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Computer Crimes and Intellectual Property Section


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#1 kh7666

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Posted 20 May 2013 - 07:39 PM

Hello, I am infected with the CCIPS Ransomware. I have a Dell Demensions 8400 with 32 bit Windows Home Edition service pack 3. I purchased it in 2004. I have tried the deletevirus.net guide in safe mode with command prompt,but it did not work. I have Advanced System Optimizer 3 loaded on my infected computer,so I tried to call technical support we tried safe mode with networking to where they could connect and see if they could fix it, but everytime I would login to 1 of the 3 profiles on the computer it would automatically go to shutdown. The technician said I would have to take it in to a local repair shop to have Windows reloaded on my computer before he could help me. I found your site and tried the Hitman kickstart usb drive. When I start the computer and go into the boot menu and arrow down to usb drive and hit enter, I get a message at the bottom to hit F1 to continue or F2 for setup utilities. When I hit F1 to continue to get to the next step in the guide, I get a message below F1 to continue or F2 for setup utilities saying that the operating system is missing. Is there anything you can do to help me? I really don't want to lose everything that is on my computer. Please,Please tell me  there is a way to get this virus off my computer and recover everything that is on it. I haven't done any backups in years other than what the Advanced System Optimizer 3 does each time I run a scan and clean up the computer when it starts running slow. This actually all happened when my wife said the computer was running very slow and I was trying to shut down everything she and my kids were running to be able to run the ASO3 program, but it completely locked up on me before I could get everything shut down. I know this was a long description, but I just wanted to let you know what happened and what I've tried so far. Thank you, and I'll be waiting to hear from you. Unfortunately I'm not able to attach any files because I cannot get into anything on the infected computer. I'm having to use a different computer to send this to you.



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#2 HelpBot

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Posted 25 May 2013 - 07:40 PM

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#3 HelpBot

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Posted 30 May 2013 - 07:40 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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