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RunDLL error at startup


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17 replies to this topic

#1 rstrauss

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Posted 27 May 2013 - 12:18 PM

For the last few days I have gotten an error message popup when I turn on my computer -- "Error in c:\windows\system\eptmon64.dll    Missing entry:rundllentry"  I am not the most savy user but suspect I may have a virus and would like to fix the problem.  I am running Windows 7 on a Dell XPS8300 with a 64 bit operating system and an Intel i7-2600 CPU @ 3.40GHz.

 

I have run Malwarebytes and Advance System Care to try to resolve the problem but it didn't fix it.  I run Norton 360 as my everyday antivirus program.

Any help would be greatly appreciated.

 

Thanks

Rob



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#2 Broni

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Posted 27 May 2013 - 02:19 PM

Welcome aboard p22002758.gif

 

That file may belong to Creative Technology.

 

 

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

p4436801.gif

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


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#3 rstrauss

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Posted 27 May 2013 - 02:26 PM

Thank you for getting back to me

 

The link you asked for is:http://www.sendspace.com/file/xtjh3a



#4 Broni

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Posted 27 May 2013 - 02:43 PM

I can't see that particular entry....

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark following boxes:

  • List last 10 Event Viewer log
  • List Installed Programs

Click Go and post the result.


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#5 rstrauss

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Posted 27 May 2013 - 02:48 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Robert (administrator) on 27-05-2013 at 12:46:52
Running from "C:\Users\Robert\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager) (User: Robert-PC)
Description: Application or service 'Internet Explorer' could not be shut down.

Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager) (User: Robert-PC)
Description: Application or service 'Internet Explorer' could not be shut down.

Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager) (User: Robert-PC)
Description: Application or service 'Internet Explorer' could not be shut down.

Error: (05/26/2013 03:00:00 PM) (Source: PC-Doctor) (User: )
Description: (5172) Asapi: (15:00:00:4040)(5172) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/26/2013 03:00:00 PM) (Source: PC-Doctor) (User: )
Description: (5172) Asapi: (15:00:00:4030)(5172) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/25/2013 03:00:01 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:00:01:1340)(6544) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/25/2013 03:00:01 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:00:01:1330)(6544) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/24/2013 03:00:02 PM) (Source: PC-Doctor) (User: )
Description: (2380) Asapi: (15:00:02:9210)(2380) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/24/2013 03:00:02 PM) (Source: PC-Doctor) (User: )
Description: (2380) Asapi: (15:00:02:9200)(2380) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/23/2013 03:00:00 PM) (Source: PC-Doctor) (User: )
Description: (7012) Asapi: (15:00:00:6240)(7012) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

System errors:
=============
Error: (05/27/2013 11:54:13 AM) (Source: Service Control Manager) (User: )
Description: Help and Support%%193

Error: (05/27/2013 09:57:38 AM) (Source: Service Control Manager) (User: )
Description: SacNetAgentService_C57C4F854F531

Error: (05/27/2013 09:57:32 AM) (Source: Service Control Manager) (User: )
Description: CFUACProxy_hddv2nusb31

Error: (05/27/2013 09:38:29 AM) (Source: Service Control Manager) (User: )
Description: Help and Support%%193

Error: (05/27/2013 08:28:13 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (05/27/2013 08:28:02 AM) (Source: Service Control Manager) (User: )
Description: Help and Support%%193

Error: (05/25/2013 01:46:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: 40107

Error: (05/25/2013 01:46:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: SSL 3.0

Error: (05/25/2013 01:46:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: 40107

Error: (05/25/2013 01:46:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: SSL 3.0

Microsoft Office Sessions:
=========================
Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager)(User: Robert-PC)
Description: 1C:\Program Files (x86)\Internet Explorer\iexplore.exeInternet Explorer0211759160

Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager)(User: Robert-PC)
Description: 1C:\Program Files (x86)\Internet Explorer\iexplore.exeInternet Explorer0211719120

Error: (05/27/2013 09:35:50 AM) (Source: Microsoft-Windows-RestartManager)(User: Robert-PC)
Description: 1C:\Program Files (x86)\Internet Explorer\iexplore.exeInternet Explorer0211761200

