I was away from my desktop for a week and when I returned, I ran routine updates and scans. One of those scans, the Malwarebytes Anti-Malwarebytes (PRO) scan, found malicious files that may actually be part of the Kaspersky Internet Security 2012. The two have never conflicted before, to my knowledge. And to add to the mystery, Malwarebytes claimed the vendor was "Hoax.sms". The concluding information of the MBAM text file reads as follows:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\avzkrnl.dll (Hoax.SMS) -> No action taken.
C:\ProgramData\Kaspersky Lab\AVP12\Data\Updater\Temporary Files\temporaryFolder\AutoPatches\kav12\22.214.171.1244\avzkrnl.dll (Hoax.SMS) -> No action taken.
I emailed Kaspersky about it and sent them the additional information they requested. But I have yet to hear from them. My concern is that if and when I do hear from them, the advice will be generic. You know? 'Uninstall/Reinstall' or 'Remove MBAM altogether'. I want to be heard. So, I chose this forum. First time poster but I do have a screen shot ready to go, if you require. I also have the full text of the MBAM scan as well. Kaspersky scan have not detected these same files but I understand that MBAM and KIS detect different items anyway - which is why I have both.
I am using Windows 7, 64-bit. The Flashplayer on my computer is the IE version because for reasons I do not understand, the Mozilla version stopped working properly earlier this year. Also, been having problems with Java. The advice is that I have to uninstall/reinstall again; but I put off the attempt until my week-long absence from the computer. And now, with this issue, I don't want to rock any boats. I want the information I have collected to be accurate for such discussions.
If this post is lacking, please let me know and I will attempt to remedy the problem. Thank you, in advance, for viewing and/or attempting to resolve my query. Best wishes, CompuNovice.