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Sudden restarting on Windows updates, driver installation, and idle time


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#1 ThorpeBC

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Posted 15 May 2013 - 10:25 PM

For a few months my PC was restarting suddenly under a few different conditions.:

 

1. When I tried to perform certain Windows updates (it would download the updates, but if I went to install them then while it was still just creating a restore point it would suddenly shut down). After a few goes at this it would eventually reach some sort of equilibrium where there were no new updates to install, but I'm not convinced all of the updates were successful.

2. When I tried to update the drivers on my graphics card.
3. When I left my PC idle for around 20 minutes or more.

I tried several different things to fix this - reinstalling Windows, registry scans, replacing the power supply etc. Eventually I ended up replacing the graphics card and the memory, formatting the hard drive and reinstalling Windows.

This worked for about a month and it was good as new, but just in the last few days the problem has come back. Windows updates crash the system in the same way as before, I can't leave it on overnight without it restarting, and I've received messages that suggest an external drive was causing problems, a USB3.0 Host controller driver is missing, and some to do with my graphics card as well. It's now gotten so bad that it restarts within one or two minutes of turning on unless I'm in safe mode.

 

OS: Windows 7 Home Premium (Service Pack 1).

Motherboard: ASUS P7P55D-E LX

Processor: Intel i5-760 Quadcore 2.80 GHz

RAM: 2x4GB Kingmax DDRIII 1333MHz
Graphics: Sapphire HD7770 1GB PCI-E
Power supply: Corsair something (second hand, I can open the case and have a look though if necessary though I don't think this is the problem).

I'm fairly certain overheating isn't an issue either as it is well ventilated and the problems persisted while the case was fully open.

Any help would be greatly appreciated, this has been driving me nuts and I thought I'd solved the problem by replacing that hardware.



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#2 jhayz

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Posted 16 May 2013 - 12:04 AM

Any bluescreen from restart? If yes, see this link http://pcsupport.about.com/od/fixtheproblem/ss/disable-auto-restart-windows-7.htm

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction below.If not, configure kernel memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use Kernel memory dump
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :

> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
 


Tekken
 


#3 ThorpeBC

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Posted 16 May 2013 - 12:56 AM

Thanks for your help. There haven't been any blue screens since this last batch of problems started, it simply powers off as if the power had been cut then immediately starts back up and gives you the option to start in safe mode. There were some occasional blue screens back when this problem was last happening but it's definitely not the norm. Should I still disable the automatic restart?

I downloaded Speccy and went to follow your instructions, but I immediately ran into some problems. A few seconds after opening the program an error message appeared saying "CPU dll init failed (error 2)! Some information will not be displayed!" Once I hit OK on that, a crash report appears saying "The application Speccy has quit unexpectedly." and giving me the option to submit a crash report. This happens every time I try to use it.

There are two dump logs in the minidump folder, however they are both from early March, which is the time I was formatting the drive and replacing hardware. I can't find receipts or anything like that to figure out exactly what I had purchased/was installing on those dates, but I've attached the dump logs just in case they are useful: https://www.box.com/s/ijub28c2zq623j7fbx6z

 


As there are two dump logs but none from recent crashes, should I follow your instructions for the kernel memory dump process?

Thanks again for your help, I have a very limited understanding of these kind of problems.



#4 jhayz

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Posted 16 May 2013 - 10:05 AM

should I follow your instructions for the kernel memory dump process?

Yes. It may help for any future dumps when system crashes to bluescreen. In the meantime...
 

 

There are two dump logs in the minidump folder, however they are both from early March, which is the time I was formatting the drive and replacing hardware

 

 

One of the error is STOP 0x00000116: VIDEO_TDR_ERROR   

Usual causes:  Video driver, overheating, bad video card, ?BIOS, ?Power to card | http://www.carrona.org/bsodindx.html#0x00000116

Were you able to resolve the possible issues from the above causes by swapping another card and or correcting the compatible driver, thermal issues, possible under powered or faulty PSU from march up to this date?


Tekken
 


#5 ThorpeBC

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Posted 17 May 2013 - 09:18 PM

I just followed your instructions with regards to the kernel memory dump, and everything you said to do was already set up that way.

I've just found my receipts and I swapped out the power supply before those blue screen dumps, but I installed new RAM and a new graphics card after March 14th. After that, these issues were resolved until a week or so ago when the restarting has started to happen again.

I just tried Speccy again - this time I'm not in Safe Mode (the instant restarting has stopped, now it's only restarting if idle or I try to shut down which tries to install updates). This time Speccy worked!

http://speccy.piriform.com/results/gCvlzplJnc1SidPrmiUUWWU



#6 jhayz

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Posted 17 May 2013 - 10:22 PM

There is one uncorrectable sector from your hard drive... http://en.wikipedia.org/wiki/S.M.A.R.T.

 

C6 Uncorrectable Sector Count: 200 (200) Data 0000000001

Monitor this flag value as it means the drive is not reliable for longer usage.

 

How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post

  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      gsmartcontrolwindowsdownload.jpeg
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button insertcodesnippetdetail2.jpeg
    • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.
    • Lines, images and canned speech prepared by BC Advisor AustrAlien

       


Tekken
 


#7 jhayz

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Posted 17 May 2013 - 10:34 PM

 

 

Brand: American Megatrends Inc.
Version: 0910
Date: 11/05/201

 

 

There is also a newer BIOS version that improves system stability from here. The latest version is 1702. While the 1602 version fix :

  P7P55D-E LX 1602 BIOS
1. Improve memory compatibility
2. Improve system stability
3. Update CPU Level up function
4. Update Marvell Option ROM
5. Support new CPUs. Please refer to our website at: http://support.asus.com/cpusupport/cpusupport.aspx?SLanguage=en-us

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 


Tekken
 


#8 ThorpeBC

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Posted 17 May 2013 - 11:03 PM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Black
Device Model:     WDC WD1002FAEX-00Z3A0
Serial Number:    WD-WCATR1863779
LU WWN Device Id: 5 0014ee 25a05d3c2
Firmware Version: 05.01D05
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sat May 18 14:01:37 2013 EAST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x84)	Offline data collection activity
					was suspended by an interrupting command from host.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(16680) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 193) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x3037)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       2
  3 Spin_Up_Time            0x0027   179   167   021    Pre-fail  Always       -       4041
  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       2795
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   083   083   000    Old_age   Always       -       12760
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   098   098   000    Old_age   Always       -       2776
192 Power-Off_Retract_Count 0x0032   199   199   000    Old_age   Always       -       988
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1806
194 Temperature_Celsius     0x0022   116   094   000    Old_age   Always       -       31
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       1
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       1

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#9 ThorpeBC

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Posted 17 May 2013 - 11:20 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Thorpe (administrator) on 18-05-2013 at 14:18:47
Running from "C:\Users\Thorpe\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/17/2013 01:23:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.   0xc0041801 (0xc0041801)
 
Error: (05/17/2013 01:23:44 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=2350}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.   0xc0041801 (0xc0041801)
 
Error: (05/16/2013 04:00:35 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:52:35 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:46:35 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:44:34 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:30:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:22:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:16:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/16/2013 03:14:46 PM) (Source: PerfNet) (User: )
Description: 
 
 
System errors:
=============
Error: (05/18/2013 07:33:38 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/18/2013 07:33:20 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:30:59 AM on ?18/?05/?2013 was unexpected.
 
Error: (05/18/2013 07:28:31 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/18/2013 07:28:13 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:25:49 AM on ?18/?05/?2013 was unexpected.
 
Error: (05/18/2013 07:23:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:20:42 AM on ?18/?05/?2013 was unexpected.
 
Error: (05/18/2013 07:18:13 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/18/2013 07:17:55 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:15:33 AM on ?18/?05/?2013 was unexpected.
 
Error: (05/18/2013 07:13:05 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/18/2013 07:12:47 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:10:26 AM on ?18/?05/?2013 was unexpected.
 
Error: (05/18/2013 07:07:57 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
Error: (05/17/2013 01:23:44 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.   0xc0041801 (0xc0041801)
The catalog is corrupt
 
Error: (05/17/2013 01:23:44 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.   0xc0041801 (0xc0041801)
2350
 
Error: (05/16/2013 04:00:35 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:52:35 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:46:35 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:44:34 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:30:48 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:22:48 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:16:48 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/16/2013 03:14:46 PM) (Source: PerfNet)(User: )
Description: 
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-03-16 00:37:35.984
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:37:35.937
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:34:02.645
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:34:02.614
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:24:40.876
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:24:40.829
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:23:15.860
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:23:15.828
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:00:56.081
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-16 00:00:56.050
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29126)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AMD Accelerated Video Transcoding (Version: 12.5.100.21219)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Install Manager (Version: 8.0.903.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.71219.1540)
ANIWZCS2 Service
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3336)
AVG 2013 (Version: 2013.0.3336)
CameraHelperMsi (Version: 13.30.1395.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1219.1521.27485)
Catalyst Control Center Graphics Previews Common (Version: 2012.1219.1521.27485)
Catalyst Control Center InstallProxy (Version: 2012.1219.1521.27485)
Catalyst Control Center Localization All (Version: 2012.1219.1521.27485)
CCC Help Chinese Standard (Version: 2012.1219.1520.27485)
CCC Help Chinese Traditional (Version: 2012.1219.1520.27485)
CCC Help Czech (Version: 2012.1219.1520.27485)
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CCC Help Finnish (Version: 2012.1219.1520.27485)
CCC Help French (Version: 2012.1219.1520.27485)
CCC Help German (Version: 2012.1219.1520.27485)
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CCC Help Swedish (Version: 2012.1219.1520.27485)
CCC Help Thai (Version: 2012.1219.1520.27485)
CCC Help Turkish (Version: 2012.1219.1520.27485)
ccc-utility64 (Version: 2012.1219.1521.27485)
Cisco Network Magic (Version: 5.5.09195.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
D-Link Wireless 150 USB Adapter DWA-125 (Version: 1.00.0000)
erLT (Version: 1.20.138.34)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.145)
GSmartControl (Version: 0.8.7)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP Photosmart 6510 series Basic Device Software (Version: 25.0.621.0)
HP Photosmart 6510 series Help (Version: 140.0.2.2)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Logitech Webcam Software (Version: 2.30)
Logitech Webcam Software Driver Package (Version: 12.0.1278)
LWS Facebook (Version: 13.30.1346.0)
LWS Gallery (Version: 13.30.1379.0)
LWS Help_main (Version: 13.30.1396.0)
LWS Launcher (Version: 13.30.1379.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.30.1395.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.30.1379.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.30.1346.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MPC-HC 1.6.7.7114 (9eb64ec) (Version: 1.6.7.7114)
Network Magic (Version: 5.5.9195.0)
Pure Networks Platform (Version: 11.2.09195.1)
Skype™ 6.3 (Version: 6.3.105)
Speccy (Version: 1.21)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows 7 Codec Pack 4.0.6 (Version: 4.0.6)
Windows Media Player 64-bit Plug-in Fix
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 8190.05 MB
Available physical RAM: 6411.13 MB
Total Pagefile: 16378.29 MB
Available Pagefile: 13974.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.91 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:336.82 GB) NTFS
3 Drive e: (3TB Beast) (Fixed) (Total:2794.51 GB) (Free:889.87 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\THORPE-PC
 
Admin                    Administrator            Guest                    
Thorpe                   
 
 
**** End of log ****


#10 jhayz

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Posted 18 May 2013 - 12:05 AM

At this point, backup your files onto another drive. Download and Run the Windows diagnostic test version from here. Start with the quick test and see if it pass or fails. If pass, run the extended test (longer scan). I think there is a problem with the uncorrectable sector being a part of your system problem.


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#11 ThorpeBC

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Posted 20 May 2013 - 07:30 AM

I've backed up all my data, and ran both the quick and extended tests with the WD diagnostic tool - both tests passed. Does this necessarily mean anything?

I should mention that I've been considering buying a larger hard drive for some time now, is it maybe worth simply buying a new hard drive, installing Windows on it then seeing if I start having the same problems? I will have replaced every piece of hardware except the motherboard/processor and disk drive if that's the case, surely that should do it...



#12 jhayz

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Posted 20 May 2013 - 08:15 AM

Hold off for any hardware replacement as of this time. Try the BIOS update (Post #7) and see if there is any improvement. When you say during idle time, are you using any default screensaver or any other themes?


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#13 ThorpeBC

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Posted 20 May 2013 - 09:08 PM

Not using any screensaver, and haven't added any themes or anything. By idle time I mean, if I leave it and walk away for more than 20 minutes or so, usually when I come back it has restarted itself and is sitting at the login screen.

I just updated the BIOS, and it seems to have made a major difference! I have been able to complete all the Windows Updates, I left my PC on overnight with no restarting, and I was able to update the USB 3.0 Host controller which was causing me problems. The graphics card drivers also seem to be up to date.

Is the uncorrectable sector still likely to be a problem? If it's even possible I'd probably prefer to replace the HD now while I have the time/money, but if this BIOS update has resolved the problems for good then I will probably just format and reinstall Windows to keep everything fresh again.



#14 jhayz

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Posted 21 May 2013 - 12:57 AM

Yup! A hard drive replacement is more likely another case of future issues, but if you keep a backup of your data by external and or image the drive with a bigger capacity HD would keep you safe in any disaster. Uncorrectable error is not resolved by any type of reinstall. The reason I've suggested a BIOS update is to resolve system stability as detailed by the support site and in any case of wanting to reinstall on a newer hard drive would ease you of a smooth system.


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#15 ThorpeBC

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Posted 23 May 2013 - 01:16 AM

Just checking back in to let you know I'm now the proud owner of a 250GB SSD running a clean install of Windows 7 and everything is running as smoothly as ever right now. It made me realize how even when I thought I'd fixed the problems last time by replacing the video card/RAM, I was still experiencing issues eg. the occasional restart/bad install that I was just writing off in my mind as something that happens now and then. If I get any more similar problems I'll be back in this thread, but I just wanted to thank you so much for all your help!






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