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Can't remove tiresome Pop Ups,


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64 replies to this topic

#1 John in Oman

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Posted 18 May 2013 - 03:25 AM

These pop ups started two days ago and appear every few miniutes in virtually every site i visit.  Even this one!  They are situated in the bottom left hand corner of the screen and are about 2 inches square.  They show a variety things from Facebook adverts to a very nice bottom in black lace panties which is the nearest it gets to porno! They are driving me crazy. I use Firefox (don;t like Chrome) and am in Vista. I have tried Malwarebytes, Superanti Spyware. AVG is also installed.

Nothing seems to work,

 

i have alsi tried reinstalling the laptop but i can no longer do that for whatever reason. 

 

Thank you to whoever is able to help. I will wait in hope!  Regards,


Edited by John in Oman, 18 May 2013 - 03:30 AM.


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#2 gringo_pr

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Posted 18 May 2013 - 11:19 AM



Hello John in Oman

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 John in Oman

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Posted 18 May 2013 - 06:47 PM

Internet Explorer: 7.0.6000.16982
Run by COMPAQ at 0:43:28 on 2013-05-19
Microsoft® Windows Vista™ Home Premium   6.0.6000.0.1252.1.1033.18.2037.846 [GMT 1:00]
.
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Elantech\ETDCtrl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\taskeng.exe
C:\Users\COMPAQ\Desktop\coretemp\Core.Temp.0.99.7.3.Portable\Core Temp x86.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - LocalServer32 - <no file>
BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned>
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - LocalServer32 - <no file>
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [ETDCtrl] c:\program files\elantech\ETDCtrl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{02966456-A459-4FB0-9EB1-94C3B110FB79} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{64CC036D-82B9-4239-BE85-9C9152EA0321} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\15.2.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\compaq\appdata\roaming\mozilla\firefox\profiles\z3nh5omp.default\
FF - prefs.js: browser.search.selectedEngine - My Web Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=2210E45A-D06D-4758-B321-46F80851F670&n=77fcb8e1&ind=2013051105&p2=^Y6^xdm072^YY^ph&si=swissconverter&searchfor=
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\15.2.0\npsitesafety.dll
FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - ExtSQL: 2013-05-17 04:57; Shuu2lqk7OSV@NTO066xN6gxohjuS.com; c:\users\compaq\appdata\roaming\mozilla\firefox\profiles\z3nh5omp.default\extensions\Shuu2lqk7OSV@NTO066xN6gxohjuS.com.xpi
FF - ExtSQL: 2013-05-17 06:43; avg@toolbar; c:\programdata\avg secure search\firefoxext\15.2.0.5
.
---- FIREFOX POLICIES ----
/* Do Not Edit - START: _4zMembers_ */
// created Wed Mar 20 2013 08:29:04 GMT+0000 (GMT Standard Time)
pref(extensions.toolbar.mindspark._4zMembers_.defaults.exist,true);
pref(keyword.URL,hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=45A8ED9D-7607-4BA6-B229-CA3B659E240B&n=77fc6e48&ind=2013032008&p2=^HJ^xdm073^YY^ph&si=pconverter&searchfor=);
pref(extensions.toolbar.mindspark._4zMembers_.last.keyword.URL,hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=45A8ED9D-7607-4BA6-B229-CA3B659E240B&n=77fc6e48&ind=2013032008&p2=^HJ^xdm073^YY^ph&si=pconverter&searchfor=);
.
/* Do Not Edit - END: _4zMembers_ */
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-2-8 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-2-8 245048]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-2-8 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-2-8 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-3-29 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-2-8 170808]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-5-17 37664]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2012-7-11 116608]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-4-25 4936752]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-4-18 283136]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-11-4 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-11-4 701512]
R2 vToolbarUpdater15.2.0;vToolbarUpdater15.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\15.2.0\ToolbarUpdater.exe [2013-5-17 1015984]
R3 ETD;ELAN PS/2 Port Input Device;c:\windows\system32\drivers\ETD.sys [2012-10-16 157480]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-11-4 22856]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-1-8 161536]
.
=============== Created Last 30 ================
.
2013-05-17 09:36:43    --------    d-----w-    c:\programdata\SUPERAntiSpyware.com
2013-05-17 09:36:43    --------    d-----w-    c:\program files\SUPERAntiSpyware
2013-05-17 05:45:06    --------    d-----w-    c:\users\compaq\appdata\roaming\AVG2013
2013-05-17 05:43:50    --------    d-----w-    c:\users\compaq\appdata\local\AVG Secure Search
2013-05-17 05:43:15    --------    d-----w-    c:\programdata\AVG Secure Search
2013-05-17 05:43:02    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-05-17 05:43:00    --------    d-----w-    c:\program files\common files\AVG Secure Search
2013-05-17 05:42:57    --------    d-----w-    c:\program files\AVG Secure Search
2013-05-17 05:39:24    --------    d-----w-    c:\program files\AVG
2013-05-17 05:21:32    --------    d-----w-    c:\users\compaq\appdata\local\Avg2013
2013-05-05 08:43:30    --------    d-----w-    c:\users\compaq\appdata\local\Microsoft Games
.
==================== Find3M  ====================
.
2013-05-15 03:26:13    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-05-15 03:26:13    692104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-04-04 13:50:32    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-03-29 01:53:48    208184    ----a-w-    c:\windows\system32\drivers\avgidsdriverx.sys
2013-03-21 02:08:24    182072    ----a-w-    c:\windows\system32\drivers\avgtdix.sys
2013-03-01 09:32:20    22328    ----a-w-    c:\windows\system32\drivers\avgidsshimx.sys
.
============= FINISH:  0:43:56.42 ===============
 

