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Virus embedded in the system


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#1 WarlordGale

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Posted 24 May 2013 - 08:43 AM

I've returned to factory settings twice and theres no change in the performance of the computer. My bro did some stuff and found a couple of applications in the system which can't be deleted normally. Tips on how to approach this?



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#2 jhayz

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Posted 24 May 2013 - 09:28 AM

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Can you please post the computer model next time? I would presume its a laptop because of the term 'factory'. What did your brother particularly change and what applications is it?


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#3 quietman7

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Posted 24 May 2013 - 11:18 AM

My bro did some stuff and found a couple of applications in the system which can't be deleted normally. Tips on how to approach this?


As jhayz asks if would be helpful for him to assist you by knowing exactly what your brother did and what program(s) he tried to remove.

FYI: The correct way to remove any program is to use Add/Remove Programs from the Control Panel or Programs and Features in Vista/Windows 7/8 first, then restart the computer and delete the Program folder if it still exists.

However, not all programs show up in Add/Remove Programs. Some will have their own uninstaller, which you should find in the program's folder. This is by design as some vendors write installation routines so their program will not be included in the Add/Remove list. Other programs do not use an installer at all and therefore have no uninstaller so they will not show in the list. Those are known as stand-alone applications and they can be removed simply by deleting them.

If you just delete the folder for any program but a stand-alone application, the program will still be listed in Add/Remove as an orphan entry along with all it's associated registry entries. To remove it and the leftovers, you would either have to edit the registry or use a third party utility.
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