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E-mail account sending out spam messages


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6 replies to this topic

#1 hwkd

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Posted 21 May 2013 - 02:31 PM

I have an e-mail account configured in Outlook sending out spam messages like:

"integrity alert this information may make your family cry"

 

have run MBAM and AVG 13 WITH NO LUCK. Any thoughts on a direction to take? Thanks a million.

 

 

 

 

 

 

 

 



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#2 Jimbob85

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Posted 21 May 2013 - 03:12 PM

If you haven't changed your email password I would start by doing that.  Usually when you change the password it takes care of that problem.  Don't forget to change the password in your Outlook account settings as well.



#3 dicke

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Posted 22 May 2013 - 10:49 AM

If you haven't changed your email password I would start by doing that.  Usually when you change the password it takes care of that problem.  Don't forget to change the password in your Outlook account settings as well.

Hi, 

May I add that changing all of the security question responses is also recommended. Closes the back door to the account.


Stay well and surf safe [stay protected]

Dick E


#4 hwkd

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Posted 22 May 2013 - 11:13 AM

Yes, the password in the   account  settings has been changed. Thanks, Jimbob.

 



#5 Jimbob85

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Posted 22 May 2013 - 12:52 PM

just to clarify, after your password change do you still have spam being sent?



#6 hwkd

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Posted 22 May 2013 - 01:22 PM

Nobody has apprsed me of any spam e-mails.



#7 Jimbob85

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Posted 22 May 2013 - 01:26 PM

Okay, glad to hear that.  If you have any further problems please let me know.

 

I would recommend a scan to make sure that nothing has gotten on you pc as well.

 

Please Download Malwarebytes AKA MBAM

Update Malwarebytes via the update tab.
Run a full scan
When the scan finishes please select Remove Selected and make sure all of the boxes are checked
Please post the results

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to
include the top portion which shows MBAM's database version and your operating system.






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