Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Think My laptop is infected


  • Please log in to reply
12 replies to this topic

#1 Monica1971

Monica1971

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 16 May 2013 - 05:40 PM

I installed Malwarebytes removed 3 adware virus but but my laptop just doesnt run the same & my files & folders are everwhere I have Windows 7 64 & 32 Home Premium help

*Moderator Edit: Moved topic from Windows 7 to the appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 16 May 2013 - 06:41 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:04 AM

Posted 16 May 2013 - 06:58 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 10:34 PM

Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 15  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 11.7.700.202  
 Adobe Reader XI  
 Mozilla Firefox (21.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````



#4 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 10:37 PM

Farbar Service Scanner Version: 14-04-2013
Ran by MONICAM (administrator) on 20-05-2013 at 20:36:27
Running from "C:\Users\MONICAM\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================



#5 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 10:44 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by MONICAM (administrator) on 20-05-2013 at 20:40:17
Running from "C:\Users\MONICAM\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MONICA
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 70-1A-04-EE-84-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1166:183:fd62:642f%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, May 20, 2013 7:35:48 PM
   Lease Expires . . . . . . . . . . : Tuesday, May 21, 2013 8:23:00 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 326113796
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1E-CF-CF-00-26-2D-BB-1E-DC
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-2D-BB-1E-DC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.ca.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2041:3ba9:b3eb:93d7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2041:3ba9:b3eb:93d7%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    google.com
Addresses:  2001:4860:4001:803::1007
      74.125.239.33
      74.125.239.41
      74.125.239.40
      74.125.239.35
      74.125.239.37
      74.125.239.34
      74.125.239.38
      74.125.239.32
      74.125.239.36
      74.125.239.39
      74.125.239.46


Pinging google.com [74.125.239.33] with 32 bytes of data:
Reply from 74.125.239.33: bytes=32 time=18ms TTL=54
Reply from 74.125.239.33: bytes=32 time=21ms TTL=54

Ping statistics for 74.125.239.33:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 21ms, Average = 19ms
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=242ms TTL=48
Reply from 98.139.183.24: bytes=32 time=205ms TTL=46

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 205ms, Maximum = 242ms, Average = 223ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms
===========================================================================
Interface List
 13...70 1a 04 ee 84 d3 ......Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 2d bb 1e dc ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.100     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.100    281
    192.168.1.100  255.255.255.255         On-link     192.168.1.100    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.100    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.100    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.100    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:5ef5:79fb:2041:3ba9:b3eb:93d7/128
                                    On-link
 13    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 13    281 fe80::1166:183:fd62:642f/128
                                    On-link
 15    306 fe80::2041:3ba9:b3eb:93d7/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2013 10:00:39 AM) (Source: IDVault) (User: )
Description: IsIDVaultRunning failed Only part of a ReadProcessMemory or WriteProcessMemory request was completed   at System.Diagnostics.NtProcessManager.GetModuleInfos(Int32 processId, Boolean firstModuleOnly)
   at System.Diagnostics.NtProcessManager.GetFirstModuleInfo(Int32 processId)
   at System.Diagnostics.Process.get_MainModule()
   at ..()

Error: (05/19/2013 04:23:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: hpqtra08.exe, version: 140.0.212.0, time stamp: 0x4b03eb8e
Faulting module name: hpqcob08.dll, version: 140.0.323.0, time stamp: 0x4bb3e998
Exception code: 0xc0000417
Fault offset: 0x000201d4
Faulting process id: 0x9e0
Faulting application start time: 0xhpqtra08.exe0
Faulting application path: hpqtra08.exe1
Faulting module path: hpqtra08.exe2
Report Id: hpqtra08.exe3

Error: (05/19/2013 01:53:27 PM) (Source: Application Hang) (User: )
Description: The program ccSvcHst.exe version 12.3.1.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fc4

Start Time: 01ce54476c8d8859

Termination Time: 609

Application Path: C:\Program Files (x86)\Norton Security Suite\Engine\20.3.1.22\ccSvcHst.exe

Report Id: 173acd10-c0c6-11e2-987b-00262dbb1edc

Error: (05/19/2013 01:21:21 PM) (Source: Microsoft-Windows-RestartManager) (User: MONICA)
Description: Application or service 'MSN® Toolbar' could not be shut down.

Error: (05/18/2013 10:47:26 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: MSXML 4.0 SP2 (KB954430) -- Error 1935. An error occured during the installation of assembly component {7B30B69B-0E6C-B7E0-A06B-D6B9ABF34537}. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.MSXML2,type="win32",version="4.20.9870.0",publicKeyToken="6bd6b9abf345378f",processorArchitecture="x86"

Error: (05/17/2013 06:16:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_7_700_202.exe, version: 11.7.700.202, time stamp: 0x51801fef
Faulting module name: FlashPlayerPlugin_11_7_700_202.exe, version: 11.7.700.202, time stamp: 0x51801fef
Exception code: 0x40000015
Fault offset: 0x000178f0
Faulting process id: 0x10e8
Faulting application start time: 0xFlashPlayerPlugin_11_7_700_202.exe0
Faulting application path: FlashPlayerPlugin_11_7_700_202.exe1
Faulting module path: FlashPlayerPlugin_11_7_700_202.exe2
Report Id: FlashPlayerPlugin_11_7_700_202.exe3

Error: (05/17/2013 09:14:18 AM) (Source: MsiInstaller) (User: MONICA)
Description: Product: Adobe Photoshop Elements 11 -- Error 1704.An installation for Microsoft .NET Framework 4 Client Profile is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?

