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Slow download and upload speeds


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#1 Calebvision

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Posted 28 May 2013 - 03:24 PM

"Hi! I"m aComcast customer. In the house we have two desktops. Both are old. Mine is from 2004 ( I  have made some "upgrades" to it ) and has very slow download and upload speeds. My daughter's is from 2005 or so and is considerably faster. My laptop is fine. I suspect that hers is too. 

 

Any suggestions has to what could be the problem with my desktop and how I may be able to make it  a bit faster?


Edited by Calebvision, 28 May 2013 - 03:25 PM.


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#2 Queen-Evie

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Posted 28 May 2013 - 04:03 PM

Do you have any Comcast branded programs installed on the computer? Comcast does not have a stellar history when it comes to branded software.  Everything they've come out with and branded seems to cause issues for some people.

What modem do you have? If it is an older modem it can cause what you describe. However, since you say the laptops are fine I'm doubtful the modem is the culprit.

If you have a router it seems as if that would cause all computers to suffer.

Is your desktop connected directly to your router or do you connect it wirelessly?

I'm grasping at straws here.


Edited by Queen-Evie, 28 May 2013 - 04:04 PM.


#3 Calebvision

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Posted 28 May 2013 - 05:22 PM

No Comcast "stuff". Desktop connected to router, directly!

 

Modem is recent, I think!

 

I was told that Network card could be the culprit! Any thoughst on that thory?

 

 

I appreciate the "grasping at straws"!



#4 Queen-Evie

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Posted 28 May 2013 - 06:57 PM

You can check your modem here http://mydeviceinfo.comcast.net/

If it's docsis 2 or 3 it is recent.

The reason I mentioned the modem is that there are still end-of-life modems in use. And as I stated it's not likely to be the cause since not all computers are affected. If they were I would refer you to the connection experts at the Comcast help forum.

As for the network card someone else will have to answer that. The only thing I can say about it is that anything is possible.






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