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Sudden poor performance, diagnostics negative, out of ideas.


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5 replies to this topic

#1 theroyd

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Posted 19 May 2013 - 08:45 PM

Hey folks. I have a 4 month old Toshiba Satellite laptop.  In the last week I have hit severe performance problems that did not coincide with anything like installing new software or hardware. Sometimes the machine runs just fine. But then all of a sudden applications will freeze or take several minutes to open or respond. The machine will not restart and must be manually cold-booted. Sometimes on restart it will work fine and other times everything will go fine until desktop display, but then nothing will open or respond, requiring another cold-boot. I keep getting messages that shockwave plugin has stopped but no other specific messages. Streaming video/audio is choppy and same with playing from hard drive.  The system runs fine when started in safe mode. I don't run any demanding software (basically firefox for browsing and email and office) and I don't have a lot of apps running in the background. I've tried PC Pitstop diagnostics and Fresh Diagnose, and neither some up with anything remarkable. Performance is as it should be according to them. I run ZoneAlarm antivirus and firewall. I have no particular reason to believe this is caused by malware or a virus.

 

Is there a utility that can run in the background and diagnose when it freezes up? Any other suggestions?

 



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#2 hamluis

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Posted 20 May 2013 - 05:35 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

 List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis


Edited by hamluis, 20 May 2013 - 05:35 AM.


#3 theroyd

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Posted 20 May 2013 - 08:44 AM

Thanks Louis!  Here is the link: http://speccy.piriform.com/results/IM7mvI62gPNApoH4gtbDdmF

 

And here is the MiniToolBox report:

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Kevin (administrator) on 20-05-2013 at 09:36:34
Running from "C:\Users\Kevin\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/19/2013 11:42:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: TosAVRC.exe, version: 8.0.0.0, time stamp: 0x4d414ab6
Faulting module name: TosAvctAPI.dll, version: 6.3.0.0, time stamp: 0x4905bf1b
Exception code: 0xc0000005
Fault offset: 0x0000000e
Faulting process id: 0x1560
Faulting application start time: 0xTosAVRC.exe0
Faulting application path: TosAVRC.exe1
Faulting module path: TosAVRC.exe2
Report Id: TosAVRC.exe3

Error: (05/19/2013 09:07:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:52:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:48:48 AM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x8007043c

Error: (05/19/2013 09:44:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:43:22 AM) (Source: ESENT) (User: )
Description: wlmail (264) WindowsLiveMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (05/19/2013 09:43:13 AM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x8007043c

Error: (05/19/2013 09:39:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/18/2013 00:15:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/18/2013 09:44:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (05/20/2013 09:23:24 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/20/2013 09:23:21 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/19/2013 09:08:55 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/19/2013 09:07:09 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (05/19/2013 09:03:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================
Error: (05/19/2013 11:42:13 PM) (Source: Application Error)(User: )
Description: TosAVRC.exe8.0.0.04d414ab6TosAvctAPI.dll6.3.0.04905bf1bc00000050000000e156001ce54f69798de09C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exeC:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\sys\TosAvctAPI.dll41798989-c0ff-11e2-8f95-74e5439a188d

Error: (05/19/2013 09:07:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:52:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:48:48 AM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x8007043c

Error: (05/19/2013 09:44:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2013 09:43:22 AM) (Source: ESENT)(User: )
Description: wlmail264WindowsLiveMail0:

Error: (05/19/2013 09:43:13 AM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x8007043c

