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Alureon Virus & Windows Defender Offline


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6 replies to this topic

#1 Dragonspell

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Posted 19 May 2013 - 07:36 PM

I am running Windows 7 and I noticed two days ago my Micrrosoft Security Essentials kept shutting down. I got a message to run Windows Defender Offline. I downloaded and ran a deep scan, cleaned everything up. Now after all that, I attempted a reboot and absolutely nothing. I hit "F8" and then did a "Last Known Good Confguration". The option that came up was Windows XP Professional, I've never had XP on this machine. I dont want to anymore damage, can someone please give me some guidance on fixing my machine?

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#2 Broni

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Posted 19 May 2013 - 08:11 PM

Your type of infection requires elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 Dragonspell

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Posted 20 May 2013 - 07:07 PM

Im worried that if it does boot this "XP" that I will lose everthing...is that possible?...I havent tried it yet...Also, I do have a second hard drive but I get "<Windows root>\system32\hal.dll. is missing or corrupt"...sorry I forgot to include that last night.

#4 Broni

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Posted 20 May 2013 - 07:09 PM

I'll report this topic to appropriate helpers.

Hold on there....


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#5 Elise

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Posted 23 May 2013 - 11:53 AM

Hello, lets first have a look at your drive's MBR.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1
  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.
This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#6 Elise

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Posted 25 May 2013 - 03:17 AM

Hello, do you still need help?


regards, Elise


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#7 Elise

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Posted 23 June 2013 - 12:20 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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