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Windows 7 Stuck at "Please Wait..."


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#1 ExquisiteLIGHT

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Posted 21 May 2013 - 12:45 PM

My mom brought her computer to me today and asked for my help. I don't know how to fix it!

When I start the computer, it gives me the options to start in one of the 3 safe modes or start windows normally.If I select start widows normally, it gets the the point where it says " Please wait... " and it seems like it load on forever.

I've looked up the problem and everything I find is either irrelevant or difficult to understand. Any help would be wonderful. Thanks!



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#2 Anshad Edavana

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Posted 21 May 2013 - 01:52 PM

Hi

 

Please specify the make and model number of the system or laptop. Also ask your mom if she can remember any particular reason for it to happen (improper shutdown , recent software install etc ). 

 

Do you have a Win 7 DVD or system repair disc ?



#3 ExquisiteLIGHT

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Posted 21 May 2013 - 02:03 PM

I believe it's a Toshiba Satellite. She said she just started it up and it wouldn't load. And no, we do not have either of those discs.

Thanks for the response.


Edited by ExquisiteLIGHT, 21 May 2013 - 02:07 PM.


#4 Anshad Edavana

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Posted 21 May 2013 - 11:28 PM

Hi

 

I need the full model number (like Toshiba satalite L355). If you don't know it, look at the bottom sticker.

 

Can you access safe mode ?. To access safe mode keep pressing F8 when powering on the system. You will be presented with an "Advanced boot options" menu. From there select "Safe mode" and press enter. Report if you can boot in to safe mode.  

 

windows-7-f8.jpg


Edited by Anshad Edavana, 21 May 2013 - 11:29 PM.





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