Error: (05/19/2013 09:39:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/18/2013 00:15:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/18/2013 09:44:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2013-05-19 21:14:13.776
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-19 10:05:21.811
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\FreshDevices\FreshDiagnose\FreshIO.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-19 10:05:21.759
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\FreshDevices\FreshDiagnose\FreshIO.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-19 09:35:09.831
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-18 16:55:08.210
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-18 16:49:46.532
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-18 16:43:00.622
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-18 11:52:21.421
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-18 09:06:40.584
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-17 18:18:37.149
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (Version: 3.2.3.28705)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Reader X (10.1.6) MUI (Version: 10.1.6)
Amazon Kindle
AMD Accelerated Video Transcoding (Version: 2.00.0000)
AMD APP SDK Runtime (Version: 10.0.873.1)
AMD Catalyst Install Manager (Version: 3.0.870.0)
AMD Media Foundation Decoders (Version: 1.0.70213.1643)
AMD Steady Video Plug-In  (Version: 2.03.0000)
AMD VISION Engine Control Center (Version: 2012.0213.1644.29893)
Bejeweled 3 (Version: 2.2.0.97)
Bluetooth Stack for Windows by Toshiba (Version: v9.00.00(T))
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0213.1644.29893)
Catalyst Control Center Localization All (Version: 2012.0213.1644.29893)
CCC Help Chinese Standard (Version: 2012.0213.1643.29893)
CCC Help Chinese Traditional (Version: 2012.0213.1643.29893)
CCC Help Czech (Version: 2012.0213.1643.29893)
CCC Help Danish (Version: 2012.0213.1643.29893)
CCC Help Dutch (Version: 2012.0213.1643.29893)
CCC Help English (Version: 2012.0213.1643.29893)
CCC Help Finnish (Version: 2012.0213.1643.29893)
CCC Help French (Version: 2012.0213.1643.29893)
CCC Help German (Version: 2012.0213.1643.29893)
CCC Help Greek (Version: 2012.0213.1643.29893)
CCC Help Hungarian (Version: 2012.0213.1643.29893)
CCC Help Italian (Version: 2012.0213.1643.29893)
CCC Help Japanese (Version: 2012.0213.1643.29893)
CCC Help Korean (Version: 2012.0213.1643.29893)
CCC Help Norwegian (Version: 2012.0213.1643.29893)
CCC Help Polish (Version: 2012.0213.1643.29893)
CCC Help Portuguese (Version: 2012.0213.1643.29893)
CCC Help Russian (Version: 2012.0213.1643.29893)
CCC Help Spanish (Version: 2012.0213.1643.29893)
CCC Help Swedish (Version: 2012.0213.1643.29893)
CCC Help Thai (Version: 2012.0213.1643.29893)
CCC Help Turkish (Version: 2012.0213.1643.29893)
ccc-utility64 (Version: 2012.0213.1644.29893)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
FreshDiagnose
Galerie de photos (Version: 16.4.3505.0912)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.145)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 16.4.3505.0912)
McAfee Security Scan Plus (Version: 3.0.318.3)
Media Player Codec Pack 4.2.7 (Version: 4.2.7)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
NETGEAR Genie (Version: 2.2.27.1 )
Photo Gallery (Version: 16.4.3505.0912)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Premium Sound HD (Version: 1.12.1800)
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6577)
Realtek USB 2.0 Card Reader (Version: 6.1.7601.30130)
Realtek WLAN Driver (Version: 2.00.0016)
RtkClassFilter (Version: 1.2.1.4)
Skype Click to Call (Version: 6.8.12323)
Skype™ 6.3 (Version: 6.3.105)
Splashtop Remote Client (Version: 1.1.6.0)
Synaptics Pointing Device Driver (Version: 15.3.38.2)
TOSHIBA Assist (Version: 4.2.3.1)
TOSHIBA Bulletin Board (Version: 2.1.17.64)
TOSHIBA ConfigFree (Version: 8.0.43)
TOSHIBA Disc Creator (Version: 2.1.0.11 for x64)
TOSHIBA eco Utility (Version: 1.3.11.64)
TOSHIBA Face Recognition (Version: 3.1.18.64)
TOSHIBA Hardware Setup (Version: 2.00.0020)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.12)
TOSHIBA Media Controller (Version: 1.0.87.5)
TOSHIBA PC Health Monitor (Version: 1.7.15.64)
TOSHIBA Peak Shift Control (Version: 3.01.00.64)
TOSHIBA Recovery Media Creator (Version: 2.1.6.52020009)
TOSHIBA ReelTime (Version: 1.7.21.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.3.03)
TOSHIBA Service Station (Version: 2.2.13)
TOSHIBA Sleep Utility (Version: 1.4.0022.000104)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.0009)
TOSHIBA Value Added Package (Version: 1.6.0023.640204)
TOSHIBA Web Camera Application (Version: 2.0.3.33)
TOSHIBA Wireless LAN Indicator (Version: 1.0.5)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
uTorrentControl_v2 Toolbar (Version: 6.9.0.16)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Toshiba Games) (Version: 4.0.5.31)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Driver Package - Realtek Semiconductor Corp. RtkBtFilter Bluetooth  (12/02/2011 2.3.8.1) (Version: 12/02/2011 2.3.8.1)
Windows Live (Version: 16.4.3505.0912)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
ZoneAlarm Antivirus (Version: 10.2.081.000)
ZoneAlarm Firewall (Version: 10.2.081.000)
ZoneAlarm Free Antivirus + Firewall (Version: 10.2.081.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.2.081.000)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 5606.37 MB
Available physical RAM: 2893.32 MB
Total Pagefile: 11210.92 MB
Available Pagefile: 7410.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.75 MB

========================= Partitions: =====================================

1 Drive c: (S3A7729D002) (Fixed) (Total:582.28 GB) (Free:366.18 GB) NTFS

========================= Users: ========================================

User accounts for \\KEVIN-PC

Administrator            Guest                    Kevin                    


**** End of log ****
 



#4 hamluis

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Posted 20 May 2013 - 09:08 AM

http://www.majorgeeks.com/files/details/ibm_hitachi_drive_fitness_test.html
 
Once you have the file burned to CD or DVD, then run the extended test.  If options exist to repair anything...do not elect those, you only want to run the extended diagnostic.
 
Post the result in your next visit.

 

Louis



#5 theroyd

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Posted 20 May 2013 - 11:28 PM

Done. The program didn't create any kind of log but here's the meat of what it said after the extended diagnostic:

 

one or more corrupted sectors found

failure code: 0x70 - defective device

technical result code: 70774D4B



#6 hamluis

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Posted 21 May 2013 - 01:05 PM

See page 29 for brief explanation of the error code, http://www.hgst.com/hdd/support/dft32_userguide.pdf .

 

I'll move this to Internal Hardware where the more knowledgeable can advise of your options.

 

Louis

 






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