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Blue Screen no Error Messages


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#1 ottertale1004

ottertale1004

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Posted 21 May 2013 - 10:16 AM

My husbands laptop is a Compaq Presario CQ60 running Vista. Yesterday, when he started his computer, after signing in, it went straight to a blue screen with no error messages. Help!!!



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#2 jhayz

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Posted 27 May 2013 - 01:48 AM

Hi ottertale1004 and Welcome to BC!

 

Is the bluescreen a permanent issue on normal startup or intermittent? Can you try running Safemode to check on the difference. To start safemode is by tapping F8 on early bootup or splashcreen and while in the Advance Mode, choose safemode. Are there any prior issues before this has started to happen?


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