I have a Dell Inspiron 1545 running Windows 7. Today I tried to use the webcam and it wouldn't work. The waiting signal (blue spinning circle) just kept going but the screen stayed black. Then I started getting messages that a USB port on my computer wasn't working properly. I went to the Dell website to run a webcam diagnostic.
This is what they said:
"Dell PC Diagnostics did not identify any hardware faults.
Good news! No hardware issues were found during the scan. If you’re still experiencing problems with your system you might try one of the following steps:
• Perform a System Restore to revert back to a previous configuration before the problem began
• Visit the Drivers and Downloads page to ensure your system is up to date
• Check the Troubleshooting page for hot topics or top solutions related to the issue you’re experiencing
Depending on the outcome of tests performed during the scan, additional troubleshooting may also be available in the test summary below. Scroll down to view these results.
Capture To Screen Test Passed
Capture To File Test Passed"
This same problem happened about 4-5 months ago when I was getting help for the prioritize VPN virus/malware(?). The moderator sent me a link where I could download the drivers and it worked great! However, I don't have the link anymore.
I do have the CD that came with my computer though. So I uninstalled the driver for the webcam and tried to use the CD to re install; it turns out there is also something wrong with my CD driver (it says the CD is blank and wants me to indicate if I want to use it like a USB or make it re-writable).
I tried to find the driver online but ended up falling prey to one of those schemes where you have to download 20 other programs in the hopes of getting what you want but never do. I know I should know better, but it was cleverly disguised. This led to problems very reminiscent of my prioritize VPN fiasco. So I decided the best course of action would be to restore to a prior point in time. Which I did. My computer tells me it was successful. While the DELL webcam center icon is back nothing happens when I click on it. Literally nothing.
I would appreciate any help or guidance you could give me.
If this is the wrong forum to post in I apologize and hope someone can point me in the right direction.
Thank you in advance!
Edited by hamluis, 18 May 2013 - 07:09 AM.
Moved from Win 7 to Internal Hardware - Hamluis.