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Tried to remove system restore virus but to no avail - mbam freezes


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#1 JM2013

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Posted 25 May 2013 - 07:38 PM

Hi,

 

Shame we are to meet under these circumstances...

 

I downloaded a flac to mp3 converter for a friend and it appears to have put a virus on my computer. After instalation I received false virus warnings of a system restore virus. I tried to follow removal proceedures found on here but after running malwarebytes, a couple hours into it it just freezes and a (not responding) comes across the top bar of the program window.

 

Stressed beyond belief and am not sure where to turn to. .. ...

 

 

If you may be able to point me in the right direction it would be a lifesaver!

 

 

Kind Regards,

 

Jon



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#2 JM2013

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Posted 26 May 2013 - 12:53 PM

Just a couple other points to add..

 

I don't have firefox remember my bank and Paypal passwords for me, they are typed in each time.

My main concern are all the graphic files on my computer that are for my work. Mostly all are Adobe Illustrator, so maybe to save a lot of grief and as long as it is safe to do so??, just copy off all my work files and then wipe/fresh install the computer?

 

Or could any malicious files be 'piggybacking' on some of these files or hidden from view in the folders??

 

Kind Regards,

 

Jon



#3 fireman4it

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Posted 26 May 2013 - 02:26 PM

 You can back up all your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, .htm, .html, .xml ) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executables inside them as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may even disguise itself by hiding a file extension or adding to the existing extension as shown here so be sure you look closely at the full file name. If you cannot see the file extension, you may need to reconfigure Windows to show file name extensions. Then make sure you scan the backed up data with your anti-virus prior to to copying it back to your hard drive.

If your CD/DVD drive is unusable, another word of caution if you are considering backing up to an external usb hard drive as your only alternative. External drives are more susceptible to infection and can become compromised in the process of backing up data. I'm not saying you should not try using such devices but I want to make you aware of all your options and associated risks so you can make an informed decision if its worth that risk.

Note:
Again, do not back up any data with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.



 


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#4 JM2013

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Posted 26 May 2013 - 03:21 PM

Thank you ever so much for taking the time to respond.

 

So as long as the files I back up are not of the file type you have listed then I should be ok to do so? Also, to backup up individual files as oppossed to a folder as the malware may be hinding in the folder unseen?

My antivirus program does not detect anything currently so how would scanning the backed up data prior to putting back onto a fresh system be of use?

The virus shows up after I scan my computer as false virus detection, pretending to be my AV

 

 

Kind Regards,

 

Jon



#5 fireman4it

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Posted 26 May 2013 - 07:36 PM

You should check each folder to make sure that the files are the right kind that can be backed up without worry. Next I would scan your backuped files with an online scanner like Eset or Drwebcureit before reinstalling them.


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#6 JM2013

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Posted 27 May 2013 - 04:41 AM

Ok, thank you very much for your input!

Not what I was hoping to hear but is better than nothing and as long as I can salvage my work files. Also, a good excuse to update from XP to 7.

 

Kind Regards,

 

Jon



#7 fireman4it

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Posted 27 May 2013 - 08:30 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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