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Need Help With Infection Issue


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8 replies to this topic

#1 Monica1971

Monica1971

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Posted 16 May 2013 - 07:40 PM

I have followed instructions on this post  I have a few questions
the mbar.exe
didn't run as an administrator I'm going to post my results   thank you I'm not to hip on computer ugh
 

*Moderator Edit: Split from http://www.bleepingcomputer.com/forums/t/494275/hello-my-name-is-paul-and-my-pc-is-infected/ ~ Queen-Evie*

Edited by Queen-Evie, 16 May 2013 - 08:22 PM.


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#2 Monica1971

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Posted 16 May 2013 - 07:46 PM

 Results of screen317's Security Check version 0.99.63 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/

Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton Security Suite  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java 7 Update 21 
 Adobe Flash Player 11.7.700.202 
 Adobe Reader XI 
 Mozilla Firefox (20.0.1)
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
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#3 Monica1971

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Posted 16 May 2013 - 07:48 PM

Farbar Service Scanner Version: 14-04-2013
Ran by Monica (administrator) on 16-05-2013 at 15:29:02
Running from "C:\Users\Monica\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
******************************

**********************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
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#4 Monica1971

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Posted 16 May 2013 - 07:51 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Monica (administrator) on 16-05-2013 at 15:44:24
Running from "C:\Users\Monica\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
******************************

*********************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MonicaM
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 22-1A-04-EE-84-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 70-1A-04-EE-84-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1166:183:fd62:642f%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, May 15, 2013 9:48:07 AM
   Lease Expires . . . . . . . . . . : Friday, May 17, 2013 8:02:53 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 326113796
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1E-CF-CF-00-26-2D-BB-1E-DC
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-2D-BB-1E-DC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.ca.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cfe:15da:b3eb:93d7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2cfe:15da:b3eb:93d7%19(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  75.75.75.75

Name:    google.com
Addresses:  2607:f8b0:4005:802::1007
      74.125.224.64
      74.125.224.68
      74.125.224.78
      74.125.224.71
      74.125.224.72
      74.125.224.70
      74.125.224.65
      74.125.224.69
      74.125.224.67
      74.125.224.73
      74.125.224.66


Pinging google.com [74.125.224.133] with 32 bytes of data:
Reply from 74.125.224.133: bytes=32 time=20ms TTL=54
Reply from 74.125.224.133: bytes=32 time=17ms TTL=54

Ping statistics for 74.125.224.133:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 20ms, Average = 18ms
Server:  cdns01.comcast.net
Address:  75.75.75.75

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=320ms TTL=47
Reply from 98.138.253.109: bytes=32 time=330ms TTL=47

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 320ms, Maximum = 330ms, Average = 325ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...22 1a 04 ee 84 d3 ......Microsoft Virtual WiFi Miniport Adapter
 11...70 1a 04 ee 84 d3 ......Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 2d bb 1e dc ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.101     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.101    281
    192.168.1.101  255.255.255.255         On-link     192.168.1.101    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.101    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.101    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.101    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 19     58 2001::/32                On-link
 19    306 2001:0:5ef5:79fb:2cfe:15da:b3eb:93d7/128
                                    On-link
 11    281 fe80::/64                On-link
 19    306 fe80::/64                On-link
 11    281 fe80::1166:183:fd62:642f/128
                                    On-link
 19    306 fe80::2cfe:15da:b3eb:93d7/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2013 11:07:26 AM) (Source: MsiInstaller) (User: MonicaM)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.

Error: (05/16/2013 11:04:54 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 20.0.1.4847 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: bf0

Start Time: 01ce51a8f83ab387

Termination Time: 546

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 1677c8f4-be53-11e2-9efa-00262dbb1edc

Error: (05/16/2013 09:46:11 AM) (Source: MsiInstaller) (User: MonicaM)
Description: Product: Adobe Download Assistant -- Error 1925. You do not have sufficient privileges to complete this installation for all users of the machine.  Log on as administrator and then retry this installation.

Error: (05/16/2013 09:43:17 AM) (Source: MsiInstaller) (User: MonicaM)
Description: Product: Adobe Download Assistant -- Error 1730. You must be an Administrator to remove this application. To remove this application, you can log on as an Administrator, or contact your technical support group for assistance.

Error: (05/16/2013 02:57:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8175

Error: (05/16/2013 02:57:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8175

Error: (05/16/2013 02:57:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/16/2013 01:48:21 AM) (Source: MsiInstaller) (User: MonicaM)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.

