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Major issues in Vista


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#1 kmad61

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Posted 27 May 2013 - 12:38 PM

My pc has some weird stuff going on and I have tried to reformat in computer management but when I highlight the drive and click the format option is not highlighted.I did manage to format the recovery section of the drive.Also my dvd drive is missing and I cant reload vista with no drive....Iam Lost !!



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#2 MrBruce1959

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Posted 27 May 2013 - 01:23 PM

Hello and welcome to Bleeping Computer.

 

I read your post and I am also lost as to what you are trying to accomplish.

 

First, please post the make and model number of the computer we are dealing with here.

 

Secondly, the part that confuses me, is where you stated you formated the recovery partition and now you are trying to format the primary partition. I am taking it that you are trying to format the partition while you are currently booted into it?

 

Perhaps you are stating you have that drive set up as a secondary drive and are using computer management on your primary to make changes to the secondary one? 

 

Also, if your optical drive is missing, I'd suggest disconnecting the drive from the power and data cable while the computer is off (Be sure to touch the computer case to discharge electrical static from your body!!!) Now  boot up into your BIOS setup utility for a few minutes. This will allow your BIOS to acknowledge that the drive has been removed from service.

 

Power off the computer again. While it is off, again discharge electrical static by touching the computer case. Now reconnect your optical drive, then power up your computer again and enter your BIOS setup utility.

 

While here in your BIOS setup, make sure the optical drive has been recognized by your BIOS. Also, try choosing any option related to load setup defaults. Most BIOS's have a fail proof setting that allows the system to boot successfully.

 

Be sure you save those changes and allow your system to reboot. It should boot up and hopefully your optical drive will now be present.

 

Let me know if the optical drive still fails to show up or if it fails to load a disc.

 

Bruce.

 

Edited: Changed not to now.


Edited by MrBruce1959, 27 May 2013 - 01:28 PM.

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#3 bludgard

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Posted 27 May 2013 - 01:24 PM

Is this a serious post? You managed to format the recovery partition and you want access to the files/folders thereon (to re-laod Vista)? I guess there is a reason Windows wont let an operator format the partition it runs upon.... Wow. Kinda like jumping from a 10 story window to see something different.

Please tell us that there is a back-up image somewhere for this poor HDD.

Acquire an image of Windows 7 and install (custom, deleting all partitions and running ...) that on the drive. Might have to find some drivers (unless you can back up the ones you have and re-use). :guitar:



#4 kmad61

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Posted 27 May 2013 - 02:16 PM

This started as a virus or spyware called uniblue.I lost my drive and cannot access my vista disc plus it would not let me format the drive in computer management.I was trying to format my drive and re install vista.I have ran and deleted all virus and spyware that I found.    Amd athalon

              2m ram

              350 hd

              Dell inspirion



#5 MrBruce1959

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Posted 27 May 2013 - 04:35 PM

I am familiar with uniblue related software.

 

When you say you lost your drive, I would take it that it no longer works. Is this the case?

 

How familiar are you with computers? If you're someone who knows very little besides how to use it, I will offer you some very detailed information to get you through this problem.

 

We have established so far, that you have a Dell Inspirion computer with an Athlon type processor. You have 2 Megs of RAM?

 

Sure it is not 2 GB? Please let me know this information.

 

The 350HD part sounds more like a video card, is this true?

 

Does your Dell have a service tag sticker on it anywhere? If so can you please post that information for me?

 

Sorry for all the questions, but this makes it easier for me to help you better.

 

Bruce.


Edited by MrBruce1959, 27 May 2013 - 04:36 PM.

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#6 kmad61

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Posted 27 May 2013 - 05:05 PM

Ram is 2mg

The hd is 350 gigs

Dell Inspiron

 

I have switched the drive out with a fresh one and still the pc will not recognize it.The drive will show power light but that's all.



#7 MrBruce1959

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Posted 27 May 2013 - 06:58 PM

Ram is 2mg

Dell Inspiron

 

I have switched the drive out with a fresh one and still the pc will not recognize it.The drive will show power light but that's all.

I am still confused about the 2Mgs part. Two megs is barely enough to run Windows 3.1

 

Have you tried a different data cable to see if the cable is bad?

 

Also, is there any way you can tell me exactly what Dell model computer this is?

 

Bruce.


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#8 kmad61

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Posted 27 May 2013 - 07:04 PM

Its a Inspirion 531 with 2 gb of ram.I have tried different drives and cables with no luck.



#9 MrBruce1959

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Posted 27 May 2013 - 08:25 PM

Thank you for posting the model number and thank you for correcting the amount of RAM. I knew you had to be running more than 2 Megs of it.

 

Allow me a few minutes to do some research on your computer. I'll know more and be able to help you out a little bit better than I would have if I was guessing with my answers.

 

Bruce.


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#10 MrBruce1959

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Posted 27 May 2013 - 09:26 PM

Adding Dell support web site link of Dell Inspiron 531 Desktop to forum board for convenience.

 

http://www.dell.com/support/drivers/us/en/04/Product/inspiron-531

 

http://www.dell.com/support/troubleshooting/us/en/19/Product/inspiron-531

 

 

EDIT: Adding link to Dell Inspiron 531 .PDF version of owners manual.

