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Infected with Sirefef.gen!C - Chrome

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#1 Igloo_nachos


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Posted 22 May 2013 - 05:28 PM




So I stupidly infected my notebook and Chrome is telling me that I have a sirefef.gen!c virus and the following error log:


The certificate received indicates that this computer is infected with Sirefef.gen!C.

Sirefef.gen!C is a computer virus that intercepts secure web connections and can steal passwords and other sensitive data.

Chrome recognises this virus, but it affects all software on the computer. Other browsers and software may continue to work but they are also affected and rendered insecure.

Microsoft Security Essentials can reportedly remove this virus. When the virus is removed, the warnings in Chrome will stop.

Microsoft Security Essentials is freely available from Microsoft at http://windows.microsoft.com/en-US/windows/security-essentials-download

You should not proceed, especially if you have never seen this warning before for this site.

So I installed MSE and ran it on a long scan and it indicated it had destroyed the virus, and I continued using my computer as usual. The next day chrome is throwing the same error and I find all random .exe's running on taskmanager.  I try to run MSE again and it throws me the following error:




Windows cannot access to specified device, path, or file. You may not have the appropriate permissions to access the item.



So now I am incredible worried.  I have no ability to back up at the moment because I am traveling.

I looked up a post where a user was having the same problems, tried to download AdwCleaner

and when I tried to run the file, in the downloads area it said 'Virus scan failed' therefore am unable to run it.


I checked my firewall and it has been turned off, obviously by the virus.  When I try and turn it on I get the following error:

Windows Firewall can't change some of your settings. Error Code: 0x80070424


I am running Windows 7 starter.


Please help thanks

Edited by Igloo_nachos, 22 May 2013 - 05:43 PM.

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#2 Broni


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Posted 22 May 2013 - 08:44 PM

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ZeroAccess rootkit requires elevated help.


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

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