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BSOD Issue


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#1 bob655

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Posted 26 May 2013 - 03:04 PM

This is first post.  Yesterday Dell 64-bit started running really quickly and shut itself off.  Got SYSTEM SERVICE  EXCEPTION    STOP: 0x0000003B  I looked it up and says there is hardware/software causing problem.  Have not installed anything new  Was able to re-start and installed Windows updates in case that was problem.  Also tried to troubleshoot with Windows but didn't find anything.  Ran Malware Bytes (nothing) then Trend Micro Titanium (my day to day) and found nothing.   Computer ran without incident for 2 hours while doing scans.  Also updated Firefox to current version in case that was issue.

 

The trouble seems to be when on internet.  After a few minutes, words crumple and blue screen appeared.  Today got INTERRUPT EXCEPTION NOT HANDLED. 

 

Not sure what to do next and thankful for any advice.



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#2 hamluis

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Posted 27 May 2013 - 09:30 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 bob655

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Posted 27 May 2013 - 01:23 PM

Thank you so much!  Here is the first thing (incase 'net freezes again)

MiniToolBox by Farbar  Version:21-04-2013
Ran by The Fuss Family (administrator) on 27-05-2013 at 14:21:41
Running from "C:\Users\The Fuss Family\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/25/2013 05:53:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9999

Error: (05/25/2013 05:53:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9999

Error: (05/25/2013 05:53:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/25/2013 05:45:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/25/2013 05:43:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (05/25/2013 03:43:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9984

Error: (05/25/2013 03:43:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9984

Error: (05/25/2013 03:43:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/25/2013 01:03:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/25/2013 01:03:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (05/27/2013 02:14:50 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (05/27/2013 02:13:34 PM) (Source: Service Control Manager) (User: )
Description: The Dock Login Service service failed to start due to the following error:
%%2

Error: (05/27/2013 02:13:32 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:01:15 AM on ?5/?26/?2013 was unexpected.

Error: (05/26/2013 10:45:50 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (05/26/2013 10:45:23 AM) (Source: Service Control Manager) (User: )
Description: The Dock Login Service service failed to start due to the following error:
%%2

Error: (05/26/2013 10:43:27 AM) (Source: Application Popup) (User: )
Description: There was error [DATABASE OPEN FAILED] processing the driver database.

Error: (05/25/2013 06:29:33 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (05/25/2013 05:22:33 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (05/25/2013 01:03:08 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (05/25/2013 01:02:37 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x0000000000000117, 0x0000000000000002, 0x0000000000000001, 0xfffff80002e88852)C:\Windows\MEMORY.DMP


Microsoft Office Sessions:
=========================
Error: (03/03/2013 09:32:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6550.5004, Microsoft Office Version: 12.0.6425.1000. This session lasted 1299 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (02/06/2013 03:37:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6550.5004, Microsoft Office Version: 12.0.6425.1000. This session lasted 14141 seconds with 3960 seconds of active time.  This session ended with a crash.

Error: (04/10/2012 05:10:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6681 seconds with 6360 seconds of active time.  This session ended with a crash.

Error: (04/02/2012 09:54:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 49202 seconds with 6240 seconds of active time.  This session ended with a crash.

Error: (12/08/2011 03:58:43 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4755 seconds with 240 seconds of active time.  This session ended with a crash.

Error: (04/19/2011 09:57:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3435 seconds with 840 seconds of active time.  This session ended with a crash.

