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Graphics problem after Windows update


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#1 GP3

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Posted 17 May 2013 - 12:05 PM

I downloaded a Windows update which included optional AMD updates.  Since then, I'm having graphics problems when playing games on Facebook.  It also updated IE to 10 even when I unchecked the box.

 

I did a Windows System Recovery but it's still not fixed.

 

I'm running Windows 7 x64 and have Norton 360 and use CCleaner on a regular basis.  I was using AdAware but uninstalled it when I got a pop-up from Norton about a conflict.  Earlier today I installed Malwarebyte with no threats detected in a Quick Scan.  I try to be diligent but I guess something got by me.

 

If you need any other info, please let me know.

 

Thanks.

Nancy


Edited by hamluis, 22 May 2013 - 07:36 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Anshad Edavana

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Posted 17 May 2013 - 01:37 PM

Hi

 

updating drivers from Windows update should be done only if there is no updated driver is available from the manufacturer's site (or you have a problem with the driver provided by manufacturer). If you have a desktop, ATI and NVidia drivers can be downloaded from their site.

 

So uninstall the AMD driver currently installed (control Panel --> Programs) and download the latest driver from below link.

 

http://support.amd.com/us/gpudownload/Pages/index.aspx



#3 dc3

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Posted 17 May 2013 - 02:07 PM

When I'm going to install a update I make it a practice to set a new restore point so that if something happens that goes awry or I can simply do a System Restore.  It's worth thinking about for the future.

 

You can always go into the Control Panel under Uninstall or change a program and delete the updates.  In the upper left corner you should see "View installed updates, click on this to access the updates.

 

Please post the make and model of this computer.

 

I see that you use CCleaner, just for the record BleepingComputer does not endorse the use of registry cleaners.

 

The following was originally posted by Animal, one of our Site Administrators.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

    * Ed Bott's Webog: Why I don’t use registry cleaners
    * Do I need a Registry Cleaner?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 GP3

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Posted 17 May 2013 - 03:13 PM

I'm on HP p-7 1154, AMD A6-3600 APU with Radeon HD Graphics - the only AMD program I see in the Control Panel/Uninstall is the AMD Catalyst Install Manager.

 

And, under "installed updates" there are only Microsoft updates listed.



#5 Anshad Edavana

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Posted 17 May 2013 - 11:02 PM

Hi

 

Removing AMD catalyst Manager will remove the AMD chipset driver including graphics. Follow the below steps.

 

1 ) Download the driver before uninstall. Here is the driver download page of your model.

 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5157024#N191

 

2 ) Create a system restore point and uninstall the AMD catalyst install manager. Install the driver downloaded.



#6 GP3

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Posted 18 May 2013 - 11:02 AM

OK - I did that - now I'm having problems keeping IE10 open - it keeps having to recover the page.

 

Do I need to install anything other than the driver?  I uninstalled EVERYTHING from the AMD Catalyst Manager.

 

Thanks for your help BTW.



#7 GP3

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Posted 18 May 2013 - 11:26 AM

Catalyst™ Install Manager
Installation Report
05/18/13 11:49:56
  Hardware information   Name AMD Radeon HD 6530D Manufacturer Advanced Micro Devices, Inc. Device ID 0x964a Vendor ID 0x1002 Class Code 0x030000 Revision ID 0x00 Subsystem ID 0x2acd Subsystem vendor ID 0x103c Other hardware Existing packages AMD Catalyst Install Manager AMD APP SDK Runtime AMD Display Driver Microsoft Visual C++ 2010 Redistributable AMD Steady Video Plug-In AMD Accelerated Video Transcoding AMD Drag and Drop Transcoding AMD Media Foundation Transcoders AMD VISION Engine Control Center Packages for uninstall
AMD APP SDK Runtime Final Status: Success Version of Item: 10.0.938.2 Size: 90 Mbytes AMD Display Driver Final Status: Success Version of Item: 12.104.0.0000 Size: 90 Mbytes AMD Steady Video Plug-In Final Status: Success Version of Item: 2.06.0000 Size: 1 Mbytes AMD Accelerated Video Transcoding Final Status: Success Version of Item: 12.10.100.30328 Size: 3 Mbytes AMD Drag and Drop Transcoding Final Status: Success Version of Item: 2.00.0000 Size: 1 Mbytes AMD Media Foundation Transcoders Final Status: Success Version of Item: 1.0.80328.2204 Size: 1 Mbytes AMD VISION Engine Control Center Final Status: Success Version of Item: 2013.0328.2218.38225 Size: 150 Mbytes
Other detected devices   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1705 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x1705 Subsystem vendor ID 0x1022   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1707 Vendor ID 0x1022 Class Code 0x060400 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1709 Vendor ID 0x1022 Class Code 0x060400 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x170a Vendor ID 0x1022 Class Code 0x060400 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x7801 Vendor ID 0x1022 Class Code 0x010601 Revision ID 0x40 Subsystem ID 0x2acd Subsystem vendor ID 0x103c   Manufacturer Advanced Micro Devices, Inc. Device ID 0x780b Vendor ID 0x1022 Class Code 0x0c0500 Revision ID 0x13 Subsystem ID 0x2acd Subsystem vendor ID 0x103c   Manufacturer Advanced Micro Devices, Inc. Device ID 0x780d Vendor ID 0x1022 Class Code 0x040300 Revision ID 0x01 Subsystem ID 0x2acd Subsystem vendor ID 0x103c   Manufacturer Advanced Micro Devices, Inc. Device ID 0x780f Vendor ID 0x1022 Class Code 0x060401 Revision ID 0x40 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x7806 Vendor ID 0x1022 Class Code 0x080501 Revision ID 0x00 Subsystem ID 0x7806 Subsystem vendor ID 0x1022   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1700 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x43 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1701 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1702 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1703 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1704 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1718 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1716 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1719 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000
Error messages

#8 Anshad Edavana

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Posted 18 May 2013 - 03:13 PM

Hi

 

Is there any devices with yellow mark in device manager ?