Error: (05/26/2013 03:00:00 PM) (Source: PC-Doctor)(User: )
Description: (5172) Asapi: (15:00:00:4040)(5172) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/26/2013 03:00:00 PM) (Source: PC-Doctor)(User: )
Description: (5172) Asapi: (15:00:00:4030)(5172) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/25/2013 03:00:01 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:00:01:1340)(6544) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/25/2013 03:00:01 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:00:01:1330)(6544) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/24/2013 03:00:02 PM) (Source: PC-Doctor)(User: )
Description: (2380) Asapi: (15:00:02:9210)(2380) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (05/24/2013 03:00:02 PM) (Source: PC-Doctor)(User: )
Description: (2380) Asapi: (15:00:02:9200)(2380) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (05/23/2013 03:00:00 PM) (Source: PC-Doctor)(User: )
Description: (7012) Asapi: (15:00:00:6240)(7012) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
Acala DVD Ripper Professional 6.1.1
ActivClient CAC 6.1 x64 AFR (Version: 6.11.157)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Advanced SystemCare 5 (Version: 5.0.0)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 2.0.0.33)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Control Center (Version: 2.010.1110.1531)
AudibleManager (Version: 2011378032.48.56.11742922)
AusLogics Disk Defrag (Version: version 1.1)
Bonjour (Version: 3.0.0.10)
Browser Address Error Redirector (Version: 1.00.0000)
Camera Window (Version: 4.0.1)
Canon Camera WIA Driver (Version: 5.0.0)
Canon Camera Window for ZoomBrowser EX (Version: 4.0.1)
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon MG5300 series MP Drivers
Canon MG5300 series On-screen Manual
Canon MG5300 series User Registration
Canon MP Navigator EX 5.0
Canon My Printer
Canon PhotoRecord
Canon PowerShot S45 WIA Driver (Version: 5.0.0)
Canon Solution Menu EX
Canon Utilities FileViewerUtility 1.0 (Version: 1.0)
Canon Utilities PhotoStitch 3.1 (Version: 3.1.8)
Canon Utilities RemoteCapture 2.6 (Version: 2.6.0)
Canon Utilities ZoomBrowser EX (Version: 04.00.0200)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1110.1532.27809)
Catalyst Control Center Graphics Previews Vista (Version: 2010.1110.1532.27809)
Catalyst Control Center InstallProxy (Version: 2010.1110.1532.27809)
Catalyst Control Center Localization All (Version: 2010.1110.1532.27809)
CCC Help Chinese Standard (Version: 2010.1110.1531.27809)
CCC Help Chinese Traditional (Version: 2010.1110.1531.27809)
CCC Help Czech (Version: 2010.1110.1531.27809)
CCC Help Danish (Version: 2010.1110.1531.27809)
CCC Help Dutch (Version: 2010.1110.1531.27809)
CCC Help English (Version: 2010.1110.1531.27809)
CCC Help Finnish (Version: 2010.1110.1531.27809)
CCC Help French (Version: 2010.1110.1531.27809)
CCC Help German (Version: 2010.1110.1531.27809)
CCC Help Greek (Version: 2010.1110.1531.27809)
CCC Help Hungarian (Version: 2010.1110.1531.27809)
CCC Help Italian (Version: 2010.1110.1531.27809)
CCC Help Japanese (Version: 2010.1110.1531.27809)
CCC Help Korean (Version: 2010.1110.1531.27809)
CCC Help Norwegian (Version: 2010.1110.1531.27809)
CCC Help Polish (Version: 2010.1110.1531.27809)
CCC Help Portuguese (Version: 2010.1110.1531.27809)
CCC Help Russian (Version: 2010.1110.1531.27809)
CCC Help Spanish (Version: 2010.1110.1531.27809)
CCC Help Swedish (Version: 2010.1110.1531.27809)
CCC Help Thai (Version: 2010.1110.1531.27809)
CCC Help Turkish (Version: 2010.1110.1531.27809)
ccc-core-static (Version: 2010.1110.1532.27809)
ccc-utility64 (Version: 2010.1110.1532.27809)
Consumer In-Home Service Agreement (Version: 2.0.0)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
CYBERsitter 10 (Version: 10.8.1.31)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Support Center (Version: 3.0.5621.01)
Dell System Restore (Version: 2.00.0000)
Dell VideoStage (Version: 1.1.1.1408)
DeLorme Topo USA 8.0 (Version: 8.090.1184)
DirectX 9 Runtime (Version: 1.00.0000)
Drive Manager (Version: 1.00.0012)
DW WLAN Card (Version: 5.60.48.35)
Excel Add-in
Foxit PDF Editor
Foxit Reader
Games, Music, & Photos Launcher (Version: 1.00.0000)
Garmin City Navigator North America NT 2010.30 (Version: 13.30.0.0)
Google Chrome (Version: 27.0.1453.94)
Google Earth (Version: 7.0.3.8542)
Google Gmail Notifier
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
Google Updater (Version: 2.4.2432.1652)
GoToAssist 8.0.0.514
Hoadley Setup (Version: 1.0.390)
Hoadley Setup X64 (Version: 1.0.1)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Internet Service Offers Launcher (Version: 1.00.0000)
Investment Account Manager 2 (Version: 2.0.0000)
iTunes (Version: 11.0.0.163)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 6 Update 30 (64-bit) (Version: 6.0.300)
Java™ 6 Update 30 (Version: 6.0.300)
Java™ SE Development Kit 6 Update 10 (Version: 1.6.0.100)
Junk Mail filter update (Version: 15.4.3502.0922)
KeePass Password Safe 2.14
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MSXML4 Parser (Version: 1.0.0)
Multimedia Card Reader (Version: 1.7.915.93)
Norton 360 (Version: 20.3.1.22)
Nuance PDF Converter Professional 7 (Version: 7.20.6175)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PCmover Professional (Version: 6.00.620.0)
PhotoShowExpress (Version: 2.0.063)
PhotoStitch (Version: 3.1.8)
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Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.69.80.9)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Reeally
RoboForm 7-2-9 (All Users) (Version: 7-2-9)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Roxio Update Manager (Version: 6.0.0)
Savings Bond Wizard
Scansoft PDF Professional
SearchAssist
Shockwave
Skins (Version: 2010.1110.1532.27809)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Stock Investor Professional (Version: 4.0)
Sun Download Manager 2.0 (web)
THX TruStudio PC (Version: 1.0)
TotalPDFConverter
Trader Workstation
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.2068)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0238)
TurboTax 2009 wmaiper (Version: 009.000.0750)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3906)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0445)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0213)
TurboTax 2010 wmaiper (Version: 010.000.1188)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wmaiper (Version: 011.000.1625)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2083)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wlaiper (Version: 012.000.1351)
TurboTax 2012 wmaiper (Version: 012.000.1335)
TurboTax 2012 wrapper (Version: 012.000.0127)
TurboTax Home & Business 2007
TWS Interoperability Components (Version: Interopability Components version 9.64)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
USBDriversLite (Version: 1.00.0000)
Viewpoint Manager (Remove Only)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VLC media player 1.1.4 (Version: 1.1.4)
WebEx
WebFldrs XP (Version: 9.50.7523)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player 10 (Version: 9.00.3636)

