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BSOD'S from HELL Pls Advise.


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#1 Boxxer

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Posted 28 May 2013 - 11:31 PM

Hello All.

 

               I recently upgraded to Windows 7 x64 from XP x64.  I have been getting many BSOD's

 

It started after I installed the flash plug in for Firefox. I would be on youtube for a while and then the BSOD would happen.  Sometimes there are no issues and there have not been lately.

 

Then I proceeded windows recommended updates after a clean install and the BSOD's would happen ranging from Bad_Pool_Headers,  Win32.sys.,  Page fault in non paged area ETC.  All the usual ones you veterans have run into.

 

Using the BSOD to view the memory dumps these are the drivers that have caused the problems.

 

Attached Pic.

 

I have also Posted my Speccy profile below.

 

I have no idea what is going on or how to fix this and I would appreciate any advice from the members.

 

If you need anymore info let me know I will provide it ASAP.

 

Thanks.

Attached Files


Edited by Boxxer, 28 May 2013 - 11:51 PM.


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#2 Boxxer

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Posted 28 May 2013 - 11:32 PM

http://speccy.piriform.com/results/yvZvVnQRi5WDIP6PK8a4kia

 

 

I have also posted the mini tools results checking the boxes:

 

Last 10 event errors

installed programs

devices only problems

Useser partitions, memory size

 

 

 

 

Thanks for the read.

Attached Files


Edited by Boxxer, 28 May 2013 - 11:56 PM.


#3 Anshad Edavana

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Posted 29 May 2013 - 05:01 AM

Hi

 

Welcome to the Bleeping Computers forum  :welcome:

 

A quick look at the Speccy snapshot shows you didn't installed SP1 yet. Your installation media is a SP0 one. Before beginning any other troubleshooting steps, you should download and install SP1. Here is the download link -

 

 http://www.microsoft.com/en-us/download/details.aspx?id=5842

 

After SP1 finishes, use Windows update to download the latest patches available.

 

Also make sure to download and install the latest drivers from the system manufacturer's site. Remove the old drivers before updating. If the issue still shows even after installing SP1 and updating drivers, follow the below steps.

 

1 ) Open C:\Windows\Mindump folder . If you can see any files ending with a .dmp extension, zip the folder and upload it to a free file hosting site - http://www.mediafire.com/

 

2 ) Post the download link to it in next reply.



#4 Boxxer

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Posted 29 May 2013 - 10:15 AM

Thanks for your reply and welcome message Anshad.  I hope you are well.

 

I have installed the sp1 update from the image as you have suggested.

 

I am still getting those BSOD's

 

Using Windows update the patches do install but  they too cause  BSOD's with varying error messages.

 

Here are the minidups for your review.  http://www.mediafire.com/?wc53g5tlcoc3qbi

 

I appreciate you taking the time.


Edited by Boxxer, 29 May 2013 - 10:19 AM.


#5 Anshad Edavana

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Posted 29 May 2013 - 12:26 PM

Hi

 

Analyzing the dump files requires some time. Meanwhile you should check the following steps.

 

- Frequent BSOD with varying stop codes usually indicates a possible RAM problem. According to the Speccy, your system have 4 RAM sticks. Please remove 3 of them and run the system with only one RAM plugged. Do things which usually leads to the blue screen. If you encounter anymore BSOD, remove the currently plugged one and try another stick. Repeat this step until BSOD stops.

 

- If none of the memory stick are faulty, our next step is to remove the graphic card. Speccy shows 79 C heat for your graphic card which is way beyond the average heat. I suggest removing the graphic card and use on board display for testing. Check if the system works without blue screens in on board display. 

 

While removing RAM and Graphic card, care should be taken to avoid static electricity damage. Touching your hand in an unpainted metal part of the cabinet is enough to discharge the static charge.

 

I will keep you updated after analyzing the crash dumps.


Edited by Anshad Edavana, 29 May 2013 - 12:28 PM.


#6 Boxxer

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Posted 29 May 2013 - 07:07 PM

Anshad. I have  used memtest86+ .  I did 2 passes and the results were 100% good with no errors. I have also done a checkdisk with all of my drives.

 

I am enquiring about the graphics card temperature. I'll let you know what I find.

 

The BIOS I have on there is

BIOS Update [XS54010J.86A]

 

From https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+5400+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+D5400XS

 

 

I noticed Windows 7 is not listed on the supported OS list. Could that be the cause of all these problems?



#7 Anshad Edavana

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Posted 29 May 2013 - 11:30 PM

Hi

 

The only way to make sure RAM is OK is to physically swap them. Memtest is a good tool but i have seen it failed to catch memory errors several times. I only use Memetest when there is no available RAM to swap. In your case there are 4 stick available and it is best to use only one at a time. I still strongly recommends isolating and testing the RAM modules separately. In other words, if Memtest can't find a memory corruption, it doesn't mean your RAM modules definitely are good.

 

Even though your system is officially not supported, Vista supported systems are generally compatible with Windows 7 (not always)

 

Also i noticed, you didn't installed the motherboard drivers yet. System is now operating with the stock drivers came with Windows 7. So you should install the chipset and storage drivers first.

 

Here is the download addresses :

 

Chipset -  https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=10884 

 

LAN -  https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/19059/a08/PROWinx64.exe&lang=eng&Dwnldid=19059&ProductID=2864&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+5400+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+D5400XS

 

IRST - https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22676/a08/SetupRST.exe&lang=eng&Dwnldid=22676&ProductID=2101&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)



#8 jcgriff2

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Posted 30 May 2013 - 01:27 AM

Hi -

 

Just to note. . . .

