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Regular internet connectivity issues.


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#1 AdagioBoognish

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Posted 27 May 2013 - 06:15 AM

About a month ago I started experiencing problems with my home internet connection. I'm on a wired connection to the router. We've used a Comcast broadband connection for the last year and up until recently the only time I had problems was when downloading large files. As download speeds hit between 2-4 MB/S the download would slow to 0 KB/S, wait a moment or two, and then rise back to 2-4 MB/S. Now when I'm surfing the web, without downloading, my connection starts and stops. I can read through an article, click next page, and it's about a 75% chance it will load the next page without getting a cannot load message. I don't have to do anything except click reload and wait around a minute and the page will eventually load. No one in my house is downloading or experiencing a problem browsing.

 

I want to start troubleshooting, but don't know how. What steps would you take to find out why your computer is the only one having problems staying connected to the internet?



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#2 jhayz

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Posted 28 May 2013 - 02:29 AM

Hi, Can you try using another LAN port or LAN cable just to check on the difference if this has not been tried yet?


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#3 AdagioBoognish

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Posted 28 May 2013 - 07:28 PM

Haven't tried that yet. I think I've got some spare cable so I'll give it a shot. 



#4 Queen-Evie

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Posted 28 May 2013 - 09:15 PM

Just in case different cables don't work:

 

Did you get a new modem within the past couple of months? I doubt it's the modem because you say others have no issues.

 

However, there have been a few reports from people who did get a new modem in order to take advantage of the speed upgrade who all of a sudden have connection issues and drop outs. (I've had drop outs since I got a new modem about a month ago and when it happens I have to reset it)

 

Also read this http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/td-p/1253575

 

If inclined to do so you can post in the Comcast help forum. On the above linked to page is another link in the first paragraph. Click the link, follow the instructions, and post the requested information. We do have connection experts who will look at the logs and see if anything is amiss.

 

On that note, here is my Comcast help forum speech:

 

I suggest you post in the Comcast Help Forums.

 

Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.

Many times we, the users there, can provide answers tech support and customer service can't.

 

Click the link below. The forum landing page will open. Click Sign In. Log in with your Comcast user ID (the part before comcast.net) and your password.

 

You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.

 

http://forums.comcast.com/

 

Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.

 

Then choose the appropriate board to post in.In your case it would be Basic Internet Connectivity And Modem Help. :Provide as many details as possible about the issue.

 

One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save

 

DO NOT USE THE UNSUBSCRIBE LINK IN THE REPLY NOTIFICATION EMAIL. Due to a quirk with Lithium, the forum provider, if you use the link it severs the connection between your forum user name and the email address you sign in with.

 

Result: your forum account no longer exists in the database and it tells you that you are banned.

 

(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)

 

If you decide to post there let me know. I will make sure the connection experts are aware of it.


Edited by Queen-Evie, 28 May 2013 - 10:17 PM.


#5 AdagioBoognish

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Posted 02 June 2013 - 12:25 PM

Sorry for not posting back sooner, it's been a busy couple of weeks with finals approaching. Thanks for your help guys. I think I may have resolved the issue. My roommate installed a second router upstairs as a second access point. It was using the same local IP address as my router, which I think was causing the conflict. Since I'm the only one using a wired connection on our network it would explain why I'm the only one experiencing problems. I assigned a different IP address to the second router and so far have not had any more problems. 



#6 jhayz

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Posted 03 June 2013 - 03:27 AM

Thank you also for posting back you were able to resolve the problem. :clapping:


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