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Services.exe using 90-100% CPU, mouse does not work

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#1 Crim


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Posted 17 May 2013 - 05:06 PM

Hi everyone.



About three years ago, my family's main computer became unusable and we didn't know why.

We bought a new computer and stopped using it.



I need to be able to use the computer and access information that was on it before.

The computer has a process named "services.exe" which uses 90-100% of the CPU constantly.

My mouse is not being recognised, and I've tried a total of three mouses. I attempted to go into the "Hardware" section; but it won't load. Just freezes.

This may have been innopropriate; but I ran ComboFix. It didn't fix the issue.

I had AVG Free - which I force uninstalled with Revo uninstaller.

It can still connect to the internet, I haven't attempted to launch a browser though.


Any suggestions on what to do?



It would be easier to resolve the mouse problem first; in the mean time I've started using MouseKeys but it's painfull.

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#2 Broni


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Posted 17 May 2013 - 08:27 PM

Since you ran Combofix...


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

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