Error: (05/16/2013 01:21:17 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {3bc7c090-e903-47e6-91af-7e7f40ae7744}

Error: (05/15/2013 11:39:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35151939


System errors:
=============
Error: (05/16/2013 08:02:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IDVaultSvc service.

Error: (05/14/2013 11:07:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IDVaultSvc service.

Error: (05/14/2013 08:15:05 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:58 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:52 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:45 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:38 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:31 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:25 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (05/14/2013 08:14:18 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.7.0.1530)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Shockwave Player (Version: 11.0)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
AntiLogger SDK version 1.5.6.849 (Version: 1.5.6.849)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 9.0)
BitTorrent (Version: 7.8.0.29545)
bl (Version: 1.0.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.98.60.50)
Constant Guard Protection Suite (Version: 1.13.424.2)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink DVD Suite (Version: 7.0.2111)
CyberLink MediaShow (Version: 4.1.3325)
CyberLink PowerDVD 8 (Version: 8.0.1.1005)
D110 (Version: 140.0.142.000)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
GPBaseService2 (Version: 140.0.211.000)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Games (Version: 1.0.0.71)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.11502)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Quick Launch Buttons (Version: 6.50.13.1)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.005.000.002)
HP User Guides 0156 (Version: 1.02.0001)
HP Wireless Assistant (Version: 3.50.9.1)
HPAppStudio (Version: 140.0.95.000)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2302)
iTunes (Version: 11.0.2.26)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2111)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.43.12698)
Network64 (Version: 140.0.212.000)
Network64 (Version: 140.0.221.000)
Norton Security Suite (Version: 20.2.0.19)
ph (Version: 1.0.0)
Power2Go (Version: 6.0.3311)
PowerDirector (Version: 7.0.3311)
PowerISO (Version: 5.5)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QLBCASL (Version: 6.40.17.2)
QuickTransfer (Version: 140.0.98.000)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0007)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Recovery Manager (Version: 5.5.2202)
Revo Uninstaller 1.94 (Version: 1.94)
Scan (Version: 140.0.77.000)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.211.000)
Status (Version: 140.0.212.000)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Toolbox (Version: 140.0.424.000)
TrayApp (Version: 140.0.212.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebReg (Version: 140.0.212.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)

========================= Devices: ================================

Name: Xbox 360
Description: Xbox 360
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart D110 series
Description: Photosmart D110 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 73%
Total physical RAM: 1979.2 MB
Available physical RAM: 530.1 MB
Total Pagefile: 3958.39 MB
Available Pagefile: 1176.74 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:220.4 GB) (Free:145.19 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.29 GB) (Free:2.02 GB) NTFS

========================= Users: ========================================

User accounts for \\MONICAM

Administrator            Guest                    Maisy                   
Monica                  


**** End of log ****


Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.16.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
Monica :: MONICAM [administrator]

5/16/2013 3:49:24 PM
mbam-log-2013-05-16 (15-49-24).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 240265
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

cleardot.gif


Rkill 2.4.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/16/2013 04:54:08 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
 C:\Users\Monica\Desktop\

rkill\rkill-05-16-2013-04-54-17.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

 * FontCache => %SystemRoot%\system32\svchost.exe -k LocalService [Incorrect ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 05/16/2013 04:54:31 PM
Execution time: 0 hours(s), 0 minute(s), and 23 seconds(s)

Edited by Monica1971, 16 May 2013 - 08:11 PM.


#5 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:10:46 AM

Posted 17 May 2013 - 01:52 AM

Hello I posted earlier & not sure why my post where incomplete I'm here to try again I'm sorry I'm not computer savy ugh I also have done a system restoral should I wait till up dates have installed?

