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Display driver stopped working and has recovered- Windows Vista!


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#1 susannaalice

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Posted 16 May 2013 - 12:48 PM

Hi!

For a few years I have been having a problem that has been increasing slowly.  At first the problem was simply if I was watching internet videos on full screen, occasionally the screen would go black and the flash player would crash, and afterwards a little notification would pop up from the bottom righthand corner saying that the "Display driver stopped working and has recovered."  If I refreshed the webpage it would work again. 

 

Later, it started increasing to videos I watched on my DVD player on full screen, and started happening more often.  Now it happens fairly often and even will happen occasionally if I don't have a video or flash player up. 
 

Is there any possible fix for this problem?  I notice it is a fairly common problem.

 

I have a Toshiba Satellite M305.  Processor is Intel® Core™2 Duo CPU T6400 @ 2.00GHz.  Memory RAM is 4 GB.  It is a 64 - bit Operating system.  I have Windows Vista and I use Firefox.  :)

 

I would appreciate any help!  Thanks!!!!



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#2 hamluis

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Posted 16 May 2013 - 06:18 PM

See http://support.microsoft.com/kb/2665946 .

 

Have you tried uninstalling the video drivers...then reinstalling same or versions available for download at the Toshiba website (for your system)?

 

Louis


Edited by hamluis, 17 May 2013 - 12:16 PM.


#3 susannaalice

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Posted 17 May 2013 - 11:23 AM

Hi!  I went through the options on the microsoft website.. method 1 did not work.  The other options I doubt will have much of an effect. 

How do I uninstall video drivers and find them on the website?? 



#4 hamluis

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Posted 17 May 2013 - 12:25 PM

Go to http://support.toshiba.com/drivers , enter the serial number for your system.  Follow the bouncing ball to get the correct drivers for your system.

 

Or...if you have the orginal Drivers CD, you can use that.

 

To uninstall video drivers...Start/Run...type devmgmt.msc and hit Enter.  Double-click Display Adapters, double-click the now-revealed detail item.  Click the Driver tab.  Click Uninstall button..

 

Louis



#5 susannaalice

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Posted 18 May 2013 - 11:52 AM

How do I know which driver to pick?  How do I filter the search?  http://support.toshiba.com/support/driversResults?freeText=59035940W

Forgive my ignorance! 



#6 hamluis

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Posted 18 May 2013 - 01:02 PM

Did you enter the serial number for your system...as requested?

 

Louis



#7 susannaalice

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Posted 18 May 2013 - 04:06 PM

Yes I did!  I sent you the link of the results.. should I filter down to visual drivers in windows vista?



#8 hamluis

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Posted 18 May 2013 - 05:30 PM

My apologies...I missed seeing it entered (brain strain) :).

 

Try this one, it's the most recent:  http://support.toshiba.com/support/driversResults?freeText=59035940W , but before installing that one, try installing http://support.toshiba.com/support/driversResults?freeText=59035940W .

 

The latter is the chipset driver, while the first link is the video driver.

 

Although it looks like different drivers are provided by Toshiba...I suspect that they are just revisions that have been updated. 

 

Louis



#9 susannaalice

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Posted 19 May 2013 - 04:43 PM

so the chipset driver is:

Intel Chipset Software Installation Utility for Windows Vista (32/64bit) / XP

and I'm not sure what the video driver is but is it this?:

Intel Display Driver for Windows Vista (64 bit)

#10 hamluis

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Posted 19 May 2013 - 07:04 PM

Again...yes.

 

I would install the chipset driver first, then the video driver.

 

Louis






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