 

ftp://ftp.dell.com/Manuals/all-products/esuprt_desktop/esuprt_inspiron_desktop/inspiron-531_owner%27s%20manual_en-us.pdf

 

 

Still trying to locate a service manual on line.

 

Bruce.


Edited by MrBruce1959, 27 May 2013 - 09:53 PM.

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#11 MrBruce1959

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Posted 27 May 2013 - 10:18 PM

Since I know asking you to read parts of the owners manual may add confusion.

 

I am going to borrow some of the text from the Dell 531 owners manual and post it here. Credit goes to Dell computers Inc. for the following content in this post.

 

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on

your hard drive.

1 Ensure that the computer is connected to an electrical outlet that is

known to be working properly.

2 Turn on (or restart) your computer.

3 When the DELL™ logo appears, press <F12> immediately.

Select Utility Partition from the boot menu and press <Enter>.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

4 Press any key to start the Dell Diagnostics from the diagnostics utility

partition on your hard drive.

 

Starting the Dell Diagnostics From the Drivers and Utilities Media

1 Insert the Drivers and Utilities media.

2 Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

3 When the boot device list appears, highlight CD/DVD/CD-RW and press

<Enter>.

4 Select the Boot from CD-ROM option from the menu that appears and

press <Enter>.

5 Type 1 to start the CD menu and press <Enter> to proceed.

6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple

versions are listed, select the version appropriate for your computer.

7 When the Dell Diagnostics Main Menu appears, select the test you want

to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click

the button for the option you want.

NOTE: It is recommended that you select Test System to run a complete test

on your computer.

Option Function

Test Memory Run the stand-alone memory test

Test System Run System Diagnostics

Exit Exit the Diagnostics

2 After you have selected the Test System option from the main menu, the

following menu appears:

NOTE: It is recommended that you select Extended Test from the menu below

to run a more thorough check of devices in the computer.

Option Function

Express Test Performs a quick test of devices in the system.

This typically can take 10 to 20 minutes.

Extended Test Performs a thorough check of devices in the system.

This typically can take an hour or more.

Custom Test Use to test a specific device or customize the tests to be run.

Symptom Tree This option allows you to select tests based on a symptom

of the problem you are having. This option lists the most

common symptoms.

3 If a problem is encountered during a test, a message appears with an error

code and a description of the problem. Write down the error code and

problem description and see "Getting Help" on page 183.

 

 

Also: To enter your BIOS:

 

Entering System Setup

1 Turn on (or restart) your computer.

2 When the blue DELL™ logo is displayed, you must watch for the F2

prompt to appear.

3 Once this F2 prompt appears, press <F2> immediately.

 

Please see page 172 of the manual about the BIOS setup utility.

 

Again here is the link: ftp://ftp.dell.com/Manuals/all-products/esuprt_desktop/esuprt_inspiron_desktop/inspiron-531_owner%27s%20manual_en-us.pdf

 

I hope I did not over whelm you with information. But if you can get that Dell diagnostic to run, that might help you locate the problem.

 

Bruce.


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#12 kmad61

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Posted 28 May 2013 - 08:37 AM

I got an error code 0F00:137B

Msg: Dvdrw- drive media is missing or blank.

 

The dvd drive is visible in bios and its showing in device mgr but this error msg is showing in device status:

Windows cannot start device because its configuration info in the registry is incomplete or damaged.


Edited by kmad61, 28 May 2013 - 09:19 AM.


#13 MrBruce1959

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Posted 28 May 2013 - 11:44 AM

Regarding error code 0F00:137B This is common if you run the diagnostic test and there is no media in the DVDRW drive.

 

In other words the wording drive media is missing or blank indicates there is nothing in the drive that the diagnostic test can use to determine if the drive is functioning properly.

 

Now on to the second error you are finding in device status. In device manager, is there a red X or exclamation mark showing up in there and if so, can you post the exact error codes showing when you right click the problem device and choose properties?

 

Any codes you see in device manager and post here would be helpful.

 

Bruce.


Edited by MrBruce1959, 28 May 2013 - 11:45 AM.

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#14 kmad61

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Posted 28 May 2013 - 12:12 PM

ok I have the dvd drive back by going into regedit and removing filters.

Now the pc will not allow me to format from computer management.the word format is not a highlighted option when I click on c.

 

trying to get pc to boot with vista cd in drive but am having problems there too.



#15 MrBruce1959

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Posted 28 May 2013 - 01:14 PM

You can not format a partition if you are already using it, that is why it is grayed out and you can not choose it.

 

You can use a Linux bootable disc to use to do computer management

 

UBUNTU is one such bootable disc which acts as its own OS, it is called a LIVE CD.

 

https://help.ubuntu.com/community/LiveCD

 

To make a LIveCD you have to download and burn the ISO to a writable CD-R disc,

Once that is done, the disc is now a Ubuntu boot disc,

 

This link provides other forms of Ubuntu, make sure you use the disc for computer management and not install it. You can use the live CD just like the disc was your hard drive. Choose the option try ubuntu without installing it.

 

http://www.ubuntu.com/download/desktop

 

Bruce.


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