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what is safe to back up when you have zero acess trojan


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6 replies to this topic

#1 dee455

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Posted 19 May 2013 - 02:12 AM

2nd attempt in removing. It came right back. Window 7. IE wont let me download anything, it keeps saying virus detected file deleted. I have chrome and I got to download malwarebytes so far. Is something wrong with IE Re: : C:\Windows\system32\services.exe **INFECTED** Win32:Sirefef-ZT [Trj] here is what I have . Any ideas?

Edited by dee455, 19 May 2013 - 11:23 AM.
Moved topic from Windows 7 to Aii. ~bloopie


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#2 dee455

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Posted 19 May 2013 - 02:14 AM

Re: : C:\Windows\system32\services.exe **INFECTED** Win32:Sirefef-ZT [Trj] here is what I have

#3 Broni

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Posted 19 May 2013 - 02:48 PM

Welcome aboard p22002758.gif

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#4 dee455

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Posted 19 May 2013 - 05:32 PM

I have window 7 so I downloaded back up 11. Also I cant us the internet explorer for downloading it always says contained a virus and was deleted.


Edited by dee455, 19 May 2013 - 05:34 PM.


#5 Broni

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Posted 19 May 2013 - 05:54 PM

I'll report this topic to appropriate helpers.

Hold on there....


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#6 dee455

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Posted 19 May 2013 - 06:00 PM

chrome lets me download



#7 Broni

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Posted 19 May 2013 - 06:04 PM

Then follow steps from my reply #3.


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