 

One of the bugchecks in post #1 was 0x24 with ntfs.sys listed as the probable cause.

 

http://www.sysnative.com/drivers/driver.php?id=Ntfs.sys

 

If HDD, run - http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

 

If SSD, check manufacturer's support site for firmware upgrade.

 

Regards. . .

 

jcgriff2

 

 


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#9 Boxxer

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Posted 30 May 2013 - 03:15 AM

Anshad. OK that's good news about the BIOS. I have since updated these drivers.    

 

Audio, RAID, LAN, Marvell ESATA . It took 2 tries for each driver to install as I had BSOD's but in the end they seem to have installed correctly.

 

What seems to be causeing the crashes is when I use windows update or when I try to install anything.

 

I have tested the RAM modules as you have suggested running the test on each stick separately. They all seem to be ok using only one pass.

 

 

jcgriff2 thanks for taking the time.  I'll run that test and let you know what I find.

 

 

Speccy update

 

http://speccy.piriform.com/results/ReNFiFYSWvOQbt5iQkci4p0


Edited by Boxxer, 30 May 2013 - 03:22 AM.


#10 Anshad Edavana

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Posted 30 May 2013 - 03:31 AM

Hi

 

Your HDD is a Hitachi one. So download and run WinDFT from the below link.

 

http://www.hgst.com/support/downloads/

 

Make sure to run a full extended test with it. This will let us know if anything wrong with your HDD.

 

As for memory, run Windows with only one RAM attached and open the usual programs which may lead to the BSOD. Don't fully rely on what Memtest says.Also i suggest moving the dump files from Minidump folder and clear it. When you get a new BSOD, it will include the driver changes.  After you get at least 3 crashes, upload the new dumps.

 

I really appreciate your patience and cooperation.


Edited by Anshad Edavana, 30 May 2013 - 03:35 AM.


#11 Boxxer

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Posted 30 May 2013 - 03:33 AM

This WinDFT program is not listing any of my drives. I have hit the scan button and nothing comes up. Is there another program I can use?

 

I used the trobleshooter from the right click menu of the exe and it says program is not compatible. 

 

 

I put the ram back into the machine so I'll have to open it up again tomorrow and I will let you know how the test goes.

 

No problem, I am grateful for your advice. I can't do any work until this machine is stable again.


Edited by Boxxer, 30 May 2013 - 04:20 AM.


#12 Anshad Edavana

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Posted 30 May 2013 - 06:25 AM

Hi

 

I forgot to ask some important questions.

 

How the system worked with Win XP 64 ?

 

Did you added any hardware parts after upgrading to the Windows 7 ? (or just before updating )

 

Your system seems to have a 80 GB Hitachi HDS721680PLA380 and a separate  2 TB RAID. In which drive you installed Windows ?. Which brand is the RAID drive ?. Did you use on board RAID function or a separate RAID card ?

 

Is it the exact same setup you had with XP ?



#13 Boxxer

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Posted 30 May 2013 - 05:28 PM

Anshad,  The system was flawless with XP 64. The only reason I upgraded was because a newer version of 3d software needed windows 7. 

 

These problems happened after the windows 7 install.  Choosing the upgrade option.

 

Nope, no added hardware parts other than an external WD hd.

 

The OS was installed on the smaller C drive and the 2 TB drive was used for data only. A very simple set up.

 

I believe the brand of the RAID is intel.

 

Yes this is the exact same set up as xp x64 the only thing  have altered was the OS.

 

 

I am doing the individual ram stick tests again. I will post the dumps as they occur with each stick . 

 

heres what it looks like inside.

Attached Files


Edited by Boxxer, 30 May 2013 - 05:56 PM.


#14 Anshad Edavana

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Posted 30 May 2013 - 11:43 PM

Hi

 

If the issue started right after upgrading the Windows 7, probably it will be a software issue.  It seems that your Windows 7 is SP0. You should install SP1 first. It includes several stability enhancement and bug fixes.

 

- Complete diagnosing the memory first.

 

- Download and install the SP1 offline setup from the below link. 

 

  http://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB976932-X64.exe

 

There is a risk involved in installing the SP1 . If you encounter BSOD during update, system may refuse to boot. In that case you may need to clean install using a SP1 media. I hope you have the activation keys and setup files for your other softwares.

 

- Make sure Graphic driver and chipset driver are up to date after the update.

 

- If the issue still remains, post the new crash dumps. 

 

Also i like to know what audio device  you are using ( USB audio device ). How the external HDD connected ? (USB or IEE1394)


Edited by Anshad Edavana, 31 May 2013 - 12:43 AM.


#15 Boxxer

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Posted 31 May 2013 - 02:57 AM

Anshad,

 

                       I re-tested each stick of ram. At somepoint while testing, each stick  receieved a BSOD while trying to update windows or just trying to install winzip. 

 

At this point I am sure my RAM is good. It is my piece of trash hitachi 80gig C drive.  

 

So this is what I did. I have reliable seagate 750 gig drive here I took out the Hitachi and swapped it with the Seagate. I then deleted the RAID volume (the 2TB drives) and then I reinstalled windows 7.

 

There have been no BSOD'S during the install.  Nor have there been a crash while I am on the net here.

 

The problem is this. How do I get my 2tb drives back and should I install the update that you posted right away. There is nothing on this PC just the OS as of now. All I have done is activated my copy of windows.

 

What do you suggest the next move to be. Just to confirm.

 

I will post the dumps from the previous drive but I can't right now as I don't have winzip installed.






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