Error: (05/17/2013 06:57:51 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "Microsoft.VisualBasic, Version=8.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.

Error: (05/17/2013 06:50:35 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: Microsoft.Windows.Diagnosis.Commands.WriteDiagProgress, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020

Error: (05/17/2013 06:50:34 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: Microsoft.Windows.Diagnosis.Commands.UpdateDiagRootcause, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020


System errors:
=============
Error: (05/20/2013 05:38:14 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Error: (05/20/2013 00:37:11 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (05/20/2013 00:37:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.

Error: (05/20/2013 08:21:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IDVaultSvc service.

Error: (05/19/2013 05:44:58 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (05/19/2013 05:44:54 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (05/18/2013 08:50:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (05/18/2013 11:22:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2847204).

Error: (05/18/2013 10:49:22 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430).

Error: (05/17/2013 11:35:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IDVaultSvc service.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.4)
Acrobat.com (Version: 1.6.65)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.1)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player (Version: 11.0)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
AntiLogger SDK version 1.5.6.849 (Version: 1.5.6.849)
Atheros Driver Installation Program (Version: 5.2)
BufferChm (Version: 140.0.212.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.98.60.50)
Constant Guard Protection Suite (Version: 1.13.506.2)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink DVD Suite (Version: 7.0.2111)
CyberLink MediaShow (Version: 4.1.3325)
CyberLink PowerDVD 8 (Version: 8.0.1.1005)
D110 (Version: 140.0.283.000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
Elements 11 Organizer (Version: 11.0)
GPBaseService2 (Version: 140.0.211.000)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Games (Version: 1.0.0.71)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Quick Launch Buttons (Version: 6.50.7.1)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 4.2.5.3)
HP Update (Version: 5.002.002.002)
HP User Guides 0156 (Version: 1.02.0001)
HP Wireless Assistant (Version: 3.50.9.1)
HPAppStudio (Version: 140.0.95.000)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1872)
Java™ 6 Update 15 (64-bit) (Version: 6.0.150)
Java™ 6 Update 15 (Version: 6.0.150)
Java™ SE Development Kit 6 Update 15 (64-bit) (Version: 1.6.0.150)
Junk Mail filter update (Version: 14.0.8089.726)
LabelPrint (Version: 2.5.2111)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.43.11502)
Network64 (Version: 140.0.215.000)
Norton Online Backup (Version: 1.2.20.0)
Norton Security Suite (Version: 20.3.1.22)
Power2Go (Version: 6.0.3311)
PowerDirector (Version: 7.0.3311)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
PSE11 STI Installer (Version: 11.0)
QLBCASL (Version: 6.40.17.2)
QuickTransfer (Version: 140.0.98.000)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0007)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Recovery Manager (Version: 5.5.2202)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
Status (Version: 140.0.256.000)
SUPERAntiSpyware (Version: 5.6.1020)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebReg (Version: 140.0.212.017)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Devices: ================================

Name: Photosmart D110 series
Description: Photosmart D110 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 1979.2 MB
Available physical RAM: 810.72 MB
Total Pagefile: 3958.39 MB
Available Pagefile: 1843.56 MB
Total Virtual: 4095.88 MB
Available Virtual: 3947.66 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:220.4 GB) (Free:171.01 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.29 GB) (Free:2.02 GB) NTFS

========================= Users: ========================================

User accounts for \\MONICA

Administrator            Guest                    MONICAM                  


**** End of log ****



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:04 AM

Posted 20 May 2013 - 10:52 PM

Is this same computer as here?

http://www.bleepingcomputer.com/forums/t/494876/need-help-with-infection-issue/


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 10:56 PM

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.20.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
MONICAM :: MONICA [administrator]

Protection: Enabled

5/20/2013 8:52:02 PM
mbam-log-2013-05-20 (20-52-02).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211188
Time elapsed: 4 minute(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)



#8 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 10:58 PM

yes it seems to be running very yucky



#9 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 11:06 PM

I did a factory restoral there were programs that would not uninstall was that a wrong thing to do?



#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:04 AM

Posted 20 May 2013 - 11:06 PM

 

Is this same computer as here?

http://www.bleepingcomputer.com/forums/t/494876/need-help-with-infection-issue/

 

 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 Monica1971

Monica1971
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:California
  • Local time:09:04 AM

Posted 20 May 2013 - 11:18 PM

yes it is I did a factory restoral



#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:04 AM

Posted 20 May 2013 - 11:50 PM

I replied in your other topic.

In the future please don't create duplicate topics regarding same issue.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:11:04 AM

Posted 21 May 2013 - 12:22 AM

duplicate post about this issue here http://www.bleepingcomputer.com/forums/t/494876/need-help-with-infection-issue/

This one is locked.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users