A friend of mine was visiting a site he obviously shouldn't have, and received a message of warning his computer will be frozen unless he pays a fee. It further tells him he has 72 hours, where to pay (website) and stated it was an FBI message. He doesn't have a malware detecting software and didn't even know what malaware was. He thought his virus protection was enough. I told him how to start the computer in safe mode and was planning to direct him to download a malware program while in safe mode, then do a search for the malware taking over his PC. Come to discover, whenever he tried entering safe mode or safe mode with networking, the computer would load the safe mode required files then revert to normal starting mode and lock him out. Therefore, my assumption is this malware has control over his PC. I told him there are two other options I can think of which are 1) take the harddrive to a PC recovery store or 2) do a complete restore, which will erase all his data and start fresh. Therefore, I'm asking here if anyone knows of any other option he can try?
BTW, he said his PC (desktop) is a Gateway all in one monitor type using Windows 7.
EDIT: Moved to Virus, Trojan, Spyware, and Malware Removal Logs ~~Boopme
My apologies for originating this in the wrong category. I also realized I spelled Malware wrong.
My friend waited out the 72 hour limit and said he turned his computer on and all is back to normal. This obviously concludes tampering. I told him to download a malware program and do a scan. I'm guessing the recent one is still there. I'm still open to suggestions to further avoid this issue in the future or corrections to my advice to him thus far.
Edited by Meanie, 28 May 2013 - 01:43 PM.