 Results of screen317's Security Check version 0.99.63  
 Windows 7  x64 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 15  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (21.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 

Farbar Service Scanner Version: 14-04-2013
Ran by MONICAM (administrator) on 16-05-2013 at 23:58:18
Running from "C:\Users\MONICAM\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2009-07-13 16:25] - [2009-07-13 18:45] - 1898576 ____A (Microsoft Corporation) 912107716BAB424C7870E8E6AF5E07E1

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 

MiniToolBox by Farbar  Version:21-04-2013
Ran by MONICAM (administrator) on 17-05-2013 at 00:02:54
Running from "C:\Users\MONICAM\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MONICA
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 70-1A-04-EE-84-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-2D-BB-1E-DC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:558:6012:33:752b:f03f:b680:15dc(Preferred)
   Lease Obtained. . . . . . . . . . : Thursday, May 16, 2013 9:54:41 PM
   Lease Expires . . . . . . . . . . : Monday, May 20, 2013 7:50:06 PM
   Link-local IPv6 Address . . . . . : fe80::6cd4:830a:f2b1:7ffc%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 76.20.108.40(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.254.0
   Lease Obtained. . . . . . . . . . : Thursday, May 16, 2013 9:54:43 PM
   Lease Expires . . . . . . . . . . : Sunday, May 19, 2013 9:34:06 AM
   Default Gateway . . . . . . . . . : fe80::201:5cff:fe3d:ee41%11
                                       76.20.108.1
   DHCP Server . . . . . . . . . . . : 69.252.97.5
   DHCPv6 IAID . . . . . . . . . . . : 234888982
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1E-CF-CF-00-26-2D-BB-1E-DC
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.ca.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7E8C06AC-17C8-4F6D-AE9D-0CFEFCA7885A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:44a:3043:b3eb:93d7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::44a:3043:b3eb:93d7%16(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:558:feed::1

Name:    google.com
Addresses:  2607:f8b0:4005:800::1008
      74.125.239.104
      74.125.239.101
      74.125.239.103
      74.125.239.105
      74.125.239.99
      74.125.239.97
      74.125.239.98
      74.125.239.100
      74.125.239.110
      74.125.239.96
      74.125.239.102


Pinging google.com [2607:f8b0:4005:800::1009] with 32 bytes of data:
Reply from 2607:f8b0:4005:800::1009: time=18ms
Reply from 2607:f8b0:4005:800::1009: time=15ms

Ping statistics for 2607:f8b0:4005:800::1009:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 18ms, Average = 16ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=52ms TTL=50
Reply from 206.190.36.45: bytes=32 time=51ms TTL=50

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 52ms, Average = 51ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...70 1a 04 ee 84 d3 ......Atheros AR9285 802.11b/g/n WiFi Adapter
 11...00 26 2d bb 1e dc ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      76.20.108.1     76.20.108.40     20
      76.20.108.0    255.255.254.0         On-link      76.20.108.40    276
     76.20.108.40  255.255.255.255         On-link      76.20.108.40    276
    76.20.109.255  255.255.255.255         On-link      76.20.108.40    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      76.20.108.40    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      76.20.108.40    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    276 ::/0                     fe80::201:5cff:fe3d:ee41
  1    306 ::1/128                  On-link
 16     58 2001::/32                On-link
 16    306 2001:0:9d38:6ab8:44a:3043:b3eb:93d7/128
                                    On-link
 11    276 2001:558:6012:33:752b:f03f:b680:15dc/128
                                    On-link
 11    276 fe80::/64                On-link
 16    306 fe80::/64                On-link
 16    306 fe80::44a:3043:b3eb:93d7/128
                                    On-link
 11    276 fe80::6cd4:830a:f2b1:7ffc/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (05/16/2013 09:22:48 PM) (Source: Service Control Manager) (User: )
Description: The CGPS Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/16/2013 08:50:11 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.1)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Adobe Shockwave Player (Version: 11.0)
AntiLogger SDK version 1.5.6.849 (Version: 1.5.6.849)
Atheros Driver Installation Program (Version: 5.2)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Conexant HD Audio (Version: 4.98.6.51)
Constant Guard Protection Suite (Version: 1.13.506.2)
CyberLink DVD Suite (Version: 7.0.2111)
CyberLink MediaShow (Version: 4.1.3325)
CyberLink PowerDVD 8 (Version: 8.0.1.1005)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Games (Version: 1.0.0.71)
HP Quick Launch Buttons (Version: 6.50.7.1)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing (Version: 131.1.35898)
HP Support Assistant (Version: 4.2.5.3)
HP Update (Version: 5.001.000.014)
HP User Guides 0156 (Version: 1.02.0001)
HP Wireless Assistant (Version: 3.50.9.1)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1872)
Java™ 6 Update 15 (64-bit) (Version: 6.0.150)
Java™ 6 Update 15 (Version: 6.0.150)
Java™ SE Development Kit 6 Update 15 (64-bit) (Version: 1.6.0.150)
Junk Mail filter update (Version: 14.0.8089.726)
LabelPrint (Version: 2.5.2111)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 14.0.1468.721)
muvee Reveal (Version: 7.0.43.11502)
Norton Online Backup (Version: 1.2.20.0)
Norton Security Suite (Version: 20.1.0.24)
Power2Go (Version: 6.0.3311)
PowerDirector (Version: 7.0.3311)
QLBCASL (Version: 6.40.17.2)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0007)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Recovery Manager (Version: 5.5.2202)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Update for Microsoft Office Word 2007 (KB974631)
Update for Office 2007 (KB934528)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 1979.2 MB
Available physical RAM: 257.12 MB
Total Pagefile: 3958.39 MB
Available Pagefile: 600.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:220.4 GB) (Free:192.67 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.29 GB) (Free:2.02 GB) NTFS

