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FBI Virus


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4 replies to this topic

#1 brandonspapa

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Posted 21 May 2013 - 05:30 PM

I'm using a Dell Vostro 200 Desktop running Vista Home Basic SP2. I had to do a system restore in order to see my screen. I am using Malwarebytes Pro with the latest updates but am unable to enable malicious website blocking protection. I have contacted Malwarebytes about it but they haven't responded yet. I also use McAfee Protection Suite which is up to date. How do I make sure that the virus/trojan is off my system? Your help would be appreciated!



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#2 jntkwx

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Posted 25 May 2013 - 01:36 PM

Hi brandonspapa,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code or quote boxes (unless explicitly asked to)
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.
  • In the upper right hand corner of the topic you will see the Follow This Topic button. Click on this then choose Receive Notification Immediately and then click Follow This Topic and you will be sent an email once I have posted a response and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.



FRST

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flashdrive into the infected PC.
    :spacer:
  • Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt
    :spacer:
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 brandonspapa

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Posted 25 May 2013 - 04:47 PM

Thanks for getting back with me on this, but I just reformated the HD and reinstalled the OS. I appresiate your consideration, though.



#4 jntkwx

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Posted 25 May 2013 - 04:49 PM

Okay, feel free to post any future computer questions in the appropriate forum! :)


Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 jntkwx

jntkwx

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  • Local time:10:55 AM

Posted 25 May 2013 - 04:50 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





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