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Can't do updates for anything I think it's a virus


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7 replies to this topic

#1 spalladino25

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Posted 16 May 2013 - 06:34 PM

The normal functions of my computer are moving incredible slow and now I can't do updates for windows or for firefox. Nothing seems to work right on my computer. I think it's some kind of infection because this has happened before and it was a virus the last time. Please help.

 

 



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#2 jeffce

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Posted 21 May 2013 - 06:38 AM

Hi and Welcome!!
 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
  • Please be sure to subscribe to this topic so that you can see when there are new responses.
  • IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.
 
Having said that.... vegeta_zps7f4345cf.gifLet's get going!!
----------

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
  • ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt

    Attach.txt
    ----------

    aswmbr-1-1.jpg Please download aswMBR to your desktop.
    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    aswmbrscan.jpg
    Click the image to enlarge it
    ----------

    adwcleaner.jpgAdwCleaner
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • You will be prompted to restart your computer. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

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#3 jeffce

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Posted 23 May 2013 - 03:05 PM

Still need help?

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#4 spalladino25

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Posted 24 May 2013 - 07:25 PM

Yeah sorry I've been sick for the past few weeks. I'll run these scans tonight and get back to you tomorrow. Thank you.



#5 jeffce

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Posted 24 May 2013 - 10:04 PM

Ok....hope you feel better. :)

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#6 jeffce

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Posted 26 May 2013 - 08:08 PM

Still sick? :(

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#7 jeffce

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Posted 29 May 2013 - 03:05 PM

Hello?


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#8 jeffce

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Posted 31 May 2013 - 02:10 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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