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Crazy Virus that adds a volume application called "name not available"


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#1 mserabell

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Posted 24 May 2013 - 01:54 AM

I have some Crazy Virus that adds a volume application called "name not available". It plays commercials and ads (only through sound) non stop. Please Help! Ive tried all the basic malware removers and tried to Recover from an earlier point and nothing seems to work.

 

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 10.17.2
Run by User at 2:41:07 on 2013-05-24
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2669.1065 [GMT -4:00]
.
AV: Trend Micro Titanium *Disabled/Updated* {48929DFC-7A52-A34F-8351-C4DBEDBD9C50}
SP: Trend Micro Titanium *Disabled/Updated* {F3F37C18-5C68-ACC1-B9E1-FFA9963AD6ED}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\taskhost.exe
C:\windows\Explorer.EXE
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUS\Eee Docking\Eee Docking.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/?cid=insDate03052013
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: PlayBryte BHO: {61e0ef7a-9bc0-45ea-9b2f-f3e9f02692bd} - 
BHO: StartNow Toolbar Helper: {6E13D095-45C3-4271-9475-F3B48227DD9F} - 
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: StartNow Toolbar: {5911488E-9D1E-40ec-8CBB-06B231CC153F} - 
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Facebook Update] "C:\Users\User\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HotkeyMon] AsusSender.exe C:\Program Files (x86)\ASUS\HotkeyService\HotKeyMon.exe
mRun: [HotkeyService] AsusSender.exe C:\Program Files (x86)\ASUS\HotkeyService\HotkeyService.exe
mRun: [CapsHook] AsusSender.exe C:\Program Files (x86)\ASUS\CapsHook\CapsHook.exe
mRun: [SuperHybridEngine] AsusSender.exe C:\Program Files (x86)\ASUS\SHE\SuperHybridEngine.exe
mRun: [asus app store] "C:\Program Files\Asus\AsusAppStore\bin\serviceManager.lnk"
mRun: [ASUSPRP] C:\Program Files (x86)\ASUS\APRP\APRP.EXE
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [iBryte playbryte Desktop] C:\Program Files (x86)\iBryte\playbryte\ibrytedesktop.exe
mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S
mRun: [iSeriesCharge] AsusSender.exe C:\Program Files (x86)\ASUS\USBChargeSetting\iSeriesCharge.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ASUSVI~1.LNK - C:\Program Files (x86)\Asus\AsusVibe\AsusVibeLauncher.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{682BA9AC-F83F-4AA9-B02E-701FCB7C782E} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{682BA9AC-F83F-4AA9-B02E-701FCB7C782E}\131364850353037393134353 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{682BA9AC-F83F-4AA9-B02E-701FCB7C782E}\24F696E676F60284F6473707F647 : DHCPNameServer = 10.1.0.1
TCP: Interfaces\{682BA9AC-F83F-4AA9-B02E-701FCB7C782E}\4756368637F6574786965644D4A5 : DHCPNameServer = 208.67.222.222 208.67.220.220
TCP: Interfaces\{682BA9AC-F83F-4AA9-B02E-701FCB7C782E}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E79735EE-0FE9-457F-8033-48132B81A8AB} : DHCPNameServer = 75.75.75.75 75.75.76.76
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SynAsusAcpi] C:\Program Files (x86)\Synaptics\SynTP\SynAsusAcpi.exe
x64-Run: [LiveUpdate] AsusSender.exe C:\Program Files (x86)\Asus\LiveUpdate\LiveUpdate.exe auto
x64-Run: [Eee Docking] C:\Program Files\ASUS\Eee Docking\Eee Docking.exe autorun
x64-Run: [VizorHtmlDialog.exe] "C:\Program Files\Trend Micro\Titanium\VizorHtmlDialog.exe" "DEF" "EULA" "C:\Program Files\Trend Micro\Titanium\UI\pre_install_eula.html" "DEF" "DEF" "DEF"
x64-Run: [Trend Micro Client Framework] C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\windows\System32\drivers\amd_sata.sys [2010-12-21 75904]
