OK this is my sister's computer. I am 1000 miles away and trying to help guide her via phone to resolve issue. She is using an HP Pavillion a6642p Desktop.....can't tell you whether it is a 32 or 64bit, OS Vista Home Edition.
After two days of online research, I have found many users of HP running into the same issue. The problem computer here though has another weird keyboard issue. First let me say that we've tried a power drain and I've had her change from wireless keyboard/mouse to standards, but still same issue. She isn't able to reboot and get any function keys to work nor can she access the commands from the Boot screen.
Now this afternoon with the new keyboard in after her 4th time or so rebooting every single key on the keyboard will open up the BIOS startup text (white letters on black screen)!! That isn't even a command function....what is the deal with that?
Oh and BTW, there is absolutely no pause between hitting the power button and the HP Logo screen/Boot screen...so can't even get to the Advanced Boot Options or any other command.
This is the info from the BIOS text screen that was relayed over the phone:
American Megatrends Incorporated
BIOS revision (or version?) 5.32-BIOS Date 10-23-2008
CPU Type: Intel ® Pentium ® Dual CPU E2200 2.0 GHZ
CPU Speed: 2.20 GHZ-FSB speed 800MHZ
Cache Ram L21024kb
Installed Memory 496 MB/pc2-6400 Dual Channel
Memory Bank 1 1024 MB/DDR2 SDRAM
Memory Bank 2 (same)
Memory Bank 3 (same)
Memory Bank 4 (same)
Initializing USB Controllers
Is it normal to say "intializing USB Controllers"?
Thanks for any help!