Posted 12 April 2006 - 07:29 PM
I have a Dell 4600c with Windows XP. While out of town, my mother-in-law used the computer and now I have numerous problems. When I try to update my computer I get a message that the "update for windows XP" and the "microsoft windows installer" were unsuccessfully installed. Because of this I cannot re-install my Norton security which has expired. Also, I cannot print from the internet and I cannot access my e-mail from my computer. When I type in my user name and password, the address stays the same but then has a ? mark at the end of the address and it says Done at the bottom like I have been connected to my e-mail. I can go to web addresses on the internet but I cannot use my search engines. When I contacted my internet IT dept., they said it sounded like a software or browser problem. Does anyone have any ideas before I contact Dell at approx $79 per hour?