Windows XP/Internet Explorer problems:
Windows Windows update from control panel or start menu, Windows search utility from
anywhere, user accounts from control panel, and system restore all go to a blank
screen with the appropriate title bar and Done in the task bar. May or may not have
graphics displayed but NO text in display. There are NO error messages or alarm
IE accessing microsoft.com goes to the site but attempts to access update screen displays the
same symptoms as discussed above. Unable to print from internet via IE. Various websites
are unable to open secondary pages which require scripts to run again going to blank screens
with no text but may have graphics. Some interactive game sites display error messages
saying cookies, java scripts and/or activeX are not properly setup on the computer. With one
exception, these symptoms are browser independent. Printing from the internet is available
from other non-IE browsers (Firefox 1.5 and Opera 8.5). Computer info:
Toshiba Notebook model P25-S509, Pentium 4, 2.8 gHz, dual processor, 512 mb RAM, with 80 gb
hard drive (dual boot 30gb Windows and 50 gb Linux). Operating system(s):
Windows XP Home Edition SP2 with Internet Explorer 6.0 SP2, and Suse Linux v. 9.3. Have been
dual booting WinXP and Linux for nearly two years with no problems. Windows has three users
with Admin rights. Security:
Startup Monitor runs in background. Firewall:
Zone Alarm Free updated when notified updates are available. Anti-virus:
AVG Free edition updates daily. Anti-malware:
AdAware SE Free update and run full system scan weekly.
Spybot S&D update and run full system scan weekly.
SpyCatcher Free update weekly runs resident.
SpywareBlaster update weekly runs resident.
SpywareGuard update weekly runs resident.
Ewido update and run full system scan weekly.
SpywareBlaster and SpywareGuard have not displayed any conflicts with the other
applications. SpyCatcher is shutdown while AdAware, Spybot, and Ewido are run. Online scanners:
Alternate between Panda software and TrendMicro, running one every two weeks. Other applications used:
Hijack This v 1.99.1
Silentrunners.vbs unable to run, error cscript unable to find vbscript engine Actions taken in attempts to repair:
Upgraded Java from 1.4.2 to 1.5.0
Reinstalled IE from \windows\system32\i386
Ran dxdiag no problems reported
Ran sfc/ scannow no problems reported
Installed winscript 5.6
Unregistered/re-registered numerous .dll files recommended by various Microsoft Knowledge
Submitted HJT and Ewido logs to help forums no major problems reported Major sticking points:
Do not have a Windows XP Home Edition CD so am unable to attempt a repair from that method.
Toshiba OEM Recovery Disk will only reformat the entire hard drive and return to the factory
installed configuration. Do not want to reformat, too much time and effort expended in getting
Linux in preferred configuration. Would rather go 100% Linux.
This problem and troubleshooting have been going on for nearly two months with no end in sight.
Getting really frustrated and don't know where to turn next.
Any and all suggestions/recommendations gratefully accepted.