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Malaware?


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2 replies to this topic

#1 Meanie

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Posted 28 May 2013 - 09:37 AM

A friend of mine was visiting a site he obviously shouldn't have, and received a message of warning his computer will be frozen unless he pays a fee. It further tells him he has 72 hours, where to pay (website) and stated it was an FBI message. He doesn't have a malware detecting software and didn't even know what malaware was. He thought his virus protection was enough. I told him how to start the computer in safe mode and was planning to direct him to download a malware program while in safe mode, then do a search for the malware taking over his PC. Come to discover, whenever he tried entering safe mode or safe mode with networking, the computer would load the safe mode required files then revert to normal starting mode and lock him out. Therefore, my assumption is this malware has control over his PC. I told him there are two other options I can think of which are 1) take the harddrive to a PC recovery store or 2) do a complete restore, which will erase all his data and start fresh. Therefore, I'm asking here if anyone knows of any other option he can try?

 

BTW, he said his PC (desktop) is a Gateway all in one monitor type using Windows 7.

 

Thank you

 

 

EDIT: Moved to Virus, Trojan, Spyware, and Malware Removal Logs  ~~Boopme             

 

 

My apologies for originating this in the wrong category. I also realized I spelled Malware wrong.

 

Follow up:

 

My friend waited out the 72 hour limit and said he turned his computer on and all is back to normal. This obviously concludes tampering. I told him to download a malware program and do a scan. I'm guessing the recent one is still there. I'm still open to suggestions to further avoid this issue in the future or corrections to my advice to him thus far.

 

Thank you


Edited by Meanie, 28 May 2013 - 01:43 PM.


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#2 nasdaq

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Posted 31 May 2013 - 12:54 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Lets check further.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 nasdaq

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Posted 06 June 2013 - 10:13 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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