wpwin10.exe, version 10.0.0.696, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/10/2013 10:42:26 AM) (Source: Application Hang) (User: )
Description: Hanging application bcont_nm.exe, version 7.0.2011.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/05/2013 08:59:51 AM) (Source: Application Hang) (User: )
Description: Hanging application iTunes.exe, version 11.0.1.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/05/2013 08:57:51 AM) (Source: Application Hang) (User: )
Description: Hanging application iTunes.exe, version 11.0.1.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/05/2013 08:50:58 AM) (Source: Application Hang) (User: )
Description: Hanging application iTunes.exe, version 11.0.1.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/05/2013 08:48:57 AM) (Source: Application Hang) (User: )
Description: Hanging application iTunes.exe, version 11.0.1.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/30/2013 07:32:28 AM) (Source: Application Error) (User: )
Description: Faulting application openvpnas.exe, version 2.87.0.0, faulting module openvpnas.exe, version 2.87.0.0, fault address 0x0004c557.
Processing media-specific event for [openvpnas.exe!ws!]

Error: (04/29/2013 08:16:17 PM) (Source: Application Error) (User: )
Description: Faulting application prwin10.exe, version 10.0.0.696, faulting module pfit100.dll, version 10.0.0.696, fault address 0x0002431b.
Processing media-specific event for [prwin10.exe!ws!]


System errors:
=============
Error: (05/15/2013 04:26:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdr4_xp
Lbd

Error: (05/15/2013 04:25:57 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error:
%%1053

Error: (05/15/2013 04:25:57 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Garmin Core Update Service service to connect.

Error: (05/15/2013 03:59:59 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Repair Service (verizondm) service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/15/2013 03:59:47 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (verizondm) service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/15/2013 03:51:09 PM) (Source: Service Control Manager) (User: )
Description: The Hotspot Shield Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/15/2013 03:50:47 PM) (Source: Service Control Manager) (User: )
Description: The Hotspot Shield Monitoring Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/15/2013 03:50:20 PM) (Source: Service Control Manager) (User: )
Description: The Hotspot Shield Routing Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/15/2013 03:05:04 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/15/2013 03:03:33 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

3D Groove Playback Engine
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader XI (11.0.01) (Version: 11.0.01)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
AiO_Scan_CDA (Version: 70.0.231.000)
BCM V.92 56K Modem
BufferChm (Version: 70.0.170.000)
CCleaner (Version: 2.31)
Classic PhoneTools (Version: 4.16)
Critical Update for Windows Media Player 11 (KB959772)
Crystal Reports 10 Support Files (Version: 1.00.0000)
Dell Driver Download Manager (Version: 1.0.0.0)
Dell Modem-On-Hold (Version: 1.39)
Dell Support (Version: 2.00.0000)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Line Detect (Version: 1.02.000)
DocProc (Version: 7.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Elevated Installer (Version: 2.1.13)
ESET Online Scanner v3
eSupportQFolder (Version: 1.00.0000)
FinePixViewer Ver.4.2
FUJIFILM USB Driver
Garmin Communicator Plugin (Version: 4.0.3)
Garmin Express (Version: 2.1.13)
Garmin Express Tray (Version: 2.1.13)
Garmin Update Service (Version: 2.1.13)
Google Update Helper (Version: 1.3.21.145)
Help and Support Customization (Version: 1.00.0000)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart and Deskjet 7.0.A
HP Photosmart Essential (Version: 1.12.0.46)
HP Photosmart, Officejet and Deskjet 7.0.A (Version: 7.0)
HP Solution Center 7.0 (Version: 7.0)
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 70.0.170.000)
ImageMixer VCD2 for FinePix
InstantShareDevicesMFC (Version: 70.0.170.000)
Intel® Extreme Graphics Driver
InterActual Player
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework (English) (Version: 1.0.3705)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Web Platform Installer 2.0 (Version: 2.1.1)
Modem Helper
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MP3 Rocket
MP3Rocket
MS Access 97 SP2
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Napster Burn Engine (Version: 2.5.0000)
Nero PhotoShow Express 5 (Version: 5.0)
neroxml (Version: 1.0.0)
OCR Software by I.R.I.S 7.0 (Version: 7.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PanoStandAlone (Version: 70.0.170.000)
Quicken 2002 New User Edition
QuickTime (Version: 7.73.80.64)
QuickTime 3.0
RAW FILE CONVERTER LE
RealPlayer Basic
Realtek RTL8139 Diagnostics Program
Revo Uninstaller 1.94 (Version: 1.94)
Revo Uninstaller Pro 3.0.5 (Version: 3.0.5)
Scan (Version: 7.0.0.0)
ScannerCopy (Version: 7.0.0.0)
SecurDisc Viewer (Version: 1.2.8)
SolutionCenter (Version: 70.0.170.000)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 70.0.170.000)
swMSM (Version: 12.0.0.1)
System Requirements Lab
Toolbox (Version: 70.0.170.000)
TrayApp (Version: 70.0.170.000)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.0)
Uninstall Dual Mode Camera
Unity Web Player (Version: )
Unload (Version: 7.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB973874) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VCRedistSetup (Version: 1.0.0)
Verizon Activation
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VoiceOver Kit (Version: 1.42.128.0)
WebFldrs XP (Version: 9.50.5318)
WebReg (Version: 70.0.170.000)
Windows Defender Signatures (Version: 1.20.1325.6)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 2002
WordPerfect Office 2002 (Version: 10)

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 1022.48 MB
Available physical RAM: 381.68 MB
Total Pagefile: 1310.63 MB
Available Pagefile: 853.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.48 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:55.84 GB) (Free:17.99 GB) NTFS

========================= Users: ========================================

User accounts for \\SHEILA

Administrator            ASPNET                   Guest                    
HelpAssistant            john                     sheila1                  
SUPPORT_388945a0         SUPPORT_3f151ab9         


**** End of log ****
 

 

 

====================================================================================

====================================================================================

 

it wont let me publish a snapshot...keeps saying operation timed out.



#5 hamluis

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Posted 29 May 2013 - 09:07 PM

Well...I see a system that is asked to do a lot...with 1GB RAM installed.  I would consider that to be a problem.

 

Hanging app errors...can indicate that the system is overly taxed, can indicate bugs in programs.  In your case, I would assume that the system is being asked to do too much with the amount of RAM and programs installed.

 

If nothing else...I would double the RAM installed, uninstall programs which currently are not essential...then run the chkdsk /r command on the Windows partition.

 

IMO...it's never a good idea to uninstall your AV protection, so I suggest that you install Microsoft Security Essentials and forget about Norton and Avast.  Norton is a resource hog and you don't have enough resources without Norton being installed...while some users seem to have problems due to Avast being installed.

 

You might also disable/remove any nonessential browser add-ons you have installed.

 

I would also replace Spybot with SUPERAntiSpyware.

 

Worth a read, Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html .

 

Louis


Edited by hamluis, 29 May 2013 - 09:10 PM.





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