I would appreciate some help with a problem I've been having. Here are the symptoms
While playing a video game or watching Youtube videos, my screen will flicker and several very thin multicolored lines will appear. The computer will then shutdown, try to restart itself, shut down again, and finally restart itself again. When restarting the computer normally, when I get to my desktop, I receive the following error:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Windows will try and offer a solution, but it never comes back with an answer whatsoever.
Anyways, this all started when I was playing Borderlands 2 and my brother noticed the resolution didn't fill my entire screen so he asked me to increase the resolution to the maximum. It filled out my entire screen and looked great until this whole mess started for the first time. I've since then reproduced it while playing Diablo 3, watching Youtube videos, and once just doing nothing.
I was thinking it was a gpu problem so I cleaned out all the dust from inside my computer with canned air and reapplied thermal paste to both my cpu and gpu.
I downloaded Furmark to check if my video card was overheating and as of this writing, it idles at around 38-41 degrees Celsius (sometimes reaching 47).
Temperatures will reach ~80 when playing Diablo 3 on the highest settings. I tried playing Borderlands 2 with everything on the lowest possible video settings and the system still crashes in the same manner (temps ~60).
I have tried performing a system restore just to try everything that I could think of, but it still won't work. I get an error message that reads:
"system restore failed to extract the original copy of the directory from the restore point.
Any help would be greatly appreciated! Thanks for your time.
Edit: Forgot to mention my gpu is a Nvidia GeForce GTX 485M. I updated the driver after the first failure by the way.
And here are some things about my laptop:
Sager NP8170 / Clevo P170HM ()
Operating System ~Windows 7 Home Premium 64-Bit
Primary Hard Drive 500GB 7200RPM (Serial-ATA II 300 - 16MB Cache)
Ram 8GB - DDR3 1333MHz Dual Channel Memory (2 SODIMMS)
Graphics Video Card nVidia GeForce GTX 485M 2,048MB PCI-Express GDDR5 DX11
Processor 2nd Generation Intel® Core™ i7-2760QM, 2.4-3.5GHz, (32nm, 6MB L3 cache)
Edited by Phep, 24 May 2013 - 11:04 AM.