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Shut off suddenly to a blue screen -- is this bad?


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#1 James T Kirk

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Posted 16 May 2013 - 07:11 PM

Hello computer people, how is everyone today? :welcome:
 
I thought it was kind of strange.
My computer shut off by itself suddenly.
And then went to a blue screen.
 
I don't know what is going on, but this doesn't look good.
This isn't normal is it?
 
Does anybody know anything about this? :clapping:


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#2 jhayz

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Posted 16 May 2013 - 09:32 PM

Please post the one time (?) bluescreen error next time. Check if there is a created dump file in C:\Windows\minidump folder

To check for the latest date :

* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.


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#3 James T Kirk

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Posted 17 May 2013 - 10:01 PM

JhayZ,
Hello, nice to make your acquaitance.
Thanks for the reply.
 
It is a Dell Inspirion 5000e.
 
The Blue Screen keeps happening.
Usually the message is the same.
Almost every time, the blue screen flashes past so quickly that I don't have time to read it.
However -- there was one time that it did stay on the screen for one minute. 
I wasn't able to record all of the information, but I did get the general gist of it.
And another time as it flashed across the screen quickly, I glimpsed this same "file" error, but not the "reason why descrip"
 
The error message that I recieved was as follows:
"The problem seems to be caused by the following file" -- this is a guess, I wasn't able to read the whole thing.
What I did see was: "atapi.sys" at the bottom.
I think this is the most common blue screen error.
The next part of the error message may have been in only one blue screen error message, and is, as follows:
Something to the effect of "kernal page error".
 
However, another time, and I thought this odd, I received a DIFFERENT blue screen error message:
"page fault in nonpaged area", and
"The problem seems to be caused by the following file: setupdd.sys"
 
And as far as the "mini dump" file goes -- I looked.
There are two files there, but none of them can be opened, even with notepad, or at least are not readable like a log file.
There was no log file to examine!!
 
Captain Kirk


#4 jhayz

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Posted 17 May 2013 - 10:40 PM

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below. If not, configure kernel memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use Kernel memory dump
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :

> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
 


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#5 jamiep87

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Posted 18 May 2013 - 02:58 PM

A good program called "whocrashed" will analyse the crash dumps and give you more info and what caused them



#6 James T Kirk

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Posted 18 May 2013 - 10:22 PM

Thanks JamieP87,
 
JhayZ,
[Note that my HD died and so I am using another HD (therefore I installed windows, so the other logs are no longer accessible, unless of course, by chance, you know how to recover data from a HD). This is why only two "logs" show up here. There would have been about 5 or more]
[And by the way, I'm glad you clarified "what" a log file was because I thought log files were only in .txt files and marked specifically with the log title in the name of the file. Therefore the .dmp files obviously did not look like a log file]
 
I found another way to find out more information about the blue screen information.
Here is what I found:
The errors were caused by a "Page Fault in Nonpaged Area."
By the driver: "atidvai.dll"
File names:
"Mini51713-02.dmp"
"Mini51713-01.dmp"
 
With all this information, do you still want me to upload the zip file to box.com?
 
Captain Kirk :bounce:


#7 jhayz

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Posted 19 May 2013 - 07:53 PM

The driver for your GPU card should be replaced/reinstalled or updated. Any hardware or software changes  before the bluescreen? Do you still experience the  bluescreen error?

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


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#8 James T Kirk

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Posted 21 May 2013 - 01:02 AM

JhayZ,
Hello There! :grinner:
 
The computer runs just fine inbetween blue screen messages.
And the blue screens only come about once every couple of days or weeks at a time.
But the computer has been experiencing turning off more frequently this last week.
 
I am still experiencing the blue screen, however, the last time that my computer shut off suddenly,
there was no blue screen at all -- just a loss of all power immediately.
Except a green power light still appeared on the computer, even when the screen was black.
 
That speccy program is really nice.
Thanks alot man.
Here's what I found.
 
The video card is a ATI Mobility 128 AGP 2X
 
If you still want that snapshot, let me know, though I didn't find any other useful information!
 
