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Mouse, keyboard not working properly, XP Pro


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#1 wobblerlorri

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Posted 23 May 2013 - 10:52 PM

I installed Dragon Naturally Speaking v.12 today, and afterwards my right mouse button quit working (no menus, nothing) and my keyboard got weird -- the capslock, CTRL and ALT keys don't work, and the numlock light is always lit whether the number pad is toggled on or off.

 

I don't know for certain that Dragon is involved here -- I tried stopping the Dragon service, but nothing changed. I uninstalled and then reinstalled the Intellimouse and Intellitype drivers, no change.

 

I've run a complete scan of my system using F-Secure, no new infections, malware, riskware or anything.

 

Any ideas?

 

This is my system:

 

Board: ASUSTeK Computer INC. M4A79XTD EVO Rev X.0X

Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 2102 06/17/2010

 

Processor: 3.40 gigahertz AMD Phenom II X4 965

512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

 

OS: Windows XP Professional Service Pack 3 (build 2600)

 

RAM: 3328 Megabytes Usable Installed Memory

Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' is Empty
Slot 'DIMM3' is Empty

 

HDD:  Seagate ST3750528AS 750 gig (partitioned into C:/ and E:/)

          Seagate ST3120022A 120 gig (D:/)

 

Thanks, guys.

 



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#2 Anshad Edavana

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Posted 24 May 2013 - 02:33 AM

Hi

 

Follow the instruction from the below link to properly uninstall DNS 12. There is a special removal tool available in the link.

 

 

http://nuance.custhelp.com/app/answers/detail/a_id/6915/~/how-to-completely-uninstall-dragon-naturallyspeaking-12

 

If the issue still remains even after using the removal tool, restore WIn XP to a date prior to the installation of DNS 12. Read the instructions from the below link -

 

http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/



#3 wobblerlorri

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Posted 24 May 2013 - 07:04 AM

Well, uninstalling Dragon is pretty obvious -- the trouble is, I need to have it due to medical reasons. I'm looking for a way to get my mouse and keyboard straightened out without uninstalling Dragon...

 

I guess I should have made clear that this situation with the mouse and keyboard happened after a couple of reboots -- they were working normally immediately after installing Dragon...



#4 wobblerlorri

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Posted 24 May 2013 - 07:38 AM

Update: amazingly enough, it seems to have fixed itself! First I went to the System Restore menu and just poked around, didn't do anything. Then poked around in the registry, just looking at the keyboard key in HKLM (not keyboardS). After I did that, I tried a right click, and there's the menu. Right click on Start, there's Explorer. Caps lock key working, light on keyboard comes on, CTRL working, everything working...

 

Strange.

 

Oh yeah, I did try a different keyboard and mouse on the machine last night, same issues. Known good kb/mouse.






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