Error: (12/09/2010 05:44:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2653 seconds with 1980 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
A&I Book Creator (Version: A&I Book Creator 2.5.6)
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
Adobe AIR (Version: 1.5.2.8870)
Adobe Digital Editions 2.0 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.04)
Adobe Premiere Elements 11 (Version: 11.0)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoImpression 6
ATI Catalyst Control Center (Version: 2.009.0614.2130)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
C309g-m (Version: 140.0.690.000)
Catalyst Control Center InstallProxy (Version: 2009.0614.2131.36800)
CrashPlan (Version: 3.2.1)
Dell DataSafe Local Backup - Support Software (Version: 2.31)
Dell DataSafe Local Backup (Version: 9.3.44)
Dell DataSafe Online (Version: 1.1.0031)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Photo Printer 720
Dell Support Center (Support Software) (Version: 2.5.09100)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DirectXInstallService (Version: 9.0.2)
Elements 11 Organizer (Version: 11.0)
EMCGadgets64 (Version: 1.1.501)
Epson Copy Utility 3.5 (Version: 3.5.0.0)
Epson Event Manager (Version: 2.30.01)
EPSON Perfection V500 Photo Scanner Driver Update
EPSON Perfection V500P User's Guide
EPSON Scan
Gmvault (Version: 1.5-beta)
Google Desktop (Version: 5.9.1005.12335)
GoToAssist 8.0.0.514
GPBaseService2 (Version: 140.0.211.000)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart Premium C309g-m All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
IHA_MessageCenter (Version: 1.8.8)
Intel® Matrix Storage Manager
iTunes (Version: 10.6.3.25)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Junk Mail filter update (Version: 14.0.8089.726)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Master Index for Pedigree Resource File
Maxtor OneTouch III (Version: 3.01.0005)
Memeo Instant Backup (Version: 4.60.0.7252)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 3.0.127.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
Mozilla Thunderbird (3.1.20) (Version: 3.1.20 (en-US))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
OVT Scanner (Version: 1.00.0000)
Palm Desktop
Personal Ancestral File 5
Photobook Designer (Version: Photobook Designer 2.5.6)
PowerDVD DX (Version: 8.3.5424)
PRE11 STI 64Installer (Version: 11.0)
PS_AIO_06_C309g-m_SW_Min (Version: 140.0.690.000)
PSE11 STI Installer (Version: 11.0)
QuickTransfer (Version: 140.0.98.000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5859)
RealUpgrade 1.1 (Version: 1.1.0)
Retrospect Express HD 1.1 (Version: 1.01.126)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Premier (Version: 10.3)
Roxio Creator Premier (Version: 3.8.0)
Roxio Creator Premier 10 (Version: 10.3.345)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Scan (Version: 140.0.80.000)
Seagate Dashboard (Version: 1.1.0.1421)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Trend Micro RUBotted 2.0 Beta (Version: 2.0.0.1030)
Trend Micro Titanium (Version: 6.00)
Trend Micro Titanium Internet Security (Version: 6.0)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office OneNote 2007 (KB980729)
VD64Inst (Version: 1.00.0000)
WebReg (Version: 140.0.212.017)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
WinPcap 4.1.1 (Version: 4.1.0.1753)

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 8182.99 MB
Available physical RAM: 5276 MB
Total Pagefile: 16364.16 MB
Available Pagefile: 13378.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.13 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:586.01 GB) (Free:453 GB) NTFS

========================= Users: ========================================

User accounts for \\(I blacked out -- my family name)

Administrator            ASPNET                   Guest                    
(I blacked out - my family name)      


**** End of log ****



#4 bob655

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Posted 27 May 2013 - 01:31 PM

http://speccy.piriform.com/results/xUwDUoNeYNbm2viiFy38PDY



#5 hamluis

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Posted 27 May 2013 - 06:50 PM

Error: (05/25/2013 05:22:33 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.


 

Please run the Dell Diagnostics on the entire system...paying attention to the hard drive test.  Let us know the results.

 

Louis



#6 bob655

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Posted 27 May 2013 - 06:56 PM

Thanks again.  Can you tell me where to find Dell Diagnostics?  I appreciate your help.



#7 bob655

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Posted 27 May 2013 - 07:15 PM

OK  I found it and ran it.  A little in, I got the following error

------------------------------------

Error code 0123

Msg: error code 2000-0123

Msg: Memory - integrity test failed

 

The given error code and message can be used by Dell Tech Support to help diagnose problem. Do you want to continue testing?  Yes or No or Retry

 

----------------------------------

 

But it is frozen and can't press Y.

 

Thank you,

 

 

 

 

 

 

 

 

 

 

 

 

;  



#8 Anshad Edavana

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Posted 28 May 2013 - 03:28 AM

Hi

 

It means your RAM stick is faulty. Check if there is 2 stick in your laptop. If yes, remove one and test them individually. 






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