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Unable to t/on firewall in windows 7


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10 replies to this topic

#1 ronp08

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Posted 23 May 2013 - 10:56 PM

I know I must have a virus. I ran malware bytes and it came up clean. I can not open my firewall in windows 7. When I try to download a fix or scan program I get message stating Program has a virus and was deleted. Tried fixit, Microsoft security essentials, tdss killer all with the same results. "program has a virus and was deleted.

Any suggestions would be appreciated

ronp



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#2 mazntnt

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Posted 24 May 2013 - 08:14 AM

you have errors in windows security you can try this and repair :

 

Windows Repair (All In One)

 

 

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hT5RI.png

 

click start then no or yes as you want

 

 

8LHII.png

 

And then select what you want to repair, click Start

A few minutes and then reboot the computer

And let us know what happened to you after that.

 

 

 

mazn


Edited by mazntnt, 24 May 2013 - 08:16 AM.


#3 ronp08

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Posted 24 May 2013 - 09:22 AM

Thanks for your reply but I can't download the program. Any type of fix/scan program I receive a message " the program contains a virus and was deleted". I have tried it for all types of repair downloads..

Thanks ronp



#4 mazntnt

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Posted 24 May 2013 - 09:28 AM

try to go to safe mod and run the program

 

maybe it works .

 

mazn



#5 Broni

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Posted 24 May 2013 - 11:10 AM

Do not attempt to run Windows Repair.

It looks like you're infected.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 ronp08

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Posted 24 May 2013 - 11:18 AM

Tried in safe mode with networking and received the same results. It will not let me download any fix/scan program.

tried to download and save the dds program and still get the same message.. "program contains a virus and was deleted".


Edited by ronp08, 24 May 2013 - 11:22 AM.


#7 Broni

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Posted 24 May 2013 - 11:19 AM

Make sure you read my previous reply.


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#8 hamluis

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Posted 25 May 2013 - 12:03 PM

Go to another computer...download the suggested files referred to by Broni...put them on a CD...install them from the CD to your troubled system.

 

Initiate a new topic and post the requested logs in the same forum reflecting the Preparation Guide, please.

 

Louis



#9 ronp08

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Posted 25 May 2013 - 04:10 PM

Thank you for the reply. At this time I'm away and do not have access to another computer. As soon as I can I will copy the files to a cd and transfer them to this computer.. Thanks again  ron



#10 ronp08

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Posted 30 May 2013 - 02:31 PM

Ok guys I had opened a new topic in the malware virus forum and the log is pasted there. the topic is at:http://www.bleepingcomputer.com/forums/t/495839/can-not-open-my-firewall-in-windows-7-virus-suspected/?view=getnewpost

Daniel is assisting me on that forum but please take a look as see what your suggestions might be..


Edited by ronp08, 30 May 2013 - 02:32 PM.


#11 hamluis

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Posted 30 May 2013 - 03:13 PM

Forum members do not chime in on topics in the MRL forum...even if they had the expertiese, that would leave too much room for confusion and conflicting advice.

 

Follow the lead of your Helper in the MRL forum.

 

To avoid confusion, this topic is now closed.

 

Louis






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