I was Referred over here by CatByte. CatByte was assisting me in removing a Nasty thing from my computer. When all was said and done, my MS Office Word (2007) wasn't working right. Despite CatByte's and My best effort, we weren't able to make it work. Here is a link to that Thread: http://www.bleepingcomputer.com/forums/t/494139/zeroaccess-rootkit-would-like-assistance-with-removal/page-2
We tried a few things, including running MS Fixit. Nothing worked. I was unable to actually do any of the registry "fixes" as the folders did not exist.
So here is the issue (sorry I got ahead of myself), When I try to open a .docx file I get an error stating "There was a problem sending the command to the program." It fires up Word but doesn't open the file. If I restart my computer, then the first document i open will work properly but anything after that (including the same document) will throw that error.
I have tried these things:
Run the Repair 2 times
Reinstalled 3 times
right click the word.exe icon > properties > compatibility tab
make sure all the boxes are unchecked
Next check the file associations:
Go to Start orb > control panel > default programs
click on "associate a file type or protocol with a program"
scroll down to .docx > make sure it lists "Microsoft Word Document"
Press the WinKey + R to open a run box:
Copy/paste the following command into the run box > press enter:
reboot the computer, retry Word,
Run the fixit program here: http://support.microsoft.com/kb/921541
The fixit program changed my default printer to MS XPS and claimed to have disabled addins which there shouldn't have been any as far as I know.
Also, I tried the steps (same link as above) listed upto these:
Disable the Startup folder add-ins
Delete the COM add-ins registry keys
Determine which COM add-in program is causing the problem
I was unable to perform the first one. I kept getting an error stating I used improper syntax.. I copy pasted and typed it out multiple times. So, I have no idea what the deal was. As for the other two I started to mention that above, how the folders did not exist in the registry. So I was unable to do it.
Any assistance would be greatly appreciated.