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After removal still get "This program contains a virus and has been deleted".


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#1 robgau

robgau

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Posted 29 May 2013 - 11:57 AM

I removed a virus from a laptop running window 7 Professional. I used RKill and Combofix.Sorry, I'm a new user and did not know I should have used DDS first. I also re-wrote the master boot record to be on the safe side with bootrec /fixmbr. I get a clean scan with Malwarebytes and AVG 2013.

 

The problem I'm having now is that every time I try to download a file I get the message "This program contained a virus and was deleted". I've scoured the web and tried resetting the IE settings. I installed IE10 as well but that did not fix it. I've run CCleaner on the registry. I've gone through the manual removal steps for Microsoft Security Essentials. MSE was the antivirus on the machine at the time of the infection.

 

I installed Firefox but the same thing happens. I found instruction for disabling the download scanner for Firefox and once I did that I was able to download files with no problems. I know that's only a bandaid, since I need IE to pass downloads through the antivirus program.

 

Is there any way to repair Internet Explorer? Totally reset what Antivirus program it looks at when a file is downloaded?

 

Here's my DDS info below:

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16576
Run by Sal at 11:49:49 on 2013-05-29
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3033.1685 [GMT -5:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2013\avgrsx.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_5f120bca41bba11b\STacSV.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Windows\system32\DRIVERS\o2flash.exe
C:\Windows\system32\rpcnet.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\AVG SafeGuard toolbar\vprot.exe
C:\Program Files\DuckLink\DuckCapture\DuckCapture.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Program Files\RTS\Transportation Suite\tsappldr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k netsvcs
.
============== Pseudo HJT Report ===============
.
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\15.2.0.5\AVG SafeGuard toolbar_toolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\15.2.0.5\AVG SafeGuard toolbar_toolbar.dll
uRun: [DuckCapture] "c:\program files\ducklink\duckcapture\DuckCapture.exe" /autorun
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Broadcom Wireless Manager UI] c:\program files\dell\dell wireless wlan card\WLTRAY.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ConnectionCenter] "c:\program files\citrix\ica client\concentr.exe" /startup
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {DD7257BC-8E1B-4FBE-9A64-00C00CB76726} - hxxp://208.180.204.193/dx4x00_webviewer.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T27L10NSP32EP5-14362/webex/ieatgpc1.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 208.180.42.68 4.1.1.2 4.2.2.2
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19} : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19} : DHCPNameServer = 208.180.42.68 4.1.1.2 4.2.2.2
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\2456C6B696E6F5E4F575962756C6563737F5839324131464 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\2456C6B696E6F5E4F575962756C6563737F5839324131464 : DHCPNameServer = 208.180.42.68 4.1.1.2 4.2.2.2
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\351495543573630333 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\351495543573630333 : DHCPNameServer = 208.180.42.68 4.1.1.2 4.2.2.2
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\3516975637 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\3516975637 : DHCPNameServer = 209.142.182.250 209.142.136.220
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\65562796A7F6E602D496649623230303023354132402355636572756 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\65562796A7F6E602D496649623230303023354132402355636572756 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\861627C656970383 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\861627C656970383 : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\F45727D275962756C6563737 : NameServer = 4.1.1.2,208.180.42.68
TCP: Interfaces\{68D7ED5F-3469-4F56-B253-8D805AE90F19}\F45727D275962756C6563737 : DHCPNameServer = 192.168.1.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\15.2.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sal\appdata\roaming\mozilla\firefox\profiles\xifp3bht.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://mysearch.avg.com/?cid={9D806355-B852-43A0-835C-ECCCAD7D2E7E}&mid=2d04b465f7df47d38752dda7a015ca07-b602d594afd2b0b327e07a06f36ca6a7e42546d0&lang=en&ds=AVG&pr=fr&d=2013-05-20 22:23:22&v=15.2.0.5&pid=safeguard&sg=1&sap=hp
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\15.2.0\npsitesafety.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\sal\appdata\local\google\update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: c:\users\sal\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\sal\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\users\sal\appdata\roaming\mozilla\plugins\npo1d.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-2-8 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-2-8 245048]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-2-8 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-2-8 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-3-29 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-2-8 170808]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-5-20 37664]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2010-7-14 65584]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-5-14 4937264]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-4-18 283136]
