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BSOD: 0x0000003b, NTOSKRNL.exe


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#1 TMCBryan

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Posted 24 May 2013 - 11:06 AM

I get a BSOD every few minutes after I login, restarting the machine. Here's the log from Bluescreen Viewer:

 

====================­====================­==========
Dump File : 052413-53757-01.dmp
Crash Time : 5/24/2013 11:29:23 AM
Bug Check String : SYSTEM_SERVICE_EXCEP­TION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffffa80`03d00232
Parameter 3 : fffff880`089b6df0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6f880
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17273 (win7_gdr.130318-153­2)
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\­052413-53757-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 277,248

====================­====================­==========

 

Any ideas? Many thanks.

 



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#2 Anshad Edavana

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Posted 24 May 2013 - 11:44 AM

Hi

 

Welcome to the "Bleeping Computer forum"  :welcome:

 

Please post the full spec of you machine if it is an assembled one. If you have a laptop or branded PC, post the make and full model number.

 

In order to find the real culprit which caused Windows kernel to crash, we need to analyze the crash dump files. Follow my instructions.

 

1 ) Open "C:\Windows\Minidump" folder and look for any files with .dmp extension. If you can see the dump files, zip the folder and upload it to any free file hosting site like "mediafire" - http://www.mediafire.com/#myfiles . Post the download link to it in next reply.

 

2 ) Download "MinitoolBox" from http://www.bleepingcomputer.com/download/minitoolbox/

 

     Run the tool and select only the following tick boxes.

    

     - List last 10 event viewer errors

     - List installed programs

     - List devices

     - List minidumps

     - List users, partition and memory size

 

Now click "Go" and post the result in next reply.  If you can remember the last hardware or software change mention the details also.  


Edited by Anshad Edavana, 24 May 2013 - 11:45 AM.


#3 TMCBryan

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Posted 24 May 2013 - 12:05 PM

Alright, it's an Acer Aspire 5738Z-4111. No modifications.

 

Dump: http://www.mediafire.com/download/yah38p3xidmwv5s/052413-56066-01.zip

 

And the MiniToolBox text: http://www.mediafire.com/download/yah38p3xidmwv5s/052413-56066-01.zip

 

The last software I installed was called Groovedown, but I have since uninstalled it. It gave me a usearch.net hijacker.

 

Edit: I've since booted from the last known good configuration, and it appears to be just fine...


Edited by TMCBryan, 24 May 2013 - 12:09 PM.


#4 Anshad Edavana

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Posted 24 May 2013 - 12:16 PM

Hi

 

How the system works in safe mode ? . If it is stable in safe mode , run the "System file checker" to fix possible Windows file corruptions. To do that open a command prompt window as administrator (right click-->run as administrator) . Now enter SFC /SCANNOW and press enter. Report the message displayed by SFC in next reply.

 

 Is your Windows 7 is SP1 ?



#5 TMCBryan

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Posted 24 May 2013 - 12:45 PM

Yes, SP1. And it didn't find any integrity violations.



#6 Anshad Edavana

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Posted 24 May 2013 - 01:15 PM

Hi

 

Did you tried restoring the system to an earlier date. If it is a software issue, restoring will most likely solve the problem. Refer the below link to use "System restore" function. I suggest a restore point around two weeks ago.

 

http://www.sevenforums.com/tutorials/700-system-restore.html

 

If the issue still remains after doing system restore, we should verify the condition of your RAM and HDD.

 

To test the RAM

 

If you have more than one RAM stick in the system, try plugging only one at a time. If the system contains only one stick, use Memtest to check memory errors. You should run at least 7 passe with Memtest so it may take several hours to complete. I suggest running it overnight.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

To test HDD

 

Download seatools for DOS from http://www.seagate.com/support/downloads/item/seatools-dos-master/

 

It is a bootable disc image, so use "image to disc" option to burn.

Boot from the Seatool CD and run both "Short" and "Long" tests with it. 

 

Report any errors either memtest or seatool displays.

 

 

Edit:

 

Both the link you posted contains crash dump files. I didn't get the minitoolbox result.


Edited by Anshad Edavana, 24 May 2013 - 01:15 PM.


#7 TMCBryan

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Posted 24 May 2013 - 01:29 PM

My bad. Here's the correct file: http://www.mediafire.com/download/397v9guma1ag24g/Result.txt

 

I'll try those as soon as I can. Thanks again :)






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