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Internet Security 2014 Fake Security Program


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5 replies to this topic

#1 abraxas123

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Posted 28 May 2013 - 02:03 PM

Hi All,

 

My computer appears to have come down with something nasty. The program started by hijacking Microsoft Security Essentials, claiming that a Trojan was on the computer and that a download of "Windows Defender Online" was necessary for complete removal. A search on google suggested this program was legitimate, but upon doing the download, the "Internet Security 2014" installed itself, and has been claiming false instances of malicious software (ex. "blaster worm"). This program refuses to allow any other .exe files to open, claiming that they are malicious and have been stopped. The program also demands I need to "activate" it in order to "cure my computer."

 

Upon the infection of MSE, I ran Malwarebytes, ESETscan, and TDSSKiller; none detected anything.  The svchost.exe program was repeatedly launching and usually an abnormally large amount of space. as much as 1000000 kb. Seeing as I have been unable to remove this malware on my own, I could use some guidance so that I can return my computer to a working, uninfected state.

 

Thank you, I appreciate any and all help.



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#2 boopme

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Posted 28 May 2013 - 02:13 PM

I don't know your Operating System so go here
http://www.bleepingcomputer.com/virus-removal/page/3/

And try the guide that matches your system and let me know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 abraxas123

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Posted 28 May 2013 - 06:18 PM

The OS is XP.

 

I tried the guide for XP for Internet Security 2013. Any attempts to launch in safe mode (both with and without networking) are met with a blue screen error:

 

*** STOP: 0x0000007B (0xF78AA524, 0xC0000034, 0x00000000, 0x00000000)

 

I tried to run RKill.exe from a flash drive, including renaming the file to a .com. The program was stopped by the malware within a couple seconds of launch.


Edited by abraxas123, 28 May 2013 - 06:18 PM.


#4 boopme

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Posted 28 May 2013 - 07:45 PM

Ok, we will need stronger tools and a deeper look and start a new topic.

 

Please go here Preparation Guide

Do steps 6,7 and 8.

If you cannot produce the DDS log,then just repost your above info in the new topic of step 7.

You can use the same title and mention you cannot run any tools including DDS.

 

Let me know if that went OK.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 abraxas123

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Posted 28 May 2013 - 08:41 PM

I was able to run DDS, and have set up a post with the DDS and attach text files included. I will wait for further instruction.



#6 boopme

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Posted 28 May 2013 - 09:14 PM

Thank you. we will all learn som hings here.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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