Captain Kirk


#9 jhayz

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Posted 21 May 2013 - 01:15 AM

Please post the snapshot URL link. It sure looks like a graphics card issue.


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#10 James T Kirk

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Posted 22 May 2013 - 10:56 PM

JhayZ,
 
Okay, I posted the pictures with this post.
 
Don't think there is anymore information than what I have already told you, but here it is anyways.
Hope this will help.
 
I also included the previous one that you were curious about as well.
 
EDIT:
I was not allowed to post pictures from this web site -- I do not know how I am going to show them to you. I am running a PIII, with XP. What else do you need to know? I had to remove the pictures so that I can post this reply.
 
MODERATOR:
I was not allowed to post pictures from Box.com web drive. Is Box.com a dangerous web site? I gave them my email address. Should I be worried?

 

Captain Kirk

Edited by James T Kirk, 22 May 2013 - 10:57 PM.


#11 James T Kirk

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Posted 24 May 2013 - 01:53 AM

JhayZ,
 
How do I post pictures from Box.com on this forum?
 
MODERATOR:
How do I post pictures in my replies? Can I paste them in?
 
Captain Kirk


#12 jhayz

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Posted 24 May 2013 - 08:52 AM

You need to provide the URL clickable link as provided in the Speccy instructions in my previous post.


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#13 James T Kirk

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Posted 25 May 2013 - 03:52 AM


Howdy JhayZ
 
1. When I right click on the bmp image file, in the pop up menu, there is no option to "send to desktop".
[I manually put them there. That is where they are now]
2. When you speak of the "Publish Snapshot" option, you are talking about the option that is only available inside the running program of Speccy?
[If this creates a picture image, I already have that -- I took the shot with another program]
 
JhayZ
"On your next reply, right-click on a empty space and click Paste on reply box then click Post." :bubbles:
 
In your instructions, by "empty space", you are referring to the bleepingcomputer forum reply post area?
And as far as the "Paste", you mean just simply paste the picture into the bleepingcomputer reply box?
By "post", you mean then post a reply from the bleepingcomputer forum with the picture inside of it?

 

Here is the box.com address of the pictures #1 & #2 that you requested.
I don't know how to make them into links.
No one ever told me how to.
 

https://www.box.com/files/0/f/0/1/f_8255292176

 
 

Captain Kirk
 

 


Edited by James T Kirk, 25 May 2013 - 03:53 AM.


#14 jhayz

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Posted 26 May 2013 - 08:16 PM

With all this information, do you still want me to upload the zip file to box.com?

 

Sorry for the delay. Do you still experience the same bluescreen error message? If yes, please zip the dump logs and upload them at box.com site and click on the share option. Paste the URL link so I could download it and check if there is a specific fault code.

 

From post #7 -Speccy

  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot - Click 'Yes'

. Another Publish Snapshot dialogue box will appear, then right-click the highlighted http speccy URL link then click copy.
. On your reply box here at bleeping computer, right-click on a empty space and click Paste then click Post.


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#15 James T Kirk

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Posted 27 May 2013 - 12:51 AM

JhayZ,

How are you doing today?

Glad you made it back.

 

The last couple of times I did not get ANY blue screen :clapping: ..........

Did you look at the pictures from the links I provided? :bubbles:

 

I am running XP.
I installed the W2000 video driver.
 
I don't think that the problem was the video driver.
Or rather, there may be two problems instead.
One being the video driver possibly.
And the other being something else.
 
The reason for this speculation is that the computer has been shutting off more frequently lately.
As in once a day.
And the last time that I used it, it shut off by itself 2 times in the same day.
Another reason that I have for this is due to fact that the last 3 times, none of them included a blue screen at all!
The computer just simply shut off by itself suddenly.
 
To further illustrate this notion, I will also mention that one of the times that it shut off by itself suddenly, it happened while I was reading a .pdf file which does not even require the use of a 3D card. Therefore it seems obvious that it may be more than just the video driver is the problem.
 
Side note:
The computer boots up at 22 degrees.
And levels out at about 55 degrees after running for several hours.
 
Captain Kirk

Edited by James T Kirk, 27 May 2013 - 12:52 AM.





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