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boot.pihar infection (norton name)


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#1 ntoolate

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Posted 20 May 2013 - 06:08 PM

Norton reports that my old xp home edition with sp3 is infected with boot.pihar, but it cannot quarantine or remove it.

 

I have run Norton several times with same results.  I ran Norton Power Eraser once.  Superantispyware and malwarebytes did not see it.  I did run some scans in safe mode.

 

My computer seems to work fine;however, I have read that this backdoor infection simply calls out and makes sensitive info available to other hackers.  So, I was thinking that I should not think that a stable system means I'm safe.

 

Norton technical page (and others) give info regarding what processes and registry keys to remove, but I have been reluctant to manually do that yet without further confirmation of the reliability of that action.

 

I probably should run Norton Power Eraser once more while I wait for your reply.

 

             Thanks for assistance.

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#2 Broni

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Posted 20 May 2013 - 07:18 PM

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Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 ntoolate

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Posted 22 May 2013 - 06:21 PM

   dds logs have been posted as attachments in the other forum.    No one has taken a look yet.   I ran another scan (like the fifth) and the boot.pihar infection did not show up...this time.   Just wondering if it is adaptable enough to hide; did it get removed piecemeal;  did Norton Power Eraser remove it on another restart; or did Norton ignore it this time??   Even so, if the infection was real, there probably are bad registry changes that need to be removed.

   Anyway, I might have made a mistake by adding that to the subject line which may lead some to ignore it.  I did not put dds logs in subject line either which is probably a mistake which I cannot now change.  i started to creat a new post fixing these errors, but did not want to run afoul of forum rules which, of course, forbide  trying to boost the topic. 

 

                     Thanks again.



#4 Broni

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Posted 22 May 2013 - 07:13 PM

Malware guys are always busy.

Be patient.


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