R0 amd_xata;amd_xata;C:\windows\System32\drivers\amd_xata.sys [2010-12-21 38016]
R3 AiDriver;ASUS Charger Driver;C:\windows\System32\drivers\AiDriver.sys [2012-8-15 17152]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\windows\System32\drivers\AtihdW76.sys [2011-1-25 115216]
.
=============== Created Last 30 ================
.
2013-05-24 06:22:23 -------- d-sh--w- C:\$RECYCLE.BIN
2013-05-24 05:17:29 98816 ----a-w- C:\windows\sed.exe
2013-05-24 05:17:29 256000 ----a-w- C:\windows\PEV.exe
2013-05-24 05:17:29 208896 ----a-w- C:\windows\MBR.exe
2013-05-24 01:03:12 -------- d-----w- C:\windows\System32\MpEngineStore
2013-05-22 13:06:39 -------- d-----w- C:\Users\User\AppData\Roaming\PCFixSpeed
2013-05-22 00:22:45 -------- d-----w- C:\ProgramData\PCFixSpeed
2013-05-22 00:22:41 -------- d-----w- C:\Program Files (x86)\PCFixSpeed
2013-05-21 23:46:39 -------- d-----w- C:\Users\User\AppData\Local\ElevatedDiagnostics
2013-05-21 19:26:31 -------- d-----w- C:\windows\SysWow64\searchplugins
2013-05-21 19:26:31 -------- d-----w- C:\windows\SysWow64\Extensions
2013-05-21 19:19:47 -------- d-----w- C:\Program Files (x86)\Common Files\DivX Shared
2013-05-21 19:19:23 -------- d-----w- C:\ProgramData\BrowserProtect
2013-05-21 19:19:05 -------- d-----w- C:\Program Files (x86)\DivX
2013-05-21 19:19:02 -------- d-----w- C:\Program Files (x86)\ffdshow
2013-05-21 19:18:23 -------- d-----w- C:\ProgramData\DivX
2013-05-21 19:18:22 -------- d-----w- C:\Program Files (x86)\DSP-worx
2013-05-21 19:18:21 -------- d-----w- C:\Users\User\AppData\Roaming\LavFilters
2013-05-21 19:16:44 -------- d-----w- C:\ProgramData\Babylon
2013-05-21 19:16:42 -------- d-----w- C:\Users\User\AppData\Roaming\DealPly
2013-05-21 19:16:40 -------- d-----w- C:\ProgramData\Tarma Installer
2013-05-21 19:16:20 -------- d-----w- C:\Users\User\AppData\Roaming\DSite
2013-05-15 01:58:08 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-05-15 01:36:57 -------- d-----w- C:\Users\User\AppData\Roaming\DriverCure
2013-05-15 01:36:56 -------- d-----w- C:\Users\User\AppData\Roaming\SparkTrust
2013-05-15 01:36:00 -------- d-----w- C:\ProgramData\SparkTrust
2013-05-15 01:25:39 -------- d-----w- C:\Users\User\AppData\Local\Programs
2013-05-10 13:04:25 1656680 ----a-w- C:\windows\System32\drivers\ntfs.sys
.
==================== Find3M  ====================
.
2013-05-24 01:26:05 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-24 01:26:05 692104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-03-23 16:58:49 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2013-03-23 16:58:48 175616 ----a-w- C:\windows\System32\msclmd.dll
2013-03-19 06:04:06 5550424 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 ----a-w- C:\windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 ----a-w- C:\windows\System32\smss.exe
2013-03-10 16:02:03 95648 ----a-w- C:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-03-10 16:02:01 861088 ----a-w- C:\windows\SysWow64\npDeployJava1.dll
2013-03-10 16:02:01 782240 ----a-w- C:\windows\SysWow64\deployJava1.dll
2013-03-01 03:36:04 3153408 ----a-w- C:\windows\System32\win32k.sys
.
============= FINISH:  2:44:30.06 ===============
 

 

 

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 24 May 2013 - 08:51 AM


Hello mserabell

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

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Posted 28 May 2013 - 08:45 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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  • Local time:10:49 PM

Posted 31 May 2013 - 12:50 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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