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AVG Scan Found High Severity Threats in Archive (Can't Remove)


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#1 greatmuta6

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Posted 24 May 2013 - 01:08 AM

Hello,

I need the expertise of someone experienced in this forum.

 

My problem started today.  My Toshiba Satellite (Windows 7 Home Premium 64 bit) Laptop has been awfully slow (more specifically, this slowness persisted on videos from sites e.g. YouTube and thumbnails of videos in general, wouldn't load).  This slowness was present on Internet Explore as well as Mozilla Firefox.  Of course, the first thing I tried was opening Internet Explorer.. to see if the problem was limited to Mozilla Firefox.  I engaged in various other methods of troubleshooting e.g. flushing my DNS, releasing and renewing my IP address, diagnosing and repairing my network connection with Microsoft 'troubleshooting', Tinkering with 'internet options' of Internet Explorer; specifically the 'connections' tab, cleared caches, erased junk files, etc etc..

 

Finally, I realized that it could be malware related.

 

 

I decided to run a 'Whole Computer Scan' with AVG and selected the option 'scan inside archives' before running it.

Results: Two high severity threats were found inside archives... I copied the details to notepad and saved it.

 

"";"Virus found Win32/Heur, C:\Program Files (x86)\InstallShield Installation Information\{5BCC94A1-DEF1-4AB4-8046-BC13048E929A}\ISSetup.dll";"Cannot be removed
Moved object is bigger than the archive size limit."

"";"Virus found Win32/Heur, C:\Program Files (x86)\InstallShield Installation Information\{F64684A0-754B-4637-B7F9-6E8DAA8CD5CD}\ISSetup.dll";"Cannot be removed
Moved object is bigger than the archive size limit."

 

 

 

AVG couldn't remove the viruses due to the "archive size limit" and I don't feel comfortable removing the archive on my own.

I'm not sure if it's safe to do so.

 

 

I tried to be as detailed as possible in terms of the problem I've encountered.

 

Thank you,

Scott



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#2 Broni

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Posted 24 May 2013 - 11:22 AM

Could be false positive.

 

Upload both files here: https://www.virustotal.com/en/ for security check.


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