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AVG 2013 says volsnap infected with Generic3_c.BNQG

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#1 mohavepc


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Posted 23 May 2013 - 05:22 PM

AVG was reinstalled after a lic issue. Ran malwarebytes and removed a few cookies and a mywebsearch toolbar. during first scan after updates on AVG it warns me that Volsnap.sys is infected with Trojan Generic3_c.BNQG. It states to download the ISO for AVG Rescue. I downloaded burned and ran the AVG rescue cd booting into it via the cd. It found the same infection but could not heal it. I tried to run Kaspersky rescue cd but it freezes a third through boot up and wont respond.


Please advise


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#2 boopme


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Posted 23 May 2013 - 07:46 PM

Hello can you submit that file for a second opinion?
Please visit the online Jotti Virus Scanner virus.gif<--link
  • Browse to the following filepath: ---------put the filepath here -------
  • Click on the Clipboard021.jpg button. The scanner will check the file with various AV companies.
  • Copy and paste the results box into a reply to this thread.
Now run thses...
Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results.

Edited by boopme, 23 May 2013 - 07:58 PM.

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