Thanks Gringo for your quicke response.



#4 John in Oman

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Posted 18 May 2013 - 06:49 PM

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/16/2012 11:12:07 PM
System Uptime: 5/18/2013 11:42:45 PM (1 hours ago)
.
Motherboard: Hewlett-Packard |  | 30D9
Processor: Intel® Pentium® Dual  CPU  T2370  @ 1.73GHz | CPU | 1733/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 101 GiB total, 67.309 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 2.037 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Auslogics Disk Defrag
AVG 2013
CCleaner
Conexant HD Audio
ETDWare PS/2-X86 10.0.6.3_WHQL
FTDownloader
Google Chrome
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Graphics Media Accelerator Driver
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mozilla Firefox 16.0 (x86 en-US)
Mozilla Maintenance Service
NetWaiting
Skype™ 6.1
SUPERAntiSpyware
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VLC media player 2.0.3
Windows Media Player Firefox Plugin
WinRAR 4.00 (32-bit)
.
==== End Of File ===========================
 



#5 gringo_pr

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Posted 18 May 2013 - 08:20 PM



Hello John in Oman

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 John in Oman

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Posted 18 May 2013 - 10:07 PM

Here are the results,  have only done the first one on the list so far.

 

 AdwCleaner v2.301 - Logfile created 05/19/2013 at 03:59:41
# Updated 16/05/2013 by Xplode
# Operating system : Windows Vista ™ Home Premium  (32 bits)
# User : COMPAQ - COMPAQ-PC
# Boot Mode : Normal
# Running from : C:\Users\COMPAQ\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Common Files\AVG Secure Search
File Deleted : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\bProtector Web Data
File Deleted : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\bprotectorpreferences
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\searchplugins\my-web-search.xml
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\bprotector_extensions.sqlite
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\searchplugins\browsemngr.xml
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\searchplugins\my-web-search.xml
Folder Deleted : C:\Program Files\AVG Secure Search
Folder Deleted : C:\Program Files\Tuto4pc
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Browser Manager
Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\COMPAQ\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\COMPAQ\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Babylon
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\BabylonToolbar
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\{E71B541F-5E72-5555-A47C-E47863195841}
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\ffxtlbr@funmoods.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\plugin@yontoo.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\extensions\plugin@yontoo.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\jetpack
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\SimilarSites
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Tuto4pc

***** [Registry] *****

Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\1ClickDownload
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\1ClickDownload
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

***** [Internet Browsers] *****

-\\ Internet Explorer v7.0.6000.16982

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0 (en-US)

File : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\prefs.js

C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\user.js ... Deleted !