**** End of log ****



#6 Broni

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Posted 27 May 2013 - 02:53 PM

Very good.

That missing file belongs to THX TruStudio PC which usually comes preinstalled.

You have to either reinstall the above program or uninstall it if you don't use it.


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#7 rstrauss

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Posted 27 May 2013 - 03:03 PM

I just uninstalled the program as you suggested and rebooted.  I still get the same error pop up.

 

Anything else I might try?



#8 Broni

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Posted 27 May 2013 - 03:16 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE

  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:

:regfind
eptmon64*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#9 rstrauss

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Posted 27 May 2013 - 03:20 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 13:19 on 27/05/2013 by Robert
Administrator - Elevation successful

========== regfind ==========

Searching for "eptmon64*"
No data found.

-= EOF =-



#10 Broni

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Posted 27 May 2013 - 03:23 PM

Did you download 64-bit version?


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#11 rstrauss

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Posted 27 May 2013 - 03:25 PM

yes



#12 Broni

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Posted 27 May 2013 - 03:37 PM

Go Start>Run (Start Search in Vista/7), type in:
msconfig
Click OK (hit Enter in Vista/7).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?


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#13 rstrauss

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Posted 27 May 2013 - 04:02 PM

Those last actions you suggested appear  to have stopped the error message popup.  Do I need to leave everything disabled in STARTUP and SERVICES?  Is there anything else I need to do?

 

Thank you



#14 Broni

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Posted 27 May 2013 - 04:37 PM

Now you need to investigate.

 

Go back to "msconfig" and start re-enabling startups and services you just disabled BUT one by one restarting computer each time until you find the entry which triggers the error.


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#15 rstrauss

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Posted 27 May 2013 - 08:35 PM

After much trial and error and restarts, the problem seems to be in the STARTUP list under system configuration:

 

Startup Item = RunDLLEntry_EptMon

Manufacturer = Creative technology Ltd.

Command = c:\windows\system32\rundll32.exe c:\windows\system32\eptmon64.dll,rundllentry eptmon64

Location = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersio\Run

 

Should I just leave this turned off in the startup or is there a better fix I can do?

 

Thank you again for your help, a donation is headed your way






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