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Windows 7 virus - won't let me install/run any diagnostics


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4 replies to this topic

#1 ash79

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Posted 29 May 2013 - 10:12 AM

Hello - Over the last 36 hours, I've gone thru your site (and others too) about why my PC running Windows keeps crashing with BSOD with MEMORY_MANAGEMENT message.

 

Symptoms

 

- Upon startup, Windows boots up fine (in Safe or Normal mode).

- Whenever I tried to install/run any diagnostics including Windows Memory diagnostics, DDS, Combofix etc. which results in corrupt executables and/or Windows crashing as described above when trying to install or execute these programs.

- I even tried to do a clean Windows install, but don't get too far getting error message (code 0x80070570) after which the install aborts. When I tried to research this error code, the remedy suggested running some sort of diagnostic tool, which I am unable to do as above.

 

I'm continuing to look at updating BIOS etc, but would also like to figure out any Virus, Trojan etc infecting the PC. Any pointers you can provide would be greatly appreciated.

 

Thanks

Ash



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#2 HelpBot

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Posted 03 June 2013 - 10:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 ash79

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Posted 03 June 2013 - 05:08 PM

Hello - I want to confirm that the problem is still ongoing. However, I'm unable to and install the DDS diagnostic completely without Windows failing. I will continue to try, however if there are other diagnostics that you'd like me to try, please advise.

 

Thanks

Ash



#4 Larusso

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Posted 07 June 2013 - 05:21 AM

Hy there and sorry for the delay.
I doubt that this issue is malware related. It could be the RAM but I am not a techie :)


Would you be so kind to tell me which kind of OS we are working with and if it is 32 or 64bit based.
regards,
Daniel

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I'll always help for free but if you want to support me in my fight against malware, please btn_donate_SM.gif

#5 Larusso

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Posted 15 June 2013 - 02:09 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
Daniel

Bread for the world instead Bombs and Bangers


I'll always help for free but if you want to support me in my fight against malware, please btn_donate_SM.gif




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