Deleted : user_pref("browser.search.defaultenginename", "My Web Search");
Deleted : user_pref("browser.search.selectedEngine", "My Web Search");
Deleted : user_pref("extensions.mywebsearch.prevDefaultEngine", "Google");
Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Deleted : user_pref("extensions.mywebsearch.prevKwdURL", "hxxp://search.mywebsearch.com/mywebsearch/GGmain.jht[...]
Deleted : user_pref("extensions.mywebsearch.prevSelectedEngine", "Google");
Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.homepage", "hxxp://home.mywebsearch.com/index.jh[...]
Deleted : user_pref("extensions.toolbar.mindspark._65Members_.homepage", "hxxp://home.mywebsearch.com/index.jh[...]
Deleted : user_pref("keyword.URL", "hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=2210E45A[...]

-\\ Google Chrome v26.0.1410.64

File : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\Preferences

Deleted [l.26] : keyword = "babylon.com",
Deleted [l.30] : search_url = "hxxp://search.babylon.com/?q={searchTerms}&affID=109220&tt=4412_7&babsrc=SP_ss&[...]

*************************

AdwCleaner[R1].txt - [6967 octets] - [19/05/2013 03:57:13]
AdwCleaner[S1].txt - [7108 octets] - [19/05/2013 03:59:41]
 

Thank you Gringo



#7 John in Oman

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Posted 18 May 2013 - 10:13 PM

 AdwCleaner v2.301 - Logfile created 05/19/2013 at 03:59:41
# Updated 16/05/2013 by Xplode
# Operating system : Windows Vista ™ Home Premium  (32 bits)
# User : COMPAQ - COMPAQ-PC
# Boot Mode : Normal
# Running from : C:\Users\COMPAQ\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Common Files\AVG Secure Search
File Deleted : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\bProtector Web Data
File Deleted : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\bprotectorpreferences
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\searchplugins\my-web-search.xml
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\bprotector_extensions.sqlite
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\searchplugins\browsemngr.xml
File Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\searchplugins\my-web-search.xml
Folder Deleted : C:\Program Files\AVG Secure Search
Folder Deleted : C:\Program Files\Tuto4pc
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Browser Manager
Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\COMPAQ\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\COMPAQ\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Babylon
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\BabylonToolbar
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\{E71B541F-5E72-5555-A47C-E47863195841}
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\ffxtlbr@funmoods.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\gtfi90nc.default-1351494528485\extensions\plugin@yontoo.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\extensions\plugin@yontoo.com
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp(15).default\jetpack
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\SimilarSites
Folder Deleted : C:\Users\COMPAQ\AppData\Roaming\Tuto4pc

***** [Registry] *****

Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\1ClickDownload
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\1ClickDownload
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

***** [Internet Browsers] *****

-\\ Internet Explorer v7.0.6000.16982

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0 (en-US)

File : C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\prefs.js

C:\Users\COMPAQ\AppData\Roaming\Mozilla\Firefox\Profiles\z3nh5omp.default\user.js ... Deleted !

Deleted : user_pref("browser.search.defaultenginename", "My Web Search");
Deleted : user_pref("browser.search.selectedEngine", "My Web Search");
Deleted : user_pref("extensions.mywebsearch.prevDefaultEngine", "Google");
Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Deleted : user_pref("extensions.mywebsearch.prevKwdURL", "hxxp://search.mywebsearch.com/mywebsearch/GGmain.jht[...]
Deleted : user_pref("extensions.mywebsearch.prevSelectedEngine", "Google");
Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.homepage", "hxxp://home.mywebsearch.com/index.jh[...]
Deleted : user_pref("extensions.toolbar.mindspark._65Members_.homepage", "hxxp://home.mywebsearch.com/index.jh[...]
Deleted : user_pref("keyword.URL", "hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=2210E45A[...]

-\\ Google Chrome v26.0.1410.64

File : C:\Users\COMPAQ\AppData\Local\Google\Chrome\User Data\Default\Preferences

Deleted [l.26] : keyword = "babylon.com",
Deleted [l.30] : search_url = "hxxp://search.babylon.com/?q={searchTerms}&affID=109220&tt=4412_7&babsrc=SP_ss&[...]

*************************

AdwCleaner[R1].txt - [6967 octets] - [19/05/2013 03:57:13]
AdwCleaner[S1].txt - [7108 octets] - [19/05/2013 03:59:41]
 



#8 John in Oman

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Posted 18 May 2013 - 10:23 PM

That hasn't worked so on to the next suppose!