 

To open device manager follow the steps.

 

To open Device Manager by using the command line

  • At a command prompt, in the Start Search box, or in the Run box, type the following command:

     
     
    mmc devmgmt.msc

 

To open Computer Management by using the Windows interface

  1. Click Start, then right-click Computer, and then click Manage.

     2.  Click Device Manager in the navigation pane.

 

​Check if there is any yellow question marked or exclamation marked items.

 

 

How other browsers work ? . Try Google chrome instead of IE.



#9 GP3

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Posted 18 May 2013 - 05:23 PM

Before you responded, I got a pop-up from AMD and it told me what to update/install. So I think I'm OK with that.

 

I uninstalled IE10 and went back to IE9.

 

Now my PC and monitor go to sleep on Restart and I need to do a cold boot to get anything up and running.

 

Here is one of my events:

 

Log Name: ACEEventLog
Source: ACEEventLogSource
Date: 5/18/2013 5:13:13 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nancy-HP
Description:
0000000033: 2013-05-18 17:13:13:373 Exception <UpdateJumpLists>: A valid active Window is needed to update the Taskbar
Exception Called by: ATI.ACE.CLI.Component.Dashboard.DBFavouritesSectionVMController::DoSetTree processID:05608 threadID:(CCCThreadNew:Dashboard) domainName:(CCC.exe ) assemblyName:(CLI.Component.Dashboard, Version=4.0.0.0, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ACEEventLogSource" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-18T21:13:13.000000000Z" />
<EventRecordID>25598</EventRecordID>
<Channel>ACEEventLog</Channel>
<Computer>Nancy-HP</Computer>
<Security />
</System>
<EventData>
<Data>0000000033: 2013-05-18 17:13:13:373 Exception &lt;UpdateJumpLists&gt;: A valid active Window is needed to update the Taskbar
Exception Called by: ATI.ACE.CLI.Component.Dashboard.DBFavouritesSectionVMController::DoSetTree processID:05608 threadID:(CCCThreadNew:Dashboard) domainName:(CCC.exe ) assemblyName:(CLI.Component.Dashboard, Version=4.0.0.0, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
</Data>
</EventData>
</Event>

 

I just want my computer to work the way it was before all this update mess!!!!!!!!!!!



#10 Anshad Edavana

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Posted 18 May 2013 - 11:54 PM

Hi

 

Can you see any AMD driver updates in Windows updates ?  

 

  1. pen Windows Update by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818. In the search box, type Update, and then, in the list of results, click Windows Update.

  2. In the left pane, click View update history.

 

Next step we can do is to restore the system to a date prior to all this happened. Follow the below guide and restore the system.

 

http://www.sevenforums.com/tutorials/700-system-restore.html



#11 GP3

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Posted 19 May 2013 - 03:20 PM

Yes I do see AMD updates.

 

The earliest restore date is AFTER all this happens? Do restore dates reset or are they replaced by newer ones?

 

Now I can't open the games I have saved on my PC. And IE is freezing.

 

Please help me. I don't know if it's the driver problem anymore.

 

Is there a "list" I can post to show all the activity since a certain date?



#12 GP3

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Posted 19 May 2013 - 10:19 PM

I was going back over your suggestions and I just noticed in Device Manager under Processors there are 4 exactly the same entries of AMD A6-3600 APU with Radeon HD Graphics.  Can I uninstall 3 of them?  Maybe that's the problem???



#13 Anshad Edavana

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Posted 19 May 2013 - 11:01 PM

Hi 

 

AMD A6 is a quad core CPU and that is why you are seeing 4 CPU under processor category. Don't uninstall them. Follow the below steps and see if it helps.

 

1 ) Uninstall all AMD driver updates you can see in Windows updates. Refer this tutorial about uninstalling update -

 

   http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

  

 

2 )Delete the folder "AMD" or "ATI" from the root of the C drive.  Now uninstall AMD graphics driver from "Control Panel--> Programs" and restart. You should have "Standard VGA Adapter"  under display driver.

 

3 ) Now download and install the latest driver from AMD site. Here is the direct download link -

 

http://www2.ati.com/drivers/13-4_vista_win7_win8_64_dd_ccc_whql.exe



#14 GP3

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Posted 20 May 2013 - 10:28 AM

The AMD driver updates that WERE in installed updates are no longer there.  The only AMD on the Programs list in the Control Panel is AMD Catalyst Install Manager.

 

Also, I noticed that my PC is VERY quiet all of a sudden.  I used to hear it working now it's mute.



#15 Anshad Edavana

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Posted 20 May 2013 - 12:15 PM

Hi

 

Uninstall the "AMD Catalyst install manager" and that will remove the current driver. Then proceed to install the latest driver.

 

Since you are not running any games now, your PC may be in a controlled temperature state. Both CPU and graphic card fans are spinning in low RPM rate and that is why  it is in a quiet state.

 

Once the driver is updated, play some movies and games to make sure graphic driver is up and running. Don't bother about the IE issue now. Our first priority is to fix the video driver.


Edited by Anshad Edavana, 20 May 2013 - 12:16 PM.





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