My computer started running slow and doing weird things over this weekend.
I have Windows-7 and Norton internet security (NIS) at antivirus/antispyware.
I noticed that there was high CPU usage
When I turn on the computer and click on the NIS main window - it will turn on for a quick second and before I could do anything, the window will disappear. It will not re-appear despite multiple clicking on the icon.
I can run the quick scan by right clicking but not a full scan.
I uninstalled and again re-installed NIS (and used norton removal tool) with same results.
I used Norton Power Eraser - and it told me there was "be38.tmp" file that looked suspicious - However, when I ordered it to remove the file, it could not remove it after several minutes. I finally shut down the power eraser, did a manual search for "be38.tmp", found it on Win32 folder and manually deleted it.
I ran a full system scan using Windows defender (that ran for good 7 hours) and it told me there was one file -"win64/alureon.d" that needed to be removed. I successfully removed this as per windows defender.
However, I still can not turn on norton internet security main window - (although on the control panel, it tells me NIS is "on"), I still can not run a full system scan with NIS, and I think my computer is still slow and CPU usage is high.
Additionally, I noticed that HP Advisor has stopped working (I have HP laptop) for last 24 hours or so.
Thanks in advance.
Edited by Budapest, 27 May 2013 - 06:12 PM.
Moved from AntiVirus, Firewall and Privacy Products and Protection Methods ~Budapest