R2 vToolbarUpdater15.2.0;vToolbarUpdater15.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\15.2.0\ToolbarUpdater.exe [2013-5-20 1015984]
R3 O2MDGRDR;O2MDGRDR;c:\windows\system32\drivers\o2mdg.sys [2009-11-5 58528]
R3 O2SDGRDR;O2SDGRDR;c:\windows\system32\drivers\o2sdg.sys [2009-11-5 41504]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-11-5 167936]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-10-24 43392]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 54144]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-23 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-4-20 1343400]
.
=============== Created Last 30 ================
.
2013-05-21 20:55:50    49152    ----a-w-    c:\windows\system32\taskhost.exe
2013-05-21 20:54:32    3968368    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-05-21 20:54:32    3913584    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-05-21 17:50:25    --------    d-----w-    c:\program files\CCleaner
2013-05-21 15:25:04    --------    d-----w-    c:\users\sal\appdata\local\Mozilla
2013-05-21 14:33:03    --------    d-----w-    c:\programdata\HitmanPro
2013-05-21 14:09:18    --------    d-sh--w-    C:\$RECYCLE.BIN
2013-05-21 13:07:28    --------    d-----w-    c:\programdata\AVG SafeGuard toolbar
2013-05-21 03:24:02    --------    d-----w-    c:\users\sal\appdata\roaming\AVG2013
2013-05-21 03:23:33    --------    d-----w-    c:\users\sal\appdata\local\AVG SafeGuard toolbar
2013-05-21 03:23:24    --------    d-----w-    c:\users\sal\appdata\roaming\TuneUp Software
2013-05-21 03:23:21    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-05-21 03:23:20    --------    d-----w-    c:\program files\common files\AVG Secure Search
2013-05-21 03:23:19    --------    d-----w-    c:\program files\AVG SafeGuard toolbar
2013-05-21 03:22:12    --------    d-----w-    c:\programdata\AVG2013
2013-05-21 03:22:12    --------    d-----w-    C:\$AVG
2013-05-21 03:21:00    --------    d-----w-    c:\program files\AVG
2013-05-21 03:17:27    --------    d--h--w-    c:\programdata\Common Files
2013-05-21 03:17:27    --------    d-----w-    c:\users\sal\appdata\local\MFAData
2013-05-21 03:17:27    --------    d-----w-    c:\users\sal\appdata\local\Avg2013
2013-05-21 03:17:27    --------    d-----w-    c:\programdata\MFAData
2013-05-21 03:01:05    --------    d-----w-    c:\users\sal\appdata\local\temp
2013-05-21 02:55:32    98816    ----a-w-    c:\windows\sed.exe
2013-05-21 02:55:32    256000    ----a-w-    c:\windows\PEV.exe
2013-05-21 02:55:32    208896    ----a-w-    c:\windows\MBR.exe
2013-05-20 16:11:28    --------    d-----w-    c:\users\sal\appdata\roaming\SUPERAntiSpyware.com
2013-05-20 16:11:28    --------    d-----w-    c:\programdata\SUPERAntiSpyware.com
2013-05-13 11:57:05    6906960    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{7b24d512-e6a4-464a-b4d3-3eef92e699ad}\mpengine.dll
.
==================== Find3M  ====================
.
2013-05-29 11:58:39    17920    ----a-w-    c:\windows\system32\rpcnetp.exe
2013-05-29 11:58:37    58288    ----a-w-    c:\windows\system32\rpcnet.dll
2013-05-21 20:55:28    293376    ----a-w-    c:\windows\system32\KernelBase.dll
2013-05-21 20:53:59    9728    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-21 16:20:01    17920    ----a-w-    c:\windows\system32\rpcnetp.dll
2013-05-20 20:31:51    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-05-20 20:31:51    692104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-03-29 07:53:48    208184    ----a-w-    c:\windows\system32\drivers\avgidsdriverx.sys
2013-03-21 08:08:24    182072    ----a-w-    c:\windows\system32\drivers\avgtdix.sys
2013-03-01 15:32:20    22328    ----a-w-    c:\windows\system32\drivers\avgidsshimx.sys
.
============= FINISH: 11:50:36.11 ===============
 



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#2 nasdaq

nasdaq

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Posted 01 June 2013 - 09:33 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
  • ===

    Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

    Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
  • ===

    thisisujrt.gif Please download
    Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
  • ===

    Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
    Link 1
    Link 2

    IMPORTANT !!! Save ComboFix.exe to your Desktop

    1. Close any open browsers.
    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    3. Do not install any other programs until this if fixed.


    How to : Disable Anti-virus and Firewall...
    http://www.bleepingcomputer.com/forums/topic114351.html

    Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
  • Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

    Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

    Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
    ===

    Third party programs if not up to date can be the cause of infiltration an infection.

    Please run this security check for my review.

    Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  • ===

    Please paste the logs in your next reply DO NOT ATTACH THEM.
    Let me know what problem persists.


#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,754 posts
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  • Gender:Male
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Posted 08 June 2013 - 08:29 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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