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the specified service does not exist as an installed service


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#1 marcellaodum

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Posted 18 May 2013 - 01:49 PM

I am not sure what virus i have but I have lost my administrator rights, the ability to connect to the Internet, lost USB visibility, printers and I am unable to change any of my McAfee proctection - most of them are off and I cannot turn back on.  I have followed a couple of forums.  I have run rkill, unhide, dds, aswMBR, ExeFix, tdsskiller with mbam, FSS and Combofix.  No luck still the same problem.

 

I get "the specified service does not exist as an installed service" on almost everything in normal mode.

 

I am running Windows 7 Professional with Service pack 1.  32-bit operating system

 

I have been using McAfee Total Protection, but right now i am running Malwarebytes to see if it finds anything. 

 

I would appreciate help in getting rid of this virus.

 

Marcie


Edited by marcellaodum, 18 May 2013 - 01:51 PM.


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#2 Orange Blossom

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Posted 18 May 2013 - 02:45 PM

Hello,
 
Since you have run ComboFix, please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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