#9 John in Oman

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Posted 18 May 2013 - 10:25 PM

That hasn't worked so on to the next suppose!

 

Something wrong here as well. 



#10 gringo_pr

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Posted 18 May 2013 - 10:30 PM


Hello John in Oman

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#11 John in Oman

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Posted 18 May 2013 - 10:32 PM

unkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows Vista ™ Home Premium x86
Ran by COMPAQ on Sun 05/19/2013 at  4:27:52.50
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Successfully deleted the following from C:\Users\COMPAQ\AppData\Roaming\mozilla\firefox\profiles\z3nh5omp.default\prefs.js

user_pref("extensions.toolbar.mindspark._4zMembers_.hp.enabled", false);
user_pref("extensions.toolbar.mindspark._4zMembers_.hp.user.defined", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.initialized", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.contextKey", "");
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.installDate", "2013032008");
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.partnerId", "^HJ^xdm073^YY^ph");
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.partnerSubId", "pconverter");
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.success", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.installation.toolbarId", "45A8ED9D-7607-4BA6-B229-CA3B659E240B");
user_pref("extensions.toolbar.mindspark._4zMembers_.lastActivePing", "1363808236554");
user_pref("extensions.toolbar.mindspark._4zMembers_.options.defaultSearch", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.options.homePageEnabled", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.options.keywordEnabled", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.options.tabEnabled", true);
user_pref("extensions.toolbar.mindspark._4zMembers_.searchHistory", "");
user_pref("extensions.toolbar.mindspark._4zMembers_.weather.location", "10001");
user_pref("extensions.toolbar.mindspark._65Members_.hp.enabled", false);
user_pref("extensions.toolbar.mindspark._65Members_.initialized", true);
user_pref("extensions.toolbar.mindspark._65Members_.installation.contextKey", "");
user_pref("extensions.toolbar.mindspark._65Members_.installation.installDate", "2013051105");
user_pref("extensions.toolbar.mindspark._65Members_.installation.partnerId", "^Y6^xdm072^YY^ph");
user_pref("extensions.toolbar.mindspark._65Members_.installation.partnerSubId", "swissconverter");
user_pref("extensions.toolbar.mindspark._65Members_.installation.success", true);
user_pref("extensions.toolbar.mindspark._65Members_.installation.toolbarId", "2210E45A-D06D-4758-B321-46F80851F670");
user_pref("extensions.toolbar.mindspark._65Members_.lastActivePing", "1368247902529");
user_pref("extensions.toolbar.mindspark._65Members_.options.defaultSearch", true);
user_pref("extensions.toolbar.mindspark._65Members_.options.homePageEnabled", true);
user_pref("extensions.toolbar.mindspark._65Members_.options.keywordEnabled", true);
user_pref("extensions.toolbar.mindspark._65Members_.options.tabEnabled", true);
user_pref("extensions.toolbar.mindspark._65Members_.weather.location", "10001");
user_pref("extensions.toolbar.mindspark.hp.enabled", false);
user_pref("extensions.toolbar.mindspark.hp.enabled.guid", "");
user_pref("extensions.toolbar.mindspark.lastInstalled", "fromdoctopdf@mindspark.com");
Emptied folder: C:\Users\COMPAQ\AppData\Roaming\mozilla\firefox\profiles\z3nh5omp.default\minidumps [459 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 05/19/2013 at  4:30:22.25
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Hope this works,



#12 gringo_pr

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Posted 18 May 2013 - 10:43 PM


Hello John in Oman

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 John in Oman

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Posted 18 May 2013 - 10:55 PM

I have a free trial AVG and can't find a way to disable it!



#14 John in Oman

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Posted 18 May 2013 - 11:28 PM

OK found it now,  Couldn't see the wood for the trees!



#15 John in Oman

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Posted 18 May 2013 - 11:58 PM

Totally unsuccessful at downloading Comofix and  i am being told it is not a valid Windows 32 operation. I have tried from all the three links twice on each.   Incidentally each time i Save a file, it goes into my documents and then from there into downloads.  Therein may partly lay the problem!






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