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Arrrrr! Spinning Blue Circle is Back! HELP!


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#1 Hal06

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Posted 21 May 2013 - 06:31 PM

After running well for a few weeks the spinning blue circle is back. In the middle of working on the computer, Firefox greys out and I get the spinning blue circle. Or, Outlook crashes and I get the spinning blue circle. It's frustrating.

 

It seems that there is something running in the background that is hogging resources, but I can't imagine what it can be. (It may be something else, of course.)

 

Note that while typing the above sentence and this sentence the computer locked up two or three times for three or four seconds.

 

I've got Carbonite installed, but I have it paused. I've got Norton but it is not running anything special.

 

Also, tonight, the screen blacked out for a while and I could not rouse it. Meanwhile, the songs on iTunes kept playing.

 

What should I do?

 

Is it worth it to buy PCmatic or one of those advertised programs?

 

Thanks.

 

 



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#2 caperdog

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Posted 21 May 2013 - 07:32 PM

"After running well for a few weeks the spinning blue circle is back"

 

What was the previous issue ?

Is Norton working and giving you a clean bill of health ?

You should also scan with a malware scanner like Malwarebytes.

 

When the screen blacked out it could just be your monitor powering down. No biggey.



#3 Hal06

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Posted 21 May 2013 - 07:58 PM

Thanks for the reply. The previous issue was pretty much the same thing: spinning blue circle; outlook and firefox greying out, etc.

 

Norton, as far as I know, is working well and givng me clean bill of health.

 

I'll try Malwarebytes.



#4 sircuss

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Posted 22 May 2013 - 03:12 AM

I had the exact thing happen to me.  Tried everything.  Maleware, anti-virus, re-booting in safe mode.  Try going to the maker of your hard drive online(if you can get that far) and run a diagnostic on your hard drive.  I did a check disk on mine and it would lock up.  I sent it to the computer shop and they took out the HD and ran a check disk on it from another computer.  The hard drive was bad.  Bad news,  but at least I found the infernal problem.



#5 caperdog

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Posted 22 May 2013 - 08:13 PM

sicuss has given you your next move if machine is clean of virus / malware

 

run checkdisk , heres a guide

http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

 

what is the make / model of computer we are talking about ?



#6 Hal06

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Posted 23 May 2013 - 09:20 AM

Thanks, caperdog. Will run when I get home this afternnon.



#7 Hal06

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Posted 23 May 2013 - 05:01 PM

The laptop is an HP Pavilion dv5-1000US



#8 Hal06

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Posted 23 May 2013 - 06:29 PM

The harddrive is Hitachi.



#9 sumguy#1

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Posted 23 May 2013 - 08:55 PM

I have the same issues, tried posting twice today, froze up both times. I ran a disk scan awhile back which failed a short scan. Your disk info should be listed in your computer somewhere. Or download Speccy, which will give you your HDD disk manufacturer info. Then go to the manufacturers website and download their free HDD disk diagnostic tool and run it.

Does suck though spinning out, freeze ups, grey out screens, won't do anything, unless you power button off the machine.

If you can get online at all try downloading Blue Screen from Nirsoft. Which will give you a report on what maybe causing the Bluescreen issues. Sometimes there are drivers issues causing the problem.

Maybe both driver and disk issues.

Good luck.

#10 sumguy#1

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Posted 23 May 2013 - 09:12 PM

Or if you have HP Support Assistant installed on you computer try running that. Make sure you have an updated version or go to the HP site for updates. That program has a disk scanner that checks for bad sectors in the disk and attempts a repair of same.

#11 Hal06

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Posted 24 May 2013 - 08:56 AM

Thanks sumguy#1. I'll tackle all that over the weekend.



#12 Hal06

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Posted 25 May 2013 - 08:42 AM

So I have a Hitachi hard drive the maker of which has now, apparently, spun off into a new company called HTS. I downloaded their diagnostic but it would not recognize the hard drive and so it was useless.

 

I tried to run the error check for my C; drive as well as defragmenter. Both said they would not work while the drive was in use. How do I avoid using it? I scheduled them to run overnight. How do I know if they ran?



#13 hamluis

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Posted 25 May 2013 - 11:40 AM

Start/Run...type chkdsk /r and hite Enter.

 

Type Y in new screen, hit Enter.

 

Reboot, the command will execute before booting into Windows.

 

After system boots into Windows...run the defrag tool.

 

Louis



#14 Hal06

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Posted 25 May 2013 - 12:26 PM

Sorry to be difficult. When I type chkdsk/r I get the response: You do not have sufficient privileges. You have to invoke this utility running in an elevated mode. By the way, my account is listed as administrator in user accounts.


Edited by Hal06, 25 May 2013 - 12:33 PM.


#15 caperdog

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Posted 26 May 2013 - 08:42 AM

Go to Start, in Search box type cmd. At top of search is cmd.exe. Right click and select Run as Administrator.

 

In elevated command Prompt follow Louis instructions above.

 

Note: there is a space between chkdsk and the switch /r

         chkdsk /r = correct         chkdsk/r = wrong






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