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Bitdefender blocked by group policy, cannot uninstall or update.


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#1 soulhar

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Posted 23 May 2013 - 08:48 AM

This is not my pc, I am helping someone out with this problem. Win7 Home Premium V6.1 (Build 7601 SP1)

 

It started when she checked her bitdefender from the taskbar, noticed it disappeared and had not been running. Went to start BitDefender and found it had been disabled, and effort to re-enable result in error message saying Bitdefender is blocked by group policy. She gets on the phone with tech support which offers a free upgrade to the newest 2013 version, but the error comes up again when attempting to uninstall during the new install process. Control panel uninstall gives the same error. I notice sandboxie default browser and control panel do not start and give same error. Malware bytes Pro finds nothing, housecall finds nothing, hitman pro finds nothing.

 

I am not sure where to even begin, this is a personal PC with no Group Policy, gpedit.msc does not exist as it's not even offered in this version of windows....what to do???

 

 



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#2 DasNasty

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Posted 25 May 2013 - 11:55 PM

Hey soulhar, and welcome.

 

Chances are very good that it's some sort of malware, and a particularly nasty one that can block programs accessed.

 

A quick question: How was she able to attempt a control panel uninstall if she could not access control panel to begin with?

 

But more importantly: Can she access any internet browser, or are they all blocked?

 

If she can access the browser, let's start with this preliminary scan:

 

Download Security Check from here or here and make sure you either save it to the Desktop or a folder you can easily remember.

  • Double click SecurityCheck.exe, and follow the directions in the black box.
  • At the end of the scan, a Notepad document named checkup.txt should appear.  Copy and paste all of the contents here as-is (or save the file into a non-temporary folder, such as your Documents folder)
  • NOTE: If your security application requests permission for DIG.EXE to access the internet, give it permission to do so.
  • Do not take any other action based on the log, since it does give false positives.  Wait for further assistance.

If, for whatever reason, SecurityCheck is blocked, tell us.



#3 soulhar

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Posted 31 May 2013 - 02:27 PM

To clear things up a bit there was come miscommuinication in how things happened. There were no errors when uninstalling, only when attemps were made to install 2013. The new install errors out at but shows a successful install at the end? A repair gets stuck at 25% and asks for a restart to complete, yet nothing. Windows still sees it as is the current AV and firewall installed yet it is unable to start either. My attempts to start bitdefender still show Group Policy error.

 

Here is the requested information from the scan..Thanks

 

 Results of screen317's Security Check version 0.99.64  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Bitdefender Antivirus   
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 21  
 Adobe Flash Player 11.7.700.202  
 Mozilla Firefox (Meeting.)
 Mozilla Thunderbird (17.0.6)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

sandboxieerror.jpg
repairerror.jpg
installgperror.jpg
cannotturnonav.jpg
 

 

 


Edited by soulhar, 31 May 2013 - 02:52 PM.





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