========================= Users: ========================================

User accounts for \\MONICA

Administrator            Guest                    MONICAM                  


**** End of log ****
 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.17.03

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
MONICAM :: MONICA [administrator]

Protection: Enabled

5/17/2013 12:22:05 AM
mbam-log-2013-05-17 (00-22-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 209571
Time elapsed: 6 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/17/2013 at 02:49 AM

Application Version : 5.6.1020

Core Rules Database Version : 10413
Trace Rules Database Version: 8225

Scan type       : Quick Scan
Total Scan Time : 00:31:06

Operating System Information
Windows 7 Home Premium 64-bit (Build 6.01.7600)
UAC On - Limited User

Memory items scanned      : 565
Memory threats detected   : 0
Registry items scanned    : 60206
Registry threats detected : 0
File items scanned        : 10373
File threats detected     : 52

Adware.Tracking Cookie
    www.googleadservices.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .247realmedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    oasc09.247realmedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .doubleclick.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .at.atwola.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .ru4.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .ru4.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    account.norton.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .account.norton.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .account.norton.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .account.norton.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .specificclick.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .burstnet.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .casalemedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .interclick.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .adserver.adtechus.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .interclick.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .interclick.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .realmedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .realmedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    network.realmedia.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .clickfuse.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .oracle.112.2o7.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .doubleclick.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    track.prd.inpwrd.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .imrworldwide.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .imrworldwide.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .collective-media.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .collective-media.net [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.google.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    accounts.google.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .atdmt.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
    .c1.atdmt.com [ C:\USERS\MONICAM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\E503AGL0.DEFAULT\COOKIES.SQLITE ]
Wow this is not cool can you help

Edited by hamluis, 17 May 2013 - 06:42 AM.


#6 Broni

Broni

    The Coolest BC Computer


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Posted 17 May 2013 - 12:21 PM

You're not saying what your computer issues are.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Monica1971

Monica1971
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Posted 20 May 2013 - 10:16 PM

It runs very slow & seems like it is infected plus I had to factory restore some programs would not unistall & I had bluetooth option & now its gone



#8 Broni

Broni

    The Coolest BC Computer


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Posted 20 May 2013 - 10:26 PM

I don't see anything malicious there.

 

I suggest you start new topic in Windows forum.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


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Posted 21 May 2013 - 12:32 AM

I noticed this in your log

Constant Guard Protection Suite (Version: 1.13.506.2)

Please go to Add Remove programs, find Constant Guard in the list, and uninstall it. REMOVING CONSTANT GUARD WILL NOT AFFECT NORTON IF YOU INSTALLED THE FREE NORTON COMCAST OFFERS TO CUSTOMERS.

Each is a separate component of the Constant Guard suite. The Constant Guard portion is not an antivirus or firewall.

Constant Guard could be a reason why your computer is running slow. Constant Guard has caused this for others. They have posted about it in the Comcast help forums.
Unfortuately the only way to find out is to uninstall it.

It's also possible that Norton could be a cause and again the only way to find out is to uninstall it. If it is not the culprit you can reinstall if from here http://constantguard.comcast.net/norton-security-suite/ without Constant Guard. Just say NO THANKS when you get the pop up that says
 

Comcast recommends first downloading the Constant Guard Protection Suite, to help protect your personal information like banking account numbers and credit cards while online.


If Norton is the cause install a different antivirus such as Microsoft Security Essentials. Also make sure the Windows firewall is enabled if you do not reinstall Norton.

Edited by Queen-Evie, 21 May 2013 - 01:01 AM.





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