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Can't find my problem in the forum for Vista.


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#1 mrliquid

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Posted 18 May 2013 - 06:57 AM

I have a HPdv7 notebook with Vista home premium,service pack 2 64 bit OS, AMD Turion 2ghz.

I have had most of the problems in the forum, but now a serious one I can't deal with.

Every time I turn on the screen freezes in the desktop. I am writing now from safe mode.

I have run a memory scan with no joy. This is no occasional problem as I have been reading and working on the problem for 2 days. I have Norton 360, but when I try to run a scan in safe mode the machine will freeze or simply shut power off. Last thing I loaded was Skype.

Tried System restore, no dice. Been to Microsoft site, no help.

This cannot be that unusual.



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#2 hamluis

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Posted 18 May 2013 - 07:06 AM

See if you can do the following from safe mode, please.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 mrliquid

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Posted 18 May 2013 - 07:59 AM

These are toolbox results.

 Speccy failed with"CPU dll failed (error2)! no info was displayed.

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by CJB (administrator) on 18-05-2013 at 08:23:17
Running from "C:\Users\CJB\Downloads"
Windows Vista ™ Home Premium Service Pack 2 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.4)
Agere Systems HDA Modem
Apple Mobile Device Support (Version: 6.0.0.59)
ATI Catalyst Install Manager (Version: 3.0.691.0)
Bonjour (Version: 3.0.0.10)
ccc-utility64 (Version: 2008.0929.1508.25258)
CCleaner (Version: 3.21)
Defraggler (Version: 2.10)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet 1050 J410 series Basic Device Software (Version: 22.50.231.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Photosmart Essential 2.5 (Version: 2.5)
HP QuickTouch 1.00 D2 (Version: 1.0.9)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
iTunes (Version: 10.7.0.21)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Network64 (Version: 140.0.215.000)
ProtectSmart Hard Drive Protection (Version: 3.10.1.7)
Shop for HP Supplies (Version: 14.0)
Speccy (Version: 1.21)
Synaptics Pointing Device Driver (Version: 10.2.4.0)
Yontoo Layers Runtime 1.10.01 (Version: 1.10.01)

========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 3836.9 MB
Available physical RAM: 3000.89 MB
Total Pagefile: 3949.89 MB
Available Pagefile: 3247.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 4011.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:222.04 GB) (Free:81.52 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:10.85 GB) (Free:1.83 GB) NTFS

========================= Users: ========================================

User accounts for \\CJB-PC

Administrator            CJB                      Guest                   

**** End of log ****



#4 hamluis

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Posted 18 May 2013 - 09:11 AM

<<...but when I try to run a scan in safe mode the machine will freeze or simply shut power off.>>

 

Moved from Vista to Am I